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    usbccgp.sys troubles

    Discussion in 'ASUS Gaming Notebook Forum' started by sglinert, Jan 22, 2011.

  1. sglinert

    sglinert Newbie

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    There doesn't seem to be any forum for general problems, so I am posting this here and hope someone can help.

    I received a brand-new Asus G53JW yesterday. I opened it up, turned it on, and ten minutes later,. god a BSOD. I hadn't done anything but poke around the system a bit. The machine continued to BSOD every ten minutes. The error I get is Power State Failure. Tech service told me to recover the machine to it's base state, which seemed stupid, considering it WAS in it's base state. I did that anyway with no joy.

    Long story short. I analyzed the minidumps from the crash, which are completely consistent, and point right at usbccgp.sys. I went into the Device Manager and have traced the problem to one of the USB hubs.

    I am at a loss to fix the problem and will send it back for a refund on Monday if I can't get a resolution before then.

    A brand-new machine shouldn't be doing this, and it doesn't bode well for what problems might happen down the road.

    Does anyone have any ideas?

    Thanks in advance!
     
    sglinert, Jan 22, 2011
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  2. Chastity

    Chastity Company Representative

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    Update your Intel Chipset drivers
     
    Chastity, Jan 23, 2011
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  3. sglinert

    sglinert Newbie

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    I did that. No joy. I also updated the audio drivers.

    The problem doesn't occur in Safe mode, nor if the unit sits at the login screen, so that rules out a hardware problem.

    I have disabled all non-microsoft start-up services and drivers in msconfig, and I still have the problem.

    Added later: I disabled the touchpad, and that stopped that particlular BSOD. But when I try to run the Recovery disk app, I get an IRQL not less or equal blue screen error.

    A lemon going back tomorrow.
     
    sglinert, Jan 23, 2011
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