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    PSOD, RMA without Warranty?

    Discussion in 'ASUS Gaming Notebook Forum' started by idunnolol, May 27, 2011.

  1. idunnolol

    idunnolol Notebook Enthusiast

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    Hey,

    today I got the PSOD after waking the Notebook up from Sleep mode. :(
    Now I have one big problem and some questions:
    I repasted my GPU and CPU and obviously broke the Warranty seal.
    But if I send it to ASUS they won't check the Warranty seal right?
    If not, how should I do it then?
    There is the same Warranty seal on the battery. If I place this seal on my CPU again, would this be seen as a legit warranty seal or would this even work?
    If, I'm right, a PSOD can't be fixed without changing the monitor. But...could this be also the cause of loosen wires? I opened and cleaned my notebook 2 weeks ago.

    Thanks for your help in advance
     
  2. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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    Discussing warranty fraud here is not a good idea. ;)

    You can take your chances and send it in to ASUS with a broken seal, they should contact you if you have voided your warranty before they do any work.

    Alternatively you could just replace the LCD screen yourself.
     
  3. Yiddo

    Yiddo Believe, Achieve, Receive

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    Good call if your not 1080p this is your chance to be 1080p!
     
  4. idunnolol

    idunnolol Notebook Enthusiast

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    Sorry, my bad.

    Could the replacement screen also get the PSOD?

    I'm already on 1080p :eek:
     
  5. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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    I don't know exactly what triggers the PSOD to tell you what screens are vulnerable (brands, models, etc) to it or if any screen is vulnerable... there have only been 1 or 2 mentions of repeated PSODs here on the forum so it's not enough to really say.
     
  6. idunnolol

    idunnolol Notebook Enthusiast

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    Just to make it sure, the PSOD can't be caused by loose wires, am I right?
     
  7. tijo

    tijo Sacred Blame

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    You could always have Asus or a reseller do the repairs for you and pay for them but there's no telling how much it would cost...
     
  8. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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    You can definitely get some strange colors going on and since the LVDS cable is dual channel there is a chance you could get something *like* a PSOD from a loose cable.

    The real PSOD can't be fixed that way, it's a problem with the LCD controller or something.
     
  9. idunnolol

    idunnolol Notebook Enthusiast

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    Well, I guess I'll open it and check everything and if this don't work I gonna RMA it.
    If there are problems with the Warranty, I'll just let them repair it.

    Thanks for your answers so far.
     
  10. DCx

    DCx Banned!

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    Well, in my experience, asus is a very helpful company. Since you didn't damage the screen by repasting your CPU, they *may* fix it. In fact, in the USA, there is some sort of law that states that a manufacturer can't deny repairs based on un-related modifications. Massey something, maybe? For example, if you redo the interior of your car, they can't deny you an engine repair. Asus does seem to operate on this principle - they don't simply deny warranties because they can. There are lots of stories here about asus repairing computers for no cost when the computer is only 2-3 months out of warranty coverage.

    I'd just send it in. They may check the CPU sticker, they may not. They may even see that it's not attached, but repair the screen anyways because it is unrelated. Asus really isn't an evil company out to get you, the way apple is (with their moisture detectors that are triggered by humidity).
     
  11. Yiddo

    Yiddo Believe, Achieve, Receive

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    The screen is removed without removing the motherboard so its unlikely they will go to that trouble just to check the CPU sticker is still in place. Hopefully the tech goes to look at it just before he goes home for the day and his mrs is cooking sausage and mash for dinner with onion gravy.

    Could happen :D
     
  12. idunnolol

    idunnolol Notebook Enthusiast

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    Let's hope it's the same here in Germany.
    There is also some kind pf other warranty here, which is provided by the law.
    If the damage wasn't caused by me they have to repair it.
     
  13. gstboy

    gstboy Notebook Evangelist

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    I wouldn't worry too much about it. When I sent mine in for a psod. They repasted both my cpu and cpu and they just stuck a brand new warranty sticker over the broken one.
     
  14. idunnolol

    idunnolol Notebook Enthusiast

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    My problems are getting worse and worse.
    I dissambled my G73 and checked if there were loose wires.
    After reassambling, it hadn't found any boot partitions.
    After dissambling again, it won't turn on when the hdd cable is plugged in. :(
     
  15. Heksar

    Heksar Notebook Enthusiast

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    Update BIOS and vBIOS...
     
  16. idunnolol

    idunnolol Notebook Enthusiast

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    How? My notebook won't even start if the HDD cable is plugged in.
    vBIOS is up to date and BIOS 209 is enoguh for me.
    And a BIOS update can't solve a hardware issue.
     
  17. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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    You must have a loose wire or something, if it won't boot up after you disassembled, check all of the obvious connections.
     
  18. idunnolol

    idunnolol Notebook Enthusiast

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    If the HDD cable(or whatever it is) isn't connected, my G73 boots normal.
    But when I plug it in, the LED under the monitor flashes and nothing else happens.
    The underside of this cable looks also damaged, so I hope they check it before they send it back.
     
  19. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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  20. idunnolol

    idunnolol Notebook Enthusiast

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  21. idunnolol

    idunnolol Notebook Enthusiast

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    i got my notebook back from RMA today and (nearly)everything is working fine!

    the keyboard lights and powerplay aren't working. i guess i'll update the atk package and the ccc and see if it's really broken.
     
  22. DCx

    DCx Banned!

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    Best way to check is to pop into the bios and try changing the lights there.
     
  23. idunnolol

    idunnolol Notebook Enthusiast

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    already checked everything, the (keyboard)lights are dead.
    the wire is maybe a bit loose or it's because the new bios.
    i know there is a fix, but i don't wanna try to flash&brick something.
    powerplay is also broken and when i try to change the clocks twice(with amd gpu clock tools)i get a gsod, but i don't get gsods while gaming(in 30min-1hour).
     
  24. Chastity

    Chastity Company Representative

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    You can also see if the kb lights cable was installed inverted.
     
  25. idunnolol

    idunnolol Notebook Enthusiast

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    the cable is ok, checked it some hours ago.
     
  26. Chastity

    Chastity Company Representative

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    You can try running the kblightfix package on my Driver page.
     
  27. idunnolol

    idunnolol Notebook Enthusiast

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    i could try this but i don't want to :eek: .
    a second 5 weeks long rma would be too much.
    i flashed my vbios before repasting and rma and it was successful(now i have the stock vbios again), but i haven't had this rma experience back then...