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    Win7 Hibernate BSOD

    Discussion in 'ASUS Gaming Notebook Forum' started by j00zl33t, Dec 29, 2010.

  1. j00zl33t

    j00zl33t Notebook Consultant

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    So i got 3 BSOD's today. Heres the error log;

    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7600.2.0.0.768.3
      Locale ID:	1033
    
    Additional information about the problem:
      BCCode:	1000007e
      BCP1:	FFFFFFFFC0000005
      BCP2:	FFFFF88000E696EB
      BCP3:	FFFFF880033544A8
      BCP4:	FFFFF88003353D10
      OS Version:	6_1_7600
      Service Pack:	0_0
      Product:	768_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\122910-18891-01.dmp
      C:\Users\....\AppData\Local\Temp\WER-32292-0.sysdata.xml
    
    Anyway, before I start panicking, i think I narrowed the issue down to it being USB related. I do not want to test it but I think this is caused by going to hibernate mode with the mouse and ps3 controller plugged in. Then before resuming windows, i unplug the ps3 controller then I get a 'boot-loop' where the Asus logo comes on everytime without going to 'Resuming WIndows' screen.

    My question is, does taking off USB hardware while in hibernate normally cause BSODs or is this an individual issue?
     
  2. Chastity

    Chastity Company Representative

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    It's prolly your PS3 controller drivers
     
  3. Septimus_DSX

    Septimus_DSX Notebook Consultant

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    I don't have the same hardware as you do, but I can confirm that this may happen. I have faced this issue sporadically with a Tektronix TDS2014B O-Scope. It seems to be a random occurrence and I have not had a BSOD due to this in about a month now.
     
  4. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Update your chipset drivers.
     
  5. Chastity

    Chastity Company Representative

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    Update your chipset drivers w/ "setup.exe -overall" Stupid Intel default settings will only update a component if it's flagged as "critical". Personally I prefer having all the components from the same build. Avoids nonsense like the issues you are having.
     
  6. ziploc

    ziploc Newbie

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    i get that message regularly.
    On my last BSOD i managed to read "Page fault in Nonpaged Area" before the screen closed.

    from what i googled, it could be a RAM issue or L1 or L2 cache issue .
    i'm hoping that's not the case , thus would welcome any feedback.

    i installed all drivers available on Asustek website .
     
  7. j00zl33t

    j00zl33t Notebook Consultant

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    So basically update my chipset drivers and this issue will be fixed? Well i was just at the g73 driver download on asus and their chipset drivers (2 available 2009 & 2010) doesn't have a set up called "setup.exe-overall"

    mind pointing me to the right direction?
     
  8. <MarkS>

    <MarkS> Notebook Village Idiot

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    Get updates from Intel, not Asus. :)

    I won't say it will fix your issue (I don't think it will but I like to be wrong when I say that).

    I can say that removing a USB device from a machine in hibernate state is something driver software authors can mess up (or not account for) so I can see problems happening when doing that with certain devices. It's easy to find the offending device though - just unplug them one at a time, resuming Windows after each try.
     
  9. ziploc

    ziploc Newbie

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    i just performed the -overall command and it definitely installed differently so i'm hoping i may have found my cure.

    to j00z, you run your setup from a command prompt

    i typed in C:\Chipset_Intel_WIN7_32_64_z9111027 \setup.exe -overall


    EDIT/

    the drivers listed on Intel and Asus sites are the same. Asus lists the exact up to date drivers needed for the G73jw xt1 running win7 x64
     
  10. j00zl33t

    j00zl33t Notebook Consultant

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    not working for me.

    I have put the zip file in C:\ and i type "C:\Chipset_Intel_WIN7_32_64_z9111027 \setup.exe -overall" in cmd and i get an error "... is not recognized as a internal or external command, operable program or batch file.
     
  11. <MarkS>

    <MarkS> Notebook Village Idiot

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    You need to extract the contents of the zip file before you can run an application that's in the zip file.

    You can use Windows Explorer - right click the zip file and choose "Extract all...". The folder you choose to extract to should have the setup.exe file.
     
  12. j00zl33t

    j00zl33t Notebook Consultant

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    alright got it to work. The install took alot longer and the screen flickered so it was different. hope that did it.
     
  13. Chastity

    Chastity Company Representative

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    You have an extra space between the 7 and \

    "C:\Chipset_Intel_WIN7_32_64_z9111027\setup.exe -overall"

    or just decompress the package, and open a command line where setup.exe is, and type "setup.exe -overall"

    I take it you started using computers long after DOS was popular, eh?
     
  14. j00zl33t

    j00zl33t Notebook Consultant

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    yep. wayyy after. :p

    thanks though!
     
  15. polish_pat

    polish_pat Notebook Consultant

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    i bet you installed LibUSB for you controller, if you did you have to reformat because it screws up any 64bit OS...happenned to me too
     
  16. frosty5689

    frosty5689 Notebook Evangelist

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    Just noticed Intel officially released the RST 10.0 drivers. Sweet, now I'm no longer using "beta"
     
  17. j00zl33t

    j00zl33t Notebook Consultant

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    Nah im using motioninjoy for my controller.

    And ive confirmed via bluescreenview that its caused by a .dll installed by motioninjoy. No issues with the actual program...but i WILL get a BSOD if i remove my ps3 controller while hibernating then resume. Other than that, it works fine. I guess i just have to be careful or fully d/c controller before hibernate.