Need Help With G73JH

As my name suggests, I'm an idiot. I don't know what I did but after I updated my BIOS with the ones provided on the ASUS website (206) my G73 will no longer even power on. So, what do I do now? Do I need to send it back or is there something I can do to get it kicking back up again?

EDIT: It's not even getting signs of receiving power (the battery light isn't even on even though it's plugged in).

 

Try unplugging everything, battery, ac adapter.

Hold the power button for 10 seconds. Plug everything back in and try to power up.

If not, then try hitting the reset pin (underneath, right side of laptop, in the middle.) You will probably need a paperclip.

That's all I got.

 

ok please do this

step 1 = remove the battery and power cable

step 2 = hold down the power button for 30 seconds

step 3 = put in the power adapter cable only not the battery and try and turn it on.

step 4 = if step 3 fails please change the fuse in you power adapter and try step 3 again

step 5 = locate and try another power adapter if this fails go to step 6

step 6 = stay calm and contact asus or the place you bought it from and see if you can organise some sort of return.




even if the bios is corrupt you should have signs of life the fans should spin up.
i think that you should try and return as the laptop as it could be faulty and nothing to do with your bios flash
.what ever you do dont remove any warrenty sticker.

+ 1 rep if this was helpfull

 

It's unfortunate that you came here after updating your BIOS and didn't read such posts as this one here, it may have saved you the headache. I'm not trying to kick you when you're down, instead I'm hoping that you will take away from this the knowledge that many before you have learned. That, updating the BIOS for no reason is reason enough not to update the BIOS.

As the others have said, unplug the AC. Pull the battery and hold down the reset button underneath for at least 15 seconds. Then plug in only the AC and try to power it on.

If you RMA or return the unit, don't tell them you updated the BIOS. Instead, tell them that it stopped working and you want it exchanged.

Good luck.

There are forum rules here and Rep begging is one that is looked down upon.

 

You seriously think the average user can do this. Have you ever tried to crack open an powerbrick? It's damn hard work to do let alone without destroying it.

Most powerbricks these days have a little light on them which lights up when plugged in to the wall (not the laptop). No light = no work. That's enough to see if the powerbrick works.

If the brick lights up but the laptop doesn't something in the laptop's probably the issue. If yet get no fans or lights at all... sounds like dead mobo.

 

Alright, well, the light on the powerbrick is on, tried unplugging everything and holding the power button for 30 seconds, tried unplugging everything holding the reset button for 30 seconds, and I'm still getting no signs of life. So I guess this means an RMA. Unfortunate, been waiting for this guy for 2 months (longer if you count the time before I ordered it). Ah well, if what you guys are saying is true (it couldn't be the bios if it's showing no signs of life) then I'm glad I caught the lemon before I got settled down with it. Looks like I'll be RMAing today.

And of course, thanks for the help guys.

 

I certainly didn't say that it wasn't the BIOS update because "it's showing no signs of life". Quite the opposite. The BIOS consists of everything that allows both software and hardware to communicate with each other. There is more to the BIOS than just the motherboard. It also includes the BIOS of all add-on cards in the system, including their device drivers. They have to be able to interact with each other and if the BIOS is dead, that communication is cut off. That's why I stress the point to people about unnecessarily updating the BIOS. If something goes terribly wrong, that's it, it's over. I'm sorry to hear that the issue couldn't be remedied with a reset. Good luck with the RMA.

 

I never really intended to update BIOS, nor did it with previous laptop/pc. However it is always nice knowing more about it and what it does! Thanks for sharing!

 

If I may ask......

What exactly is the purpose of updating the BIOS, if the notebook is working as it should?

Can it be compared to updating drivers (as in video/audio/etc)?

I've heard in the past that you really shouldn't mess with the BIOS if the computer is working properly. But since I've been on these forums, I get the impression that there is a general trend to update everything, including the BIOS, as soon as one receives the notebook.

Please enlighten.

 

Hahaha yeah, I know what you mean! I've noticed the same thing!
Not only that, updating seems to be causing more harm than good in most cases... XD

 

Two other people that responded did . You could have just given me that one hope, though.

Well, I for one only heard problems with the keyboard lighting, which is no problem for me, I turned that off as soon as I turned it on. I, before this issue, didn't know the BIOS was so much of the system that you could brick it so easily if it screws up when updating, I hadn't heard any general discouragement towards it besides the new BIOS not doing much, so I just updated it like I did the drivers. If I could do it over again, of course I wouldn't. I've certainly learned my lesson the hard way.

 

No no no

The system BIOS is the firmware for the motherboard and its associated devices, and knows nothing about other add-on cards unless it's hard-coded to specific add-on cards.

The BIOS certainly knows nothing about device drivers - device drivers are an OS thing. Device drivers may (and often do) use functionality of the system BIOS but not the other way around.

 

What disturbs me is Asus tech support actually recommending trying a BIOS update to resolve issues

 

LOL, are ya sure? How about a maybe? Now you've gone and done it, you've made me look for a book, of all things.

Okay, I found the book. The information I provided earlier was based on the book " Breaking Through the BIOS Barrier" by Adrian Wong. Upon further reflection, the book is a little long in the tooth and I didn't agree with everything written, although I thought the explanation of how the BIOS worked was accurate. If I understand this, you're saying that a modern BIOS no longer has the functionality described?

 

BIOS on IBM PC compatibles (which these used to be called) is simply firmware - software installed on a device to control the device. The motherboard BIOS on PCs provides the interface between software and hardware. There's also a BIOS on VGA cards, which is how the motherboard BIOS is able to use the display. Other devices may have firmware they call "BIOS" as well.

In the early IBM PC days, the BIOS was used for all hardware access and the software interface was relativly primitive. These days hardware and the OS are much more complex and diverse so, for example with Windows: the OS uses a device driver model where hardware vendors can provide drivers for software access to the hardware

Anyhow...

The basic software stack on a PC looks something like:

User Mode software (applications, etc.)
Operating system software/Device drivers (most drivers don't need the system BIOS and access hardware directly)
BIOS
[Hardware goes here]

where any item in the stack has knowledge of (can use functionality of) the item below it, but not the other way around (although yes, you can argue that the OS controls user-mode processes so the OS does have knowledge of the processes, but it has no way of calling into the processes except through callback mechanisms).

That's all I meant

 

Upon even further reflection, it seems that the modern BIOS is a bit different in some ways then what was described in the book. Yet, some of the functionality remains the same, such as communicating directly with the video adapters BIOS with a primitive low-level device driver. And, differences such as the hand-off to the OS layer.

I didn't intend to describe two-way communication between the layers so much as the two-way communication within a layer, specifically at POST. Such as a damaged BIOS not being able to communicate with the ACPI hardware on the motherboard, resulting in no signs of powering up. Effectively a permanent hibernation, if you will.

 

Been there. When my keyboard lights went out, I got the RMA from Asus. Then, since I was sending it in anyway, I tried to revert the BIOS version and it bricked. Good times! There may be an obscure key combo to get it to boot to flash a BIOS from scratch, but I couldn't find it.