The death of Asus Indy!!!

Hi Guys,

So... I got my laptop back from Asus Indy and of course, it still sucked. So I got pissed off and after 2 months of bickering, Asus finally agreed to send me a replacement.

However, during the bickering, I talked to a few people who all confirmed that this absolutly craptastic repair facility known as Asus Indy will no longer be the repair facility for Notebooks!!! Lucky for those of you who didn't have to deal with them.

With that being said, I'm sure alot of it had to do with these forums, and all I can say is good job getting rid of a huge waste of time. And thanks to Asus for actually listening, however, for many of us the Damage is already done.

It will take alot of repair and PR to get me to ever buy another Asus product (unless it's one of those Mango WP7 dev phones).

Just thought I'd share.

 

I'm jealous. I've had to RMA my g73jh 4 times now to their Markham center, and it's still not in perfect condition. I asked for a replacement, and after weeks of waiting for a response I was turned down.

I've learned to work my way around the harware defects (that weren't there before my last RMA), but I agree. After this I doubt I'll buy an Asus product again.

 

PM me your details and I'll forward them to Asus proper

 

Yea I had to send mine to them as well. I was a lucky one!

 

It is really a shame. My first laptop I've ever owned and out the gate was ok for a little while. Then problems started to happen. Now as I look at what is coming out soon and the other choices out there, I really don't know if I'll go with Asus again out of fear of having to tweak so much just to have a table machine.

Edit: A shame about the problems the G73 has had not that the Indy facility is going down. I had mine sent there to only get it back a month later with more problems. I hate to see people lose their jobs but it just wasn't working out there. If that is the real reason for the shut down.

 

Is that directed at me or the OP?

 

That was directed to you, alaric.

 

I've already been in contact with Gary and Mason, and they've both been incredibly helpful. If it wasn't for Mason, my laptop would definitely be in worse condition than it already is. If you know someone else, you're welcome to my information. But other than that, there's probably not much we can do.

 

Alaric - I live in Markham. When I return from uni, I was thinking of taking it in there to get a screen replacement (dead pixels) and also to see if it was possible to replace my touchpad with a JW one. Did you RMA it in person or via mail?

 

I RMA'd via mail, as I live in British Columbia. Both Fedex and Purolator were used, and both were quite good to me, and the laptop was packaged well both directions. My first RMA was for a simple repaste, and the subsequent RMA's were to fix damage the "repair" team caused to my laptop. I probably just had a bad experience, as Markham is generally regarded to be a good repair facility. But definitely take it in yourself and be VERY clear on what you want done.

 

@alaric_t Mason is a very good guy. He'll go over your issues fairly well, but unfortunatly, if you have a horrible product not even he can fix it.

So far, the people I've dealt with directly at Asus were all very good people (outside of their support centers), actually just Gary, Mason and Trinity.

What boggles me is, these three are mentioned up and down the forums, and the issues with the G73 series are obvious, why not do the responsible thing and offer some sort of direct method for people who got lemons. I understand the whole "10 bad apples gather in 1 spot thing", but I think these G73's have a fairly high overall failrate.

To bad for one of the largest ODM's out there, think thier experience would make them create a product superior to others when putting thier own name on it.

 

I was told to speak with Trinity about a replacement. I ended up leaving a message as she wasn't in, apparantly. My call was returned by her "partner," as he described himself, and he was less than helpful, telling me to RMA...again.

I told him that this is ridiculous and their repair process was a joke, and he told me that there was nothing he could do and to call back if I change my mind. That was in November, and I'm still deciding whether or not to risk yet another RMA.