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    dvd drive not working

    Discussion in 'ASUS Gaming Notebook Forum' started by doman26, Sep 30, 2014.

  1. doman26

    doman26 Notebook Enthusiast

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    I have a g73s. I have not been here in awhile and things have definitely changed, so hopefully I am posting in the right spot. Anyways, hopefully someone can help or direct me to another site that would be more helpful. I already tried the microsoft troubleshooting page.

    I have rarely if ever used my dvd drive. I wanted to use it recently and the drive is not showing up, I can only see my harddrives.. If I put a cd in it acts like it is about to do something then just stops.

    I did everything in this list and nothing works. I still have the subkey, which I assume I should delete. http://support.microsoft.com/kb/314060

    In my device manager I do not have any unknown devices.

    Under dvd/cdrom drives it has two listings, yet I only have one drive.

    One says slimtype bd e ds4e1s The other says XOHPMF FKHM3KTIFSHE SCSI CdRom Device.

    To reiterate, in the troubleshooting list i uninstalled both drivers and restarted and they both reinstalled.

    The one thing that confuses me is if I go to Computer Management then disk management, it shows two cd rom drives and both have been assigned letters. I do have a cd in the drive yet, both drives say no media is present.

    Anybody have any thoughts of what I should do next? Thanks for your time.
     
    doman26, Sep 30, 2014
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Does it shown in the bios as a boot option?
     
    Meaker@Sager, Sep 30, 2014
    #2
  3. hmscott

    hmscott Notebook Nobel Laureate

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    hmscott, Sep 30, 2014
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  4. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Do you have any optical drive emulators like Daemon tools? That could be the second one.
     
    Support.3@XOTIC PC, Sep 30, 2014
    #4