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    Windows 7 won't boot after an update, I need help.

    Discussion in 'ASUS Gaming Notebook Forum' started by kezo, Mar 17, 2012.

  1. kezo

    kezo Guest

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    I recovered my asus g73jh to factory setting for about five times already these couple of days. Whenever i update my windows, after shutting it down, it goes in a loop of startup repair because it says windows won't boot properly, after doing the start up repair it doesnt fix anything. I tried restore but still won't boot. It either do an infinite loop of startup repair or just stay on the "starting windows screen" forever. can anybody please help me?

    sincerely kezo...
     
  2. baii

    baii Sone

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    try press f8 when booting and use "last known good configuration"?
     
  3. JOSEA

    JOSEA NONE

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    ^^^ Good Idea, if F8 does not work Kezo,and if you are using the recovery partition or DVD's then you may need to do 1 update at a time to isolate the issue.Very tedious method !
    I personally would do a fresh windows 7 install with media that includes Service Pack 1 http://forum.notebookreview.com/win...-7-download-links-just-like-vista-before.html
    If you have a driver CD for the ASUS you can use it, or go the the ASUS support site for drivers. (better to grab latest drivers)
     
  4. dstrakele

    dstrakele Notebook Consultant

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    Is this a new system? Are you still within your retailer's exchange/return time period?

    Exactly how are you updating your system after the factory restore? The more detail you can provide, the better.
     
  5. kezo

    kezo Guest

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    i'm trying it now but it hardly solves the problem everytime i do an update... T_T

    Yeah im using a recovery partition, but everytime i do any windows update it does that, it just stay at the starting windows screen... i even tried a windows dvd but still does that... :(

    the system is 2years old, i am beyond the warranty period for rma. everytime i do a windows update the from the "windows update notification" after i shut it down it wont boot up again, its just stay on the starting windows screen, sometimes the computer asks me to do a startup repair over and over again. so what i do is to reformat again using the recovery partition, then again after i do an update the problem still repeats, i even tried my friend's windows dvd but still it didnt solved anything. :confused:

    update: i tried to boot on safe mode but it stops on classpnp.sys and stays there forever.
     
  6. dstrakele

    dstrakele Notebook Consultant

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    It sounds like some hardware component has given up on your system if it hangs up on the first update and you can't boot into safe mode. I would look at the events in the System and Application Logs after your Windows install to see if it points to some troubleshooting direction.

    I'd run a CHKDSK C: /F /R to see if the disk reports bad blocks and/or run SpeedFan's online HDD Diagnostic Summary.

    I'd run memtest86+ on memory stick pairs for 3 passes each to confirm your memory is sound

    Do you have any peripheral devices connected to the laptop when you boot after the update install?
     
  7. kezo

    kezo Guest

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    i already ran a few test to check if my ram was faulty but it wasn't. I sent the laptop to asus service center and told me that no hardware was found to be broken, they just reformatted it then clean the dust of my system, but still the problem is still there whenever i do a windows update.

    i only have my mouse connected to my laptop.
     
  8. dstrakele

    dstrakele Notebook Consultant

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  9. kezo

    kezo Guest

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    update: what i did was: I set windows update on automatic then install it during shutdown, so far I do not see signs of the problem, but we'll see, gonna keep you posted if any problem will arise.

    I will try that thread's solution if this problem is not yet fixed as for now im still checking.