Why aren't we bothering Asus?

With the GSOD issues on the gaming laptops why aren't we calling Asus to get this issue fixed?

I did speak to a rep who seemed very friendly yesterday. I told her of the issues and ATI said they knew of it and needed to hear from Asus to fix it. I don't believe the supervisor called, but I was told from the rep that he would.

Maybe if enough people call them up about it something will finally be done. It's at least worth a shot.

 

Or you could send a PM to the rep here

 

I don't see how it could hurt for us to contact them in numbers. Even with mass pre-prepared emails, it would help get the point across.

It's beyond me personally, but didn't someone mention a while ago that they'd try to get the issue out to the media (gaming media, at least... various websites)? I only see two possible reasons why Asus hasn't contacted ATI- laziness or incompetence (including the inability/refusal to believe the problem is wide spread), or a desire to keep the fact that the hardware is cheaply made a secret. Either way, if the word got out, I imagine they'd do all they could to solve the problem.

 

I contacted them dosens of times and after a month got a standard send it in to be looked at reply, nothing to answer my GSOD inquieries. And the tech i spoke to today told me that they are always informed of any issue Asus reports and no such thing as this GSOD issue has been reported yet. ATI tells me the same as they told you - theyd start working on it if Asus reported the issue, but they havent done so.

I agree we need someone to publish this or post somewhere important so Asus would have no choice but to either solve it somehow or refund us or replace our notebooks with the upcoming G73JW / G53JW (id choose the refund of course, im not risking another defective cheap Asus GPU).

 

The first places to start that I can think of besides sending e-mails to Asus and Ati are CNET, Wired and Consumer Reports.

 

I've sent him a PM with a question last week...no response yet.

 

I will write about this on a Hungarian blog which thousands of people read...maybe some1 from Asus Hungary will read it and send a note about it to their hq.

 

Could always get Maddox to say something on our behalf...

 

i think they dont care anymore and are just focusing on beating the competition with their optimus laptops

 

I've found customer support with most Taiwanese computer hardware companies to be awful. They will usually run you in circles with useless barely-decipherable responses.

Luckily ASUS has a very easy to use RMA service and a pretty nice warranty. Unfortunately some of their outsourced repair centers do some shoddy work.

 

Its the GPUs that are defective, so the service center can do an excellent job installing it, but it still wont work (perhaps there are working exceptions, but i havent come across one and i went over 13 gpus so far)...

If Anyone has got any connections or acces to post on some known blog, website, newspaper, magazine or whatever like that, please go ahead becouse this deserves to go public so there arent more and more of Asus victims like us.

 

Contact the BBB and make a complaint. Asus will have to respond.
Also, Asus has a Facebook page. Write on their wall.

If enough people are able to spam their Facebook page, Asus might respond. :3

 

obviously Maddox uses the best laptop in the universe and it's clearly not an ASUS

 

ATI is not at fault here, the only thing they provide is the chipset which works as you can see from the other Mobility 5870, and theyd try to release tweaked drivers for us if Asus actually asked for it, so dont go complaining about ATI. They have been very nice in answering all my mails truthfully.
Its Asus at fault here and noone else. They are one horrible company to be dealing with. So anyone with contacts whos going to write about this, focus on them. I will do the same and try to spread the word.

 

Power To The Revolution!

 

I posted a tirade today on the ASUS facebook page about the g73jh-a1. I recommend all other disgruntled g73 owners either do the same, or comment on the OP. we need to become more public with our concerns and discoveries. notebook review forum is a niche outlet

ASUS on Facebook

 

During this whole ordeal, I've befriended one of the tech guys at Canada Computers in Newmarket. He's signed up for our cause and has since begun testing all the G73 units and shipping them back to ASUS as defective.

That ought to hurt their sales a little.

 

Awesome, lol.

Anyone else post on Facebook? BBB?

 

I just commented!!!

 

Posted on Facebook.

 

I posted on facebook as well.

 

Got back from work and posted mine. Anyone thats a decent writer want to make a letter that can be sent to the review companies like cnet and consumer reports?

I really dont want to return this. I would love this laptop if it weren't for this issue.

 

Me to had it for 7 days and love it. 10.1 works good for me now but not forever. I would like a fix please.

 

I'm not bad at writing things. Should be a larger effort- what do you want the article to say, what problems do you want to highlight, ect.

 

Mostly the gsod, heat issues and complete lack of customer support. I don't know that it will do anything or that any of these places will pay attention, but why not go for it.

 

I think HellCry should write it. :3

 

I love BSG. It ended WAY too early. Such a good show. And the ending made me rage...

Spoiler

Where did Starbuck go? What was Starbuck? Did Admiral Adama just sit there talking to the grave of Roslin till' he died? Ung....

Anyways, yeah. Facebook alone won't cut it, although the publicity might help. We need to find larger, more public mediums.

 

Double post, please delete this one.

 

Nowadays quality is becoming a rare value. It is actually hard to find a decent product, with decent support, especially when it comes to technology. The prime example here on who i decided to focus today is a well known company that goes by the name of Asus and has been giving me headaches for some time now, or should i rather say one of their latest products, their flagship gaming laptop, the G73JH.

The first thing that bothered me when i got the laptop was the fact that besides there were tons of useless processes running, becouse the laptop comes with every single software Asus could think of installed, one of those was actually causing the laptop to freeze in some scenarios - it was the Creative software that enables the user to boost the bass on this laptop, but in turn one finds himself with a freezing laptop. The solution to this was to simply remove the creative software and the laptop would no longer freeze, but you do loose the ability to use the nice bass boost feature.
But that was only the beginning. After trying to type i found that the keyboard was missing keystrokes. Now that is a serious issue for any laptop and after much effort and with the help of the members of the NBR forum, i tested every possible synaptics driver and found, that the keyboard or the keyboard driver package provided by Asus has a conflict with the synaptics drivers on this machine, and the only way to make the keyboard function properly is to remove the synaptics drivers and use the microsoft PS/2 driver. Now this solution is barely bearable, since it takes away much of the touchpads functionality and the only way to type normally when you want to is to disable the touchpad in bios, becouse the touchpad takes up a significant portion of the palmrest and when typing, part of your palm actually rests on the touchpad and with it enabled and using Microsofts PS/2 driver instad of the Synaptics one there is no palm check function and the touchpad also cant be disabled in windows so the mouse constantly jumps and clicks all over the place preventing a normal typing expirience. So basically this means you can either choose not to use the touchpad or to have a keyboard that misses a few keystrokes in every sentance, which is certainly not normal or pleasant to say at the least, and a thing to note is that after more research i have found that Asus had the same problems on their previous models since around 2006 and they still havent done anything to solve this.

One thing i also always do on every laptop or desktop is also test how stable it is and if it is by any chance overheating. And wouldnt you know, its the first ever laptop that overheated when i ran furmark - the GPU temperatures climbed all the way up to 110C and the laptop shut down within just a few minutes. Since some people say furmark is unrealistic i also ran some games (Devil May Cry is the first i had at hand so i installed that and ran it) and the result was the same - the laptop overheated and shut down. I calmed down and reminded myself that these laptops are mass produced and its probably just a sloppy TIM application by one of the workers, so i decided to repaste the GPU myself. I must note here that this is the only desktop replacement gaming notebook i ever owned that was so hard to repaste, since the access panel on the bottom does not give you access to every component like the other high end notebooks ive had (Alienware, Clevo, MSI), but only to the hard drives, wireless card, 3 out of 4 Sodimm modules and the optical drive, so in order to get to the GPU i had to dissassemble the entire notebook which was a painful, time consuming task, especially considering that i shouldnt have to do this. After a good repaste (used new thermal pads and the MX-3 thermal paste), my temperatures in furmark stabilized at 94C at an ambient temperature of 27C, which is a good improvement from reaching 110C in minutes and shutting down, but its still too hot for comfort, and i must say ive never had any notebook run this hot and i cant imagine how this laptop could pass any quality check so i wondered if they even have any.

The next thing that happened to me was the worst though. Since the drivers provided by Asus were pretty outdated (10.1 - January 2010 release) i decided to update them. If you ask why, its for very good reasons - newer drivers are released to bring you some additional features, give performance improvements and most importantly fix various bugs and problems (a good example of a serious problem is that FFXIV only works on the latest ATI drivers, so if you cant use them you cant even play it, and this is not the only one - to see what all has been fixed, added or improved take a look at the release notes of the drivers). Actually being able to update and use the newest drivers is in some cases a necessity not only nice. After updating to the 10.6 (June 2010 release) drivers i again ran furmark to test the temperatures and stability. After only minutes i expirienced a horrible scenario; i got the so called GSOD (Grey screen of death - its called that, but it can actually come in pretty much any colour). I also tested this in games and the result was the same, although it takes longer for it to happen ingame. After serious research and testing i found that none of the drivers newer than 10.1 (i tried 10.4,10.5,10.6,10.7 and 10.7a) would work without giving GSODs and i tried fresh installs, cleaning the registry of all ATI entries, flashing various modified or other manufacturers vBios and anything i could think of. Nothing worked, but at best only helped to make the GSODs appear less frequently, so i am stuck unable to play some of the games i want to, or fully enjoying some games that are having issues, since the only drivers i can use are the Asus provided 9.12 or 10.1 ones. Now for a gaming notebook this is completely and utterly unacceptable as i think you will agree with me. So thinking it could be a defective GPU i got, i demanded and received a replacement. Changed the GPU, booted up and ran the tests again. Got GSODs in every single colour with the new gpu as well. So i contacted Asus, which of course gave no response. After researching and asking around i found the following; Asus uses cheaper, lesser quality components (such as vRAM) to make their GPUs (reputable sources, amongst them also ATI), which could be the reason for these issues, or it could also be a poor vBios, like with their w90 model, which i found had similar issues and a vBios update was released to adress them and it did help but never completely solved the issue. After contacting the service center again i made a deal to test the notebooks they had there and certain enough they all had the same issues. One retailer did that as well and found the same thing - every single laptop got GSODs on the newer drivers. After enough cals i even got through to the director of the service center and he admited he knows about this - he had been informed by Asus that its an issue on every laptop, so he reasoned that changing the gpu again would of course be pointles and my only choice is to use the outdated stock drivers.

I find this utterly unaceptible, since i bought an expensive gaming laptop on which i cant game. Asus has thus with their product and horrible service earned my number one spot on the "do not buy" list. If you do buy it, dont say i didnt warn you!

 

oh well, I did, and I have to say that I 100% agree with everything you wrote.

 

Yeah, I did too. Lets hurt them.

 

Finished it, hope you like it. You can quote it wherever you want.

 

Now you can go back and format it a bit, plzkthxbai

 

Good enough for ya?
I really did this in a hurry, since i dont have so much time atm...

 

I'll go back and mess with it here soon and send it off to some places.