Screen Just Died

I'm really pissed off. I just went through three RMA's, as I'm sure some of you know. My computer's been working fine for a week, but I just truned it on to find the LCD dead. There are rows of black lines along the pixels, and the whole thing has a pinkish hue. Adjusting the angle of the LCD causes it to go greenish and turn staticky.

Is there a reasonable explanation for this? Or do I need a fourth RMA?

 

I'd suggest contacting the store/reseller you bought it from and perhaps they could use one of their many "higher-up" connections to make sure you get a working unit (or Asus may even give you an upgrade to the JW since it'll be your 4th - at least that's what HP did for me).

 

I just contacted Mason. I'll see what I says.

I'm not sure I want a JW, as I prefer the 5870, but we'll see what happens. In any event, I'm not happy. I'll try to get a picture up.

 

JW is not actually an upgrade for the JH.

 

Unfortunately my phone won't pick up the problem.

Would Asus give me a new one? How long would it take? I've been without this thing for two fuc-ing months.

 

You won't get anywhere unless you deal directly with a "top guy" @ Asus.

It'll be the same circle of crap allover again. If you can get in touch with a "top guy", they've expedited it for previous customers who had these issues and the customers have gotten their issues fixed almost instantly. Typically they send their laptop in, once it's confirmed to be there, you'd get a new one shipped in 1-2 days.

I forget that woman's e-mail address from California that someone linked before. She's the best person to deal your issue. Could anyone link it?

@Nekki: I consider the JW as an upgrade. The ATI card is one year old with lots of driver updates and the Nvidia JUST came out with beta drivers. Nvidia is only going to get better with time and eventually surpass the ATI card. Plus the JW has USB 3.0, so it's an upgrade. It's also been said that the cooling is better in YT videos.

 

I'm in Canada, if that means anything. Getting a new computer is definitely what I'd be interested in doing right now.

 

Just emailed both Gary and Mason asking about getting a replacement.

 

I've been trying to find that woman's contact information for you but it's buried in these threads.

Edit: That works - Try and get to an executive level this time. Don't settle for minimum wage reps who only care abut their paycheques (like most people in call centers).

 

Would Gary/Mason be able to do anything about this? Or while I have to talk with someone higher up?

 

I contacted Gary the other day because of some issues I've been having post-RMA as well. I asked for a replacement because I am NOT sending this thing back to have it in limbo for a month, and have it come back in worse shape AGAIN. He said "I'm working on it" and that's about it. Hopefully he can come through for us.

 

Eugh... I want something to actually be done...I believe we sent ours out at the same time, correct?

If you pay ~$2000 for a laptop, I think we deserve to have it repaired properly. If the techs can't do that, Asus needs to hire some new ones. But the point is, this isn't fair. I doubt I will buy another Asus product for a while after this, but there's no way I'm going to shell out another $2000 for an equal computer. I want this one replaced. End of story. No more shady repairs.

 

I'm not sure, to be honest. Usually there's a woman's name/e-mail thrown around from the Cali office, but like I said, I can't find it anywhere. You may want to look through older RMA threads if you have spare time (G73's with severe issues). = /

I've been through what you're going through with HP and I harassed them day and night (the Case Managers). I'd call them every single morning for a week and got a free brand new upgrade out of it. Perhaps you could do something similar if things are going slow

Maybe PM one of the resellers here on the boards and get contact information for the "top guy" who deals with extreme issues? I can't really think of where else to find the information. I googled and was unssuccessful in finding a executive emails.

 

All right, thanks for trying, Voodooi. Appreciate it.

I'm going to wait for Gary and/or Mason to reply to my email(s). Then I'll take it from there. But I'm really mad that I'm going through this again. I'm sick of having it "repaired." I want a new one, damn it.

 

Mason mentioned the head of RMA or VP of Service or something is a Female.

Yeah Alaric, just about the same time. I got it back on the 11th of this month.

And I agree totally. I told Gary that I will NOT send my computer back to those idiots. I spent $56 to have it shipped there and I'm NOT spending that much again to fix their stupid mistakes, not to mention being out a computer for over a month. I don't have my backup PC anymore so if this is gone, I can't do my work. It won't kill them to replace our units and then refurbish them. They'll probably sell them for the same price I paid for mine anyways.