Need your help, pressure Asus to resolve G73jh issues

Hello,

I think the only way to get Asus to resolve the issues you may have. Mine is the vBios. For others it may be the touchpad. For others it may be that your notebook is still in repair after 3 attempts and 4 months. I don't know.

But the only way Asus can resolve this is if they have some bad press. The company has been languishing in good press lately. Their midrange and entry level notebooks are cheap, affordable and they are more dependable vs the other entry level notebooks from Toshiba, Dell etc. But their high end notebooks have been suffering for years but good press isn't encouraging Asus to take our problems more seriously.

I have written a post at Kitguru which is an AMD friendly tech site. I hope some of you can post a response to support it and maybe Kitguru can write an article documenting our issues. If it's successful, and can get other tech sites to follow, maybe Asus will be then compelled to do something. If you write a plead for help from another site, please post a link here so we can support your plead.

1). Kitguru, please help Asus G73jh Owners - Kit Guru community

2). I've written a plead to NotebookCheck also, I would suggest you do the same. Tried contacing Laptop Mag and PC World, used conatact us and posted on comments.

 

Why would they? This is a discontinued model from early 2010, they don't care about fixing any issues, nor would they receive any "bad press" for it. That's like expecting Apple to fix flaws/issues in their 1st gen iPod Touch.

For the record though, i purchased a factory refurbished model which had every issue fixed - They had already re-pasted the GPU, and I've never had any other issues at all which i couldn't fix myself.

 

Warranty lasts for 2 years and during that time, all G73jh owners deserve to have their notebooks fixed.

You do have the vBios issue, you just haven't figured it out yet. If you want to know more about it there are a few threads documenting it.

http://forum.notebookreview.com/asus-gaming-notebook-forum/572984-any-chance-fix-vbios.html

http://forum.notebookreview.com/asu...n-flicker-while-powerplay-changes-clocks.html

http://forum.notebookreview.com/asu.../545802-r-ckenmark-s-vbios-9.html#post7038064

http://forum.notebookreview.com/asu.../517491-observations-official-beta-vbios.html

http://forum.notebookreview.com/asus-gaming-notebook-forum/515309-how-fix-your-gsod-blues.html

http://forum.notebookreview.com/asu...492354-all-g73jh-problems-solutions-here.html

The list goes on and on.

 

If it's under warranty then send it in to get fixed. I don't see the problem.

And no, i don't have any vBIOS issues, i flashed it to the latest version when i first got the laptop and have never had any issues with it. If it is legitimately broken, then i would notice something. If it's a small insignificant issue which I'm not even noticing, then i don't see why i should care about it.

 

Anybody want to summarize the vBIOS issue for me? I have no problems at all, neither has my friend and we've been gaming nightly. The touchpad issue though is bothersome, I'm happy mine was fixed with via software and I didn't have to resort with putting cardboard or whatever in my machine but ASUS should be on top of that. Was it ever found out what the direct cause was? Seems like it was multiple issues to me, it's just a poorly made touchpad.

 

Then stop posting and leave this thread alone. Since you are incapable of reading and understanding the problem.

I posted plenty of links that explain the vBios issue in detail.

 

Seems that the vbios issue isn't actually a problem, just a preference.

 

Sure if you want to look at it that way. Preference of wanting it to work with same full functionality that MSI, Alienware and Clevo users enjoy. Or just being blind and dumb about it, because don't care if the memory settings are set at 1000 because Asus are too lazy and cheap to fix it.

 

Meh, I was looking for a summary. Don't feel like reading too much.

 

You're right! They're so lazy, they can't even be bothered to download RBE and fix it themselves. Or use a prefab vbios that someone else has put together! You'd think they could even get someone here to whip up a custom vbios with low clocks and overdrive unlocked!

But no, they're SO lazy, they can't be bothered to do any of that. Then again ... they're not the only one.

 

RBE doesn't do it. Asus or Asus with AMD's help has to do it. Using RBE to have lower clocks just causes screen flickering. And the OverDrive can be unlocked but it doesn't work properly. OverDrive is only supposed to overclock during 3D Gaming sessions. But OverDrive on Asus fixes the memory clock to overclocked settings regardless if you are on 2D or UVD mode while in A/C power.

This is all well documented in all the links I posted.

 

I don't really see the problem here. It is not like they're refusing any RMAs. The touchpad, is pretty much just badly insolated. Sending it in helps little unless they insolate it for you (better to just do it yourself). The issue is caused by flexing of the case making the touchpad contact the circuit board on the bottom.

 

A significant amount of the G73JH laptops would have GSOD crashes when playing games with the stock vBios. The game would play normally for a few minutes to an hour, but would inevitably crash at some random point. The crash required a full shut down by holding the power button, since it covered the screen in vertical bars, froze the sound, and froze all inputs.

 

An RMA won't help the vBios issue. You can have your GPU replaced an infinite number of times, the vBios will still be broken. Asus has to fix it...

 

I really don't know why you are even fretting over how OverDrive works. The adjusted memory speeds aren't suddenly going to drain your battery any faster than stock speeds. The heat generated in inconsequential. The reason you won't see OD fixed is because Asus doesn't support the feature, as it's disabled. Like it and use it, or don't.

As for the flickering issue, ATI supplies the vBIOS to Asus for Asus' card design. Yell at them for not including a middle clock setting. I suppose it's Asus' fault for not noticing the missing clock option, but I can live with the matched settings as they are only used when I'm on AC.

 

Except, RMAing it will get the updated vbios, if it's verified as being the problem.

 

Honestly, these machines seem pretty solid, even from all the problems I have been reading. My main complaint is with the touchpad; I even had the GSOD issue and it took more time for me to format my flash drive than it did for me to flash to a working vBIOS. I really don't use the touchpad all that much, but the jumping cursor and insanely hard to actuate button is a pain in the rear.

Other than that, the G73 is(IMHO) one of the better DTR gaming rigs I've come across. Pretty hot hardware at an affordable price and a very quiet, non-glitzy design. Yes there are issues, but the community here has its stuff together and it's nothing like the nVidia G92/94 card meltdowns that you hear horror stories about. At least I haven't heard about G73 owners pulling their GPUs out and baking them in the oven multiple times just to get two more weeks out of the card before it inevitably failed again. I'll take the minor inconvenience of having to flash the vBIOS and some other tweaks rather than go through that.