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    USB controllers- Unknown Device

    Discussion in 'ASUS Gaming Notebook Forum' started by Valour549, Jun 2, 2011.

  1. Valour549

    Valour549 Notebook Geek

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    I'm using an Asus G53SW-A1, with the three USB 2.0 and one USB 3.0
    Ever since i received my laptop, everytime I turn it on I get this "USB Unknown Device" pop up on the system tray. I go to Device Manager and I can see it there too, the details in Properties are:

    Unknown Device
    Device type: Universal Serial Bus controllers
    Manufacturer: (Standard USB HostController)
    Location: Port_#0002.Hub_#0003
    Device status: Windows has stopped this device because it has reported problems. (Code 43)

    Now the funny thing is there isnt even ANY device inserted!!!!
    On top of that, all four USB ports work fine (I tried them all).

    1) I have installed all the drivers for my laptop model from the Asus website, still didn't help. My BIOS is up to date as well.

    2) Using 'update driver software' yields 'the latest driver has been installed'.

    3) I can disable or uninstall it. But on the next startup it pops up again! This time the system tray ballon message gives something along the lines of "Device failed to install." I guess the system auto installs it on start-up.

    Any ideas? It's quite frustrating to have that thing pop everytime on start-up when in fact all the USBs are working fine.

    Many thanks in advance!!! I have attached a screen shot if it helps.
     

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    Valour549, Jun 2, 2011
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  2. Chastity

    Chastity Company Representative

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    Try resetting you BIOS to defaults, plus update your Intel INF.
     
    Chastity, Jun 3, 2011
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  3. manu72

    manu72 Notebook Consultant

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    Properties on device, details, property --> Hardware Ids. You can find out the pci\ven info - something like PCI\VEN_xxxx&DEV_xxxx
    Google that and most probably you will find out what device is.
     
    manu72, Jun 3, 2011
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  4. Valour549

    Valour549 Notebook Geek

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    @ Chasity: My BIOS is default; and I have updated my Intel INF Driver from the Asus site as i previously mentioned.

    @ manu72: I've tried looking at that before, all it shows is "USB\UNKNOWN"

    Please help!!!

    EDIT: I've also updated my INF Driver from the site mentioned in this thread but still no luck: http://forum.notebookreview.com/asu...rivers-everything-you-need-fresh-install.html

    EDIT 2: After updating the INF Driver and the USB 3.0 Driver from the above thread, the popup no longer occurs upon startup. The Unknown Device however, still remains in the Device Manager, and cannot be permanently disabled/uninstalled (ie. reappears after reboot).
     

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    Valour549, Jun 3, 2011
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  5. bigspin

    bigspin My Kind Of Place

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    Did you installed your camera driver? Where's the imaging device?
     
    bigspin, Jun 3, 2011
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  6. Valour549

    Valour549 Notebook Geek

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    Camera driver?
     
    Valour549, Jun 3, 2011
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  7. bigspin

    bigspin My Kind Of Place

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    Yep! there's a driver for camera device (Web Cam)
     
    bigspin, Jun 3, 2011
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  8. Valour549

    Valour549 Notebook Geek

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    Valour549, Jun 3, 2011
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  9. tijo

    tijo Sacred Blame

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    You should have an imaging device in your device manager and it doesn't seem to be there. It's connected via internal USB too so that might just be your problem.

    Here's a screen of my device manager: [​IMG]
     
    tijo, Jun 3, 2011
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  10. bigspin

    bigspin My Kind Of Place

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    Try the G53JW driver . For me it's Chicony

    Yeah! that's what i'm thinking as well.
     
    bigspin, Jun 3, 2011
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  11. Valour549

    Valour549 Notebook Geek

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    Good point!

    Though, are u guys sure that G53SW should have webcam driver???

    That thread clearly says there are no webcam drivers for the G73SW/53SW.

    Both of u use the J versions so...
     
    Valour549, Jun 3, 2011
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  12. tijo

    tijo Sacred Blame

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    There's no harm in trying it, it probably should recognize it without the drivers but there are always exceptions.
     
    tijo, Jun 3, 2011
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  13. bigspin

    bigspin My Kind Of Place

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    We are not 100% sure. For me windows didn't detected the camera without driver. Try and see it yourself. :D
     
    bigspin, Jun 3, 2011
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  14. Valour549

    Valour549 Notebook Geek

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    Oh, and an additonal screenshot if it helps.

    Does the Microsoft being the driver provider and the version number look familiar to any of ur devices?
     

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    Valour549, Jun 3, 2011
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  15. bigspin

    bigspin My Kind Of Place

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    For me generic driver didn't work, so i don't know about that. BTW those files are rally small and didn't do any harm if you try to install. Try those drivers mate.... :D
     
    bigspin, Jun 3, 2011
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  16. Valour549

    Valour549 Notebook Geek

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    1) My Skype doesnt detect a webcam....

    2) I tried installing the G53JW webcam drivers, BOTH installations did not work. See screenshots.
     

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    Valour549, Jun 3, 2011
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  17. Valour549

    Valour549 Notebook Geek

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    Disregard This Thread.

    Turns Out My G Laptop Was Shipped With A Defective Webcam...............
     
    Valour549, Jun 4, 2011
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  18. dkillone

    dkillone Notebook Evangelist

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    Srry to hear that Selenarious, are they shipping a replacement out?
     
    dkillone, Jun 4, 2011
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  19. Valour549

    Valour549 Notebook Geek

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    I dont think so... i think they intend me to jst send to asus to fix it...==
     
    Valour549, Jun 4, 2011
    #19