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    What you can expect from your ASUS 2 YR WARRANTY, my RMA story G75VW DS-72

    Discussion in 'ASUS Gaming Notebook Forum' started by driver340, Jul 2, 2013.

  1. driver340

    driver340 Newbie

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    I bought this Asus G75VW-DS72 on 25 Nov 2012 brand new sealed box from Canada Computers which includes full 2 year warranty to replace my G74SX and I must admit I thought this was built like a tank and it did work flawlessly until it died on the 24 May 2013, so here is my RMA story, I did speed things up alot by driving to Markham Ontario to deliver and pickup on both the 2nd and 3rd RMA.

    1st Rma-(25 May)- black screen notebook dead= new motherboard, returned 4th June

    2nd RMA-(06 Jun)-repair installed operating system on the 750HD instead of SSD, bluetooth not working and both usb plugs top left side intermittent=new USB card installed and op system installed on SSD as req'd, returned 11 Jun

    3rd RMA-( 13 June)-kept getting blue screen with various messages including memory probs, also bluetooth still not working =two 4gb cards replaced.returned 17 Jun.

    4th RMA-( 20 Jun)-won't boot out of Bios screen= notebook deemed unrepairable, contact customer for swap agreement, but no contact here , just an email that they are shipping me a refurbished G75 model. Should arrive tomorrow 3rd July

    The serial number shows this refurbished G75VW was on sale thru Shopmania.com in Paraguay and again as refurbished model from ec.synnex.ca/vendors/PC_WHOLESALE,and ComTec.ca - Your First Choice For On-line Shopping. Great savings on Computer Components and Consumer Electronics at everyday wholesale prices, fast shipping, customer service you can count on. - ComTec.ca - Your First Choice For On-line Shopping. Gr as clearance sale refurbished and unreturnable and lastly from computervalley.ca.... does it sound like they can't even give this thing away and this is now my warranty replacement.

    Well do I ever have a lot of confidence in this warranty replacement and this is what Asus means by repair or replace! I also expect that my Win8 Pro upgrade will not work now since the notebook serial number has changed.

    What surprised me most was one of the last Asus customer service reps I talked to told me that my replacement would be new or upgraded, you would think with all these hassles and time spent(Asus has had my notebook for 25% of my ownership time) that there would be some compensation for inconvenience, I am totally dumbfounded by this level of service from Asus.
     
    driver340, Jul 2, 2013
    #1