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    Trackpad ever fixed via software/firmware?

    Discussion in 'ASUS Gaming Notebook Forum' started by bmason, Dec 5, 2011.

  1. bmason

    bmason Notebook Enthusiast

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    My G73JW still has a lame trackpad, with suddenly unresponsive tracking (all gestures and other crap disabled). Then, after waiting a minute or two, it'll pick up again. Has this been fixed via better drivers (ASUS website hasn't been updated since mid 2010, and I installed newer synaptics stuff) or newer Beta firmware (I think I'm running 212).

    Or, is this just a hardware fix that I will need to RMA.
     
    bmason, Dec 5, 2011
    #1
  2. UA2012

    UA2012 Notebook Enthusiast

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    NOPE. It is hardware issue. You have to send it in!
     
    UA2012, Dec 5, 2011
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  3. PhnX

    PhnX Notebook Evangelist

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    Nope. And everyone who claims it has have suffered brain damage due to the severe traumatic experience of using this awful trackpad :D
     
    PhnX, Dec 5, 2011
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  4. bmason

    bmason Notebook Enthusiast

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    Does an RMA fix the issue? Anyone definitively have the problems and then RMA it and get back something better?
     
    bmason, Dec 5, 2011
    #4
  5. megaX05

    megaX05 Notebook Consultant

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    I was having a jumpy trackpad in my JH and I did the foil sticker removal and updated the Driver to latest and now its working like a charm its not perfect but completely useful not like before.
     
    megaX05, Dec 6, 2011
    #5
  6. FlyingFalcon

    FlyingFalcon Notebook Evangelist

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    RMA won't help cuz i don't think the Asus guys remove the silver foil. Disassemble the laptop and remove the silver static protector from below the trackpad and it will work like a charm.
     
    FlyingFalcon, Dec 6, 2011
    #6
  7. tijo

    tijo Sacred Blame

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    Actually, i'm pretty sure Chastity mentioned before that it was now standard procedure at Asus to remove the foil.
     
    tijo, Dec 6, 2011
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  8. PhnX

    PhnX Notebook Evangelist

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    I think she said it'll be a while before it is, and that it only happens if she personally overlooks the RMA. But I've already removed the foil, and it works much better, don't get me wrong, but still spazzes out once in a while. It's temporary, kind of like the wedge fix. For me, at least.
     
    PhnX, Dec 6, 2011
    #8
  9. therain93

    therain93 Notebook Enthusiast

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    Flashing the BIOS up to 203 seems to have taken care of things for me (so far over these past few days there have been zero issues).

    Removing the foil should be the very last thing to do after attempting software remedies - it was designed to be there by engineers and removing it doesn't seem to fix the problem entirely as some people have reported.
     
    therain93, Dec 14, 2011
    #9