Need Help With My G73SW

Hi everyone i recently got two G73sw from bestbuy one for me one for my brother.
My laptop works great and really fast.
On the other hand my bros laptop is making a horrendous fan noise. both the gpu and cpu fan running at 5051rpm i checked. why is that? the coputer is stock no games, no apps in it. nothing in the system. i was doing the backup cds and at the end i restarted and bammm. fans wont go down, wont slow a bit.
please help everyone. thanks sal

 

Run HWINFO and check the box for sensors only and check the temps at idle and load I would expect it is running pretty hot if they are flat out on both fans.

Or there could be another fault that is causing the fans to run at 100%.

 

i will run it now and send you the temps. thanks for quick answer

 

my cpu temp is at 36cwhen idle
gpu temp is 35c cppu fan is at 5011rpm now
it says my gpu fan is 100% why is running at 100% its at 5051rpm now
what could be the problem? it just happened

 

Its idling so low because the fans are running at 100% sounds like they are jammed on. Turn her off take the ac power out and the battery out and hold down the power button for 10 seconds and wait.....then put it back together and fire it up.

See if that works.

 

did that and didnt work.
i turned it off, plugged it off, pulled the battery out.
then i held down the power button for 10 secs ( do i let go or no when i put the battery back?

 

Well your options are to reflash the BIOS which hopefully should sort it out if its a firmware problem otherwise you might need to RMA it.

Just to check you didnt do the Force your fans to 100% trick by any chance?

 

what do you excatly mean by trick lol. i didnt do anything hehehe. is there a way to do that? maybe i accidently did?
i will reflash the bios as soon as i can thanks.

 

You would know if you did Yup try updating to the latest BIOS see if that fixes it.

 

i see lol
i did excatly what you said. updated the bios still no good. fans at 100% still cool.
i dont know what to do. is there anything else i can try? i have the backup cds should i do a fresh install or something?

i have both machines with me, is there anything i can do to compare them and see if something is going on with the messed up one?

 

My pockets are empty but hang around for further answers from other reviewers, I fear it might be an RMA issue if its something wrong with the Mobo its uncommon but I have seen posts in the past with this problem that could not be fixed and you have tried the most common fixes for it.

 

Problemo solvedd. thank you soo much Dallers. u the man. i updated the bios again with the newest one, did your trick, and also pulled the battery for a while now woks like charm. installing the latest drives now hope it will stay like that.

 

Ah nice work chap

 

thanks its still running like its supposed to lol