My RMA Experience...

I bought my G73JH laptop in August 2010. I purchased it as a replacement for my aging desktop which I used for business and some gaming. From day one my G73JH had problems, the main one was the horrible touchpad. I use the laptop on my lap, go figure, and needed the touchpad to work properly. I hate to think of how many hours I have invested in all kinds of supposed fixes for it. I did not RMA it for this issue as a felt there was no decisive procedure in place to ensure a positive outcome. And to be honest I had a lot of trepidation about sending my new laptop off to a repair facility.

Early in the New Year (2012) I was trying to get IRacing working, I had played it previously and it had worked. Now though each time I ran it the machine would shut down completely. My first thought was it might be overheating, but after considering this I ruled it out as the temperatures did not indicate it was the case and the machine would shut down sometimes right away. I should also add it would sometimes freeze when just browsing the web. I tried changing graphic settings in the game but nothing seem to help. At one point after a complete shut down my machine would not restart and I had to reinstall the operating system.

I tried everything I could think of... I removed each piece of memory, the three I could get at. Anyway one morning I tried to boot it up and the lights lit up and then it would shut off. I tried resetting it and it did not help, now I had no alternative but to RMA it.

I contacted Chastity through this forum. An RMA was setup for me and my laptop was shipped out the next afternoon. Chastity kept me informed as to what was happening and it was eventually determined that the MB was the culprit. While it was there the tp repair was done as well. The machine was returned to my door after two weeks to the day. I am happy to say it was returned to me in the same pristine condition it was when I had packaged it up, actually even better, the missing rubber pads had been replaced.

After two weeks of using the machine I can positively say the touchpad problem is fixed. I have used it extensively and there has not been a single glitch. My advice to anyone who has a G73JH with a flaky touchpad is to RMA to Chastity while you can. It is an amazing opportunity to be able to directly converse with the person who is repairing your machine and know that they possess the knowledge to fix the touchpad and what ever else may be wrong. Thanks to Chastity for a great job, finally this laptop is working the way it should. .

 

I also RMA'ed my laptop recently. I recieved my g53sw as many had, and it wouldnt power up without using the magnet trick. After dealing with this for two weeks I sent it in. I am happy to report that Asus fixed this promptly and the computer has been working great ever since then. Also interestingly the metal piece under the trackpad that has been causing this is different then what was originally installed. It appears that they now have a newer part so I am very hopeful that this wont occur going forward. It is looking up for Asus, thankyou very much Chastity and I appologize if ive come on a little strong in the past.

 

I can attest to Chastity's helpfulness as well. After going through ~5 RMAs in various facilities, one of which was with Mason, for a multitude of problems, I was getting ready to give up and get a new computer.

Chastity handled two RMAs for me, and he put up with my OCD very well; ultimately upgrading me to a G73sw, which has worked better than flawlessly. Chastity's position at Asus has been the best thing to happen to them in a long time, and hopefully he'll help to turn their generally awful support around.

 

[email protected], are you saying you got an upgrade because of past issues? Was there a charge?

 

I answered in your PM.

 

I have a tendency to be very long winded about those I have respect for and admire so I'll just say this, "C" is the bomb! The best tuner in the business if you ask me!