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    Why doesn't Asus offer prepaid coffers for shipping?

    Discussion in 'ASUS Gaming Notebook Forum' started by 6th, Dec 27, 2010.

  1. 6th

    6th Notebook Enthusiast

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    Is this really their process? you have to ship your laptop at your own expense? I have owned a Dell XPS Gen2 and used numerous HP and Sony laptops at my workplace. I have never had to pay for shipping to process a RMA
     
    6th, Dec 27, 2010
    #1
  2. Chastity

    Chastity Company Representative

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    if your a North American owner, ask for 360 service.
     
    Chastity, Dec 27, 2010
    #2
  3. 6th

    6th Notebook Enthusiast

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    I purchased mine at Best Buy does this 360 service still apply?
     
    6th, Dec 27, 2010
    #3
  4. Kaelang

    Kaelang Requires more Witcher.

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    No.
    Best Buy laptop owners can go through Best Buy for free, or you can pay for shipping to Asus.
     
    Kaelang, Dec 27, 2010
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  5. DCx

    DCx Banned!

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    You have to insist on asus 360. Many reps "don't know" about it.
     
    DCx, Dec 27, 2010
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  6. 6th

    6th Notebook Enthusiast

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    I honestly wish I could take my laptop to Bestbuy. I've talked to Geek Squad Simi Valley, CA and Northridge, CA. They both state I need to send it in to Asus.

    I just sent ours today, after tax shipping and materials ( since we dont have the original box) $60 from Los Angeles, CA to Fremont using UPS
     
    6th, Dec 27, 2010
    #6
  7. Kaelang

    Kaelang Requires more Witcher.

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    That's strange.
     
    Kaelang, Dec 27, 2010
    #7