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    my new G53SW-XN1's battery doesn't work any more

    Discussion in 'ASUS Gaming Notebook Forum' started by kouabc, Dec 18, 2011.

  1. kouabc

    kouabc Notebook Enthusiast

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    I got this laptop about two months ago. I usually use it with plug-in, and also with battery in it. Last week when I was using it without plug-in, it suddenly shut down. From then on, without plug-in, my laptop can no longer start up. With plug-in, my laptop can work, can detect the battery, and always report the battery is fully charged. I don't know if I can do something or I need to send it back. Thanks for any suggestions.
     
    kouabc, Dec 18, 2011
    #1
  2. ~~Tito~~

    ~~Tito~~ Notebook Consultant

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    Call up warranty.
     
    ~~Tito~~, Dec 18, 2011
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  3. Chastity

    Chastity Company Representative

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    You have a 1yr warranty on that battery, so I would suggest you RMA it.

    You can call (888) 678–3688 to set one up, or take it to a local ASP if one is available.

    Or you can PM me your personal info, model type, and serial number, and I can get your RMA set up.

    Your case # is 1586981 .
     
    Chastity, Dec 21, 2011
    #3