Problem after RMA. Can I fix it?

Hey folks. So, here's the problem:
YouTube - video-2010-10-15-20-08-27.3gp

Yes, I'm a terrible cameraman. Yes, I have a terrible camera.
:3

Any ideas?

 

Posting description from youtube video so folks don't have to sit through that whole vid.

1) I first do a normal shut down and unplug the AC. Then I plug back in and start up to show it's fine.
2) Then I shut down, unplug, and remove battery. Plug battery back in and when AC is plugged in, laptop starts itself without me doing anything.

How in the world would you come across that combination of activities in the first place? I have no idea why yours does that but if everything is working and the machine functions correctly in all other respects I'd say: "Don't do that" and you won't see the issue if that's really an issue.

Cheers,

 

It turns itself on?! Rise of the machines !!

 

I took the battery out to show to my sister (I'm helping her find a new car) after the battery had wore down. I put the battery back in and plugged it into the AC to let it charge, and it turned itself on.

 

Your laptop has been hacked by the Cylons. It's only a matter of time before Six shows up and trys to get you to devulge national secrets (if you know any). I'm she won't get anything out of you.

 

If Tricia Helfer showed up and asked me if I'm alive, I wouldn't know how to respond.

 

Hmm, not sure how taking the battery out to show your sister relates to the car purchase...

...but if she's there asking that question it's already too late!

Keep Alessandra away from your G73 and all will be well.

Cheers,

 

I was showing her a bunch of cars I found on my laptop. After about two hours, the battery was critical so I shut the laptop off. She inquired about the battery so I took it out to show her.

 

Your laptop is out to kill you! Destroy it before it strangles you with it's ac cord!

Just kidding. Perhaps it's a BIOS issue or maybe simply a battery issue?

 

Just googling, your problem has occured to others before from various brands ranging from Asus, Acer to HP. But in all the forum threads, I never read of a solution to it.

One person thought maybe the notebook stored some power/charge still? That maybe pressing the powerbutton for a while after shut down or something may help to discharge that power? Not sure, but it's a really curious problem. Someone else suggested might because your CMOS battery is dead? These suggestions weren't verified though, as said didn't read any post that said, thanks your suggestions was correct.

 

Hm. My CMOS battery shouldn't be dead... it's a brand new laptop. =/

 

so...have you looked in the bios to see if you have some new options??

this is good for the people running it as a server (should the battery drain and the power goes out

mine did the same thing if im not mistaken...ill have to check it out later though.

 

I reflashed by BIOS and it didn't change a thing.

/shrug

 

I have seen this happen with desktops also when plugged into a UPS.
I was told it had something to do with the bios, but it was not confirmed .
And as others have noted ,this happens with other brands of notebooks.
It is a strange one that is for sure, but it does not seem to cause any issues with the computers.
It most likely is code that is in the bios. Most company's take a standard set of bios and modify them for the motherboard that is being used. And if they leave some lines of code that is not normally to be used it can run those lines of code when a set of conditions are met. I have seen this in bios where the programmer forgot to Rem out code that was not needed.

 

I think the BIOS setting in general is called power on after power failure, but if you've reflashed, and reset your CMOS to defaults, I don't see how it's the problem. It sounds like an embedded controller firmware bug or something, or a problem with your mobo/ac adapter, as wild guesses.

 

Just did more testing.
1) If I remove the battery and leave it out for less than 3 seconds, the issue does not happen.
2) If I remove the battery and leave it out for longer than 5 seconds, the system does the thing.

I also did another test. I removed the battery for a bit over 5 seconds and put it back in. Then, instead of plugging it in, I hit the power button. It acts like it's going to boot like normal, but takes a few seconds longer... the keyboard lights are on and whatnot, but nothing on the screen. Then the Asus logo, and just a few moments after, the black screen pops up, and I caught a glimpse of what it said. "Intel R" and that's all I saw before it shut itself off. This time it didn't try to turn itself on. But once I plugged it in, it turned itself on, but didn't go to the black screen- instead it started like normal.

 

I think I would be on the phone with tech support and telling them what has happened, and that the computer is not work right now that you got it back from the RMA, if they want you to send it in again I would tell them to pay for the shipping as they did not get it fixed and made another issue while they had it for repairs. I had to pay $50 usd to send mine in for it to be fixed and it did not work right from day one. They got it fixed but I should not have had to pay to get a brand new computer working that did not work from the store.

 

I'm talking to Gary about it. We'll see what happens.

 

this is real weird.. best of luck

 

Well I have to say that they did get mine fixed, even though I did not get what I was told I was getting in my computer.
If I was ASUS I would not do business with a store like them. But I know they are not going to listen to me on a matter like this.
If it was not for me owning other systems from ASUS and liking them I would not be buying anymore as to what happened to me there.

Now all I have to do is find a bag that will fit this thing. And save up and buy anther stick of ram so I can get it up to 8 Gig and a BlueRay drive. But it will take me awhile to save up for all of that.

 

I have the exact same thing after repasting. No solution tho'?
Is it possible that we have our motherboard damaged in some way?