Keyboard Lag Debugging

You are sooo right. It's a real crap shoot betting money that a trackpad would fix it. It could most definitely be the PS/2 controller on the motherboard. Then a fellow would be out all that time and money and still have the problem.

It would be pretty cool for the rest of us, though. If a palmrest fixed it, we would know what to ask for in an RMA. If it didn't, we would all know that we need a motherboard. I wonder if the PS/2 controller is part of the HM55 chipset or a separate part? It is usually part of the Intel motherboard chipset as far as I know.

 

I received the used X1 keyboard I bought from eBay today. I had to replace the one I trimmed for the alleged electrical contact keyboard problem mentioned earlier. Trimming the keyboard ribbon cable doesn't fix the problem. The replacement keyboard doesn't fix the problem either. I would advise my friends here who have missing keystrokes not to trim your ribbon cable or waste your money on a new keyboard. Neither will fix it.

I just needed to replace the keyboard in case I ever have to RMA it. The tech would not be pleased to see a ribbon cable cut back with a razor knife.

I wouldn't bother messing with the contacts on the keyboard. That is not what the problem is.

 

Wasent it clear that the problem was the software? Since it laggs when the touchpad is enabled in the BIOS, but doesnt lagg(/missing keystrokes) at all while its disabled ?
Anyways, I just hope that Asus will put some time in solving this problem . oh and a good weekend to all my fellow Asus G73- brothers & sisters ! rofl

 

No it wasn't clear. If disabling it in BIOS instructs the motherboard to switch off power to the touchpad then there could be an issue with milliamp power draw that only appears when two things are powered up on the bus. It is clear now that this will not fix my problem. I am assuming that my laptop is typical of others with this problem. That's why I confirmed posts by others who have said a replacement keyboard won't fix it. I also posted to dispute a claim by another user or two who swear that it is an electrical contact problem with the keyboard itself. It is not.

 

Chastity and any others who installed the inf updater - please check your event viewer and see whether you are getting any Event ID #11 errors (controller errors) since you installed it. I hadn't gotten any of these errors in the week or so prior to installing those chipset drivers (after a clean install) but am now getting them frequently (as well as repairable disk errors on the system drive). Thanks!

 

I installed the inf update per Chastity's suggestion. I don't see any controller errors. Are you looking in the System Log? Are there a lot of them or should I be looking for a few scattered around?

 

I'm looking in the event viewer/windows logs/system logs. They have occurred daily but if you filter for errors you can see if there are any there. It could be a coincidence but I have updated to an official WHQL inf package from June '10 and am now watching for errors while I create an image of my system drive. I am going to swap it with the data drive just in case it is an issue with the drive itself.

 

OK Shrink. I looked again and filtered for it. I have about ten of those, but they are all from before I installed the new inf and they all reference a USB drive I had plugged in. They reference Device\Harddisk2\DR2. I believe DR0 and DR1 are the drives in the sata bays and DR2 is an external drive. Therefore I don't think mine are related to the inf update. Last one I have is from Sunday and I had a 1.5 TB drive in it on Sunday to do a ghost image.

 

You can also use the 9.1.1.1027 package that you can find for the JW on Asus' site. It'll install the same 1022 drivers that the beta will.

If you are getting HDD errors, then upgrade to the 1014 RST package. It will have the AHCI drivers you want.

 

UPDATE: Just to get the info into this thread:

1) Open up Device Manager and go to Keyboards. You should see 2 objects here:

HID Keyboard Device
Keyboard Device Filter

2) Select HID Keyboard, and choose to Upgrade Drivers. Go to manual, and choose from a list. A new option should come up for "HID-Compliant Device" Select this, and when done, the item should disappear from your Device listing.

This should help with keyboard lag.

For people wondering what this does:

 

I can verify that this does actually reduce the keystroke misses. I am running Synaptics 15.1.9 which was actually for the eeePC. It does NOT eliminate them, I would say it cuts them at least in half.

 

Well - I actually gave up on the G73JH and gave it to my wife (her desktop was an EEE Box and terribly slow). Last night I picked up a 17" MacBook Pro and I guess you pay for what you get (and in the case of the MacBook - you pay a LOT). However, everything is working flawlessly and will be excellent for the work that I do. Only casual gaming (though better than a year ago now that there are a bunch of Steam games that work on Mac) but I typically use my notebook for work anyways (wanted to have the convenience of some gaming when I travel.

Take care all!

 

Yep, you do pay a lot and get nothing more in fact probably less then what your G73JH had in it.

 

I'm not going to get into a Mac vs. Windows fanboy fight here. I have a Windows desktop which I rely on for the gaming I do (as well as office-related apps and others). I needed a notebook that I could use for work and pleasure and the G73 was too unpredictable for the work that I do. I can't be running a presentation which contains video in front of a hundred people and have the notebook crash in the middle of the presentation. That has happened with the G73.

The keyboard lag has been a problem since day one - not acceptable for a notebook that I rely on for work and play. I am sure my wife will love it.

 

Um oops, I did this but accidently went to Mouse instead of Keyboard and now my USB wireless mouse won't work from the same USB port anymore... Anyway to fix it? I had to move it to a different USB port but I'd much rather it be in the one it was.

Also There is only one listing under Keyboard for me, and its not HID. Any ideas? to either problem?

Also can anyone provide a link to the newest (best) synaptics drivers for the JH? I've had mine uninstalled so long with it disabled in BIOS that I havn't a clue where to go. The stock on the ASUS website seem alittle outdated.

 

I am using 15.1.9 which Asus lists for the eeePC 1201 I think. I found it through google. It supports two finger gestures.

The way I would go about tracking down that device is by going into the device manager and expanding the device list where I think it is... then start unplugging and plugging it back in until I figured out which one was disappearing and reappearing in the list. Once you figure it out, remove it and choose to remove the driver too. That way it will appear as a new device when you plug it back in.

 

Thanks that worked perfectly. Does 15.1.9 also make it where it won't move the cursor while you type?

 

Hmm I am still having issues with some missing keystrokes but they certainly aren't near as bad as they were. I just upgraded to 15.1.9 but I didn't do the HID trick because I didn't have a listing under the Device Manager for it.

 

Can you link me to 15.1.9?

 

I'm using the synaptics v14.0.3.27 drivers on the asus g73jh and I can confirm that I still have keyboard lag. I can't say if it's any better since I've had the touchpad disabled for such a long time.

It's also too early to say but from initial impressions I almost feel like the lag is more prominent during in-game chat than, say, posting this message. Again it's a bit early but that's my initial impression.

 

lol help me plz, i was experiencing some keyboard lag on my usb keyboard so i tried this out. now my usb keyboard doesnt work anymore and also wont be recognized anymore by plug and play. any ideas how to solve this?


edit: solved it with UsbDeview. something must have been messed up with the usb port.

 

This is NOT a fix for USB Keyboards. Only the PS/2 based keyboards that the G73JH has.

 

wait, what? so inside my g73, the keyboard is connected via a ps/2? lol, somehow that really suprises me.

 

Both the internal keyboard and touchpad are connected via the chipsets PS/2 port implimentation.

 

If they used USB connects for the internal keyboard, we wouldn't be having any lag issues.

 

btw, do u have any ideas about what could cause the lag on my usb keyboard? i DONT have any missing keystrokes though.

 

I would think the drivers for the keyboard.

 

Can we have a recap? Since many of us have posted different alternatives in this thread I can't longer tell what's the state of the art.

So far I am trying to follow Chastity's findings:

and

and/or

Should I do all that? then install Synaptics? Install Synaptics then do all that? Must I perform any incantations or somethin?

 

You may want to consider a sacrifice to some pagan god.

 

@raindogmx: I don't think much of this stuff does any good. I have found the suggestion to change the HID Compliant Keyboard to HID Compliant Device and using Synaptics 15.1.9 to help some. I have the touchpad enabled now and have only corrected one word with a dropped letter in this post. That is very good for me relatively speaking. It is no fix, but it's better.

The inf update did not affect the problem one way or the other. I don't think it hurts anything to do it, though.

I've sacrificed some curse words upon my keyboard and that hasn't helped so I don't know what the proper sacrifice would be.

 

I only have on the Keyboards - Keyboard Device Filter , no HID keyboard

 

Someone else had the same thing... no HID keyboard. I'm not even sure the HID keyboard is part of a stock JH. I do have an external keyboard that I use when I am using dual monitors so it could even have been for that.

You can try 15.1.9 because I think it helps some. There are some Synaptics drivers that make it absolutely horrible... where you can't type a paragraph. This driver seems quite a bit better to me at least.

 

Well, I am using Synaptics 15.1.9 now. Feels fine but still too early to tell... but you already say it does not fix the problem completely.

 

It definatly doesn't fix the problem completely but like Jody I am at least able to keep my touchpad turned on now. I still have to correct a few words and retype some passwords occasionally but its at least not to the degree that you just cant get over it.

 

To summarize:

1) Some owners with very detectable lag/drop lessen the lag/drop issue to the point it's usable.
2) Some owners (like myself) who only have a slight lag/drop now have no issue at all.

 

And your fix was Synaptics 15.1.9 + the recent device manager update?

I did the device manager update but where in the world is 15.1.9? I did a search here but it's not working for me.

 

I don´t have HID keyboard device

Synaptics Touchpad Version: 15.1.9
MIRROR WIN7 x86-x64: http://www.asusxperts.puchu.es/g73/recursos/Synaptics15.1.9.exe

 

thanks (khkhlh)

 

I'm on 15.1.9 + fully updated Intel INF + HID compliant update

 

Chastity, still nothing on this from Gary? This is just stupid that this problem has lasted this long with no updates.

 

Well, I cannot update anything if I get no feedback.

 

From us? Or from Gary?

 

I doubt they even care anymore at this point. They've made their money by selling us the units already, why would they bother focusing on a problem that's only reported by a small number of people? They're probably being drowned by overheating units being RMA'd as it is. I'm almost positive that at this point, we're stuck with this issue for good.

 

Because the problem is not isolated to this machine only. I purchased a Best Buy G series model (don't recall the exact one) a while back and it had the same exact issue. I returned it the same day.

I waited quite some time before purchasing the G73JH because of the keyboard lag I experienced with a different model. I ultimately caved in because the hardware was too good to pass up.

 

I'm going to give it another week or two and then I'm going to RMA. I have the problem where it blasts white noise from the speakers after I exit a game too. I don't think there is a software fix for that either. Sadly, this is actually my second G73. My first one only lasted three days. This one has had the white noise and keyboard lag since I got it. I don't know if the original one had keyboard lag or not. I played Crysis on it on and off over a weekend and it was dead by Monday or Tuesday of that week.

If anyone has a fix for the white noise when exiting a game, please let me know. I think I can live with the keyboard thing since I prefer a mouse anyway, but that noise blasting is getting to be a deal breaker for me.

 

I just installed the INF pack and haven't restarted yet.

I had already installed the latest Synaptics which showed some noticeable improvement but no total solution.

I already feel the keyboard more responsive, even when I haven't restarted the system after the INF install.

Do I still need to do that HID thing in device manager?

 

One of the worst applications with the keyboard lag is Skype. I get A LOT of missing strokes when chatting on Skype. After my recent changes it seems to be a lot better but I keep missing some letters in all programs.

 

The HID solution made it worse for me again, even after I rolled back, it's still bad. I had it really good after the INF update though... now I'm back at square one.

 

Really? Well thanks for the warning. The INF update made it almost, almost perfect for me so I rather not try my luck with the HID thing. Hope you can get your setup to work again.