[Help] N61JQ problem

Update: Crashes was caused by faulty ram. The engineer said its normal for Asus N61JQ to run at 85 degree when playing games.....
Not playing game with this notebook much anymore , school's starting.
Just to inform you, N61jq has new Bios. Please go and update, dont ask where because mine was updated by the engineer.



2/2/2010
I brought this laptop at ~Jan 20th 2010.
Everything is great so far. Except for the temperature the core is having.
Core temperature reaches 80+ degree celsius when playing COD6 MW2, COD4,L4D2 etc.
After around 30 day of usage, i started crashing. While i'm playing L4D2(after 30mins++), the screen freezes , nothing work. Not even ctrl+alt+del. And there is a "zzzzzzz" sound(speaker) game freeze causes that i guess . Something you hear from the speaker when wire is not properly connected?
It crashed 2 times already

1) Is 80 degree celsius alright? If no , what should i do?
**55-60degree when not using/ not gaming.**
2) how to fix the crash? i think its a crash.

I dont actually know what causes crashes? Maybe the temperature? Help please

3/2/2010
Update:
My laptop is placed on table. So nothing is blocking air vent etc.

When i alt tab to desktop from L4D2,games. The temperature will drop to around 75?. Maybe graphic is the one creating heat.

Laptop is warm. Not hot. Wont feel unease when hand touches any part of the laptop except from the exit. So meaning Inside is hot but i cant feel it outside. Temperature would drop by 3-4 degree inside air con room, at the same time the air produced by the laptop is warm.

When playing games such as L4D2. The air produced can burn your hand if you place it at the exit for a few mins but you cant feel the burn on the case(everywhere, bottom , top except exit) of the laptop.

Didn't have any crashes today.

Laptop Specifications on Invoice
Asus N61Jq28i7H64D7PM NOTEBOOK
Intel quad core 17-720qm(1.6ghz)
16.0 HD LED panel
4GB DDR3 ran, 640GB HDD -------------I can use only 2.93gb of ram. Dont know why.
ATI radeon HD5730 W/1GB
DVD supermulti double layer drive
Ethernet lan,wireless lan
Build in web camera, bluetooth.
window 7 premium
Free carrying bag, mouse
2 year carry in warranty to asus royal club
#01-17 The adelphi centre tel:67203835

Below are some pictures.I think it should be useful. Does other Asus N61JQ user face this problem too?

 

Contact ASUS (support.asus.com). That's why you have a warranty.

 

Is the temperature alright?

 

80 degree Celsius ??????
OMG, It will boil water if you continue few hours more

Obviously, its not at all a normal temperature we can expect from a laptop.

 

The base of the laptop is not hot. You cant feel it but softwares are telling me that they are at 80+ degree celsius. Its at ~58 for normal surfing of web
What is the acceptable temperature when gaming?

 

80 degrees when under load for a core i7 is alright. max temp for a core i7 is 100 so it is well within range. but the freezing, crashing and zzz sound i dont know. you should contact asus.

 

100 is peak, when cpu reaches it it automatically shuts down, contact asus support, 80°C is too much for cpu

 

hopefully with the IC Diamond added and the Cooler Master laptop cooler....my temps will be good 2 go.

 

better thermal paste will help, but it will not solve the problem, i was gonna buy this laptop today, i'm now glad last one shop had was sold this morning. we really need more info about this...

 

People have reported no problems with overheating....this seems 2 be the first case.

 

actually, if you check temperatures that have been posted in other threads, you'll notice that they also report idle temperature of 50-60°C, and after running 3dmark 73°C. i hoped 73 was peak, but now this owner reports 80 and crashes...

 

The guy with the laptop crashing may have something else causing the problem....poor venting location....could be a number of things. I would think Asus would test products under full load with the laptop design 2 check temps.

 

Not really. Water doesn't boil till around 100 Celsius. 80 Degrees gaming is high, but possible.

Why does everyone seem to think he is referring to the CPU? All I see is mention of core temps, which could also apply to GPU?

If it's CPU temps, it's definitely on the high side, but still acceptable range.

Is the zzzz sound like a soft hissing sound? If so, check if your adapter is the culprit. A hissing sound can occur when the adapter is being overworked, or faulty.

What temp monitoring software are you using? It would also be good to check temps with another software just to see if it matches up.

 

We think it is CPU becuase no one has posted anything about getting reading on the GPU yet....Checking with another temp program sounds like a good idea.

 

Ah, I see. Thanks. That certainly makes sense.

 

We don't know where he is running the comp, which could affect heat, or anything like that. We need more info before jumping the gun and freaking.

 

i took a look at that video clip of n61jq, seems to me laptop is missing a good air intake opening
http://notebook-cooling.com/wp-content/uploads/2009/06/fanlocate1.jpg
i would expect to see that circular opening beneath the fan... i was quite surprised when i didnt see it

edit: it seems air intake vents are placed on bottom front side of the laptop and fun is pushing hot air out on the left side of the laptop, but if that was the case, i'd expect to see vents on inner side of the laptops cooler, and those are not present. i doubth its taking air trough keyboard openings...
if it is front-intake, left-exit, then zalman nc1500 or nc2000 should cool it pretty good

 

Isn't the intake on the left side of the laptop?

 

Thats the only fan on the bottom? Sucking air up correct?

 

This was taken from newegg a review on the laptop. He has one with 320gb HD.


Pros: Nice DDR3 / i7 / 5730
Runs CoD MWF2 perfectly
Doesn't run too warm
keyboard has a number pad
USB3.0 , SATA port on the side, enough USB 2.0s
Cons: HDD is a little small, not a big deal
touch pad isn't that fantastic ( but it could just be my fingers )
Speakers are a little tinny
Other Thoughts: With a cooling pad I have had it turned on all day and it's still cold to the touch, even after a couple hours of gaming

The i7 power boost works really well, the turbo boost monitor shows you when it adjusts the ghz.

For $1000, it's a beast of a machine. Has run everything i've thrown at it well.

 

That is not even the correct laptop bottom bro.

here is a link 2 the actual pic.
http://www.newegg.com/Product/Image...20GB HDD ATI Mobility Radeon HD 5730 NoteBook

 

that picture was an example of how vent on the bottom should look like in a good cooling solution as laptop from that picture stays pretty cool. as you can see, n61jq is obviously missing it.

 

Aye ok...I purchased a Cooler Master NotePal X2.... http://www.newegg.com/Product/Produ...27&cm_re=Cooler_master-_-34-997-727-_-Product


Hopefully this should work. well.

 

Updated....
Check page 1

 

Are you still hearing the "zzzzzzz" sound, if so where is it coming from. I'd be the most concerned with the sound you said you heard. What is the ambient room temp. where the laptop is located?

My advise, if you're still hearing the sound your best bet is to contact ASUS and have them fix it.

 

NONONO! The sound is not created by my laptop. Its by the SPEAKER! LOL! Its like when something crash, it freezes. So the so called background music of the game is stuck too creating a "zzzzzz" constant stuck sound.
You get what i mean?

I live in Singapore. 32°C room temperature? Laptop located in living room on a table.

 

Ok, so then that leaves the crashing as a problem. Did windows popup any message letting you know the reason for the crash. You may need to look in the event viewer.

The event viewer is going to be under the control panel > administrative tools. I can't help you navigate to that at the moment (my windows 7 machine died and I'm waiting for my N71JQ-A1 to arrive). Once you open the event viewer find the system link in the tree. Copy and paste (or screenshot) any "Error" messages that showed up around the time of the crash.

 

Ermm nothing specific. I force shut down after it crash. so leaving a sudden shut down error in event viewer.

The thing i'm worried about is the temperature. It affects everything. I dont know what i can do. Waiting for Asus support reply.

 

Word of warning, Asus Singapore support is supposed to be less than helpful.

Good luck with them.

 

Is this temperature normal? What should i do? Change a laptop?

 

It's definitely on the high side, but still within safe parameters. 70s to 80s is fairly normal after intensive use with the i7 CPUs.

The zzz sound might very well be just the game hanging and the sound drivers being unable to operate properly as a result.

The air output is supposed to be warm, since it is conveying heat away from your laptop.

Run the Intel Burn test for about 10-15 minutes and see if it is able to complete it without shutting down, and make sure you monitor the temps as well.

http://downloads.guru3d.com/IntelBurnTest-v2.3-download-2047.html

 

I see conflicting stories about the whether that is a normal temp or not. My gut is that anything under 85C should be fine.

The event view screenshot seems to indicate that it might be a power issue (stating the obvious).

You might want to ping allyw123 and see if he has similar temps.

 

Power issue as he had to forcibly shut down the machine, no?

 

My heart beat damn quickly when i run those kind of test because i'm afraid that it would spoil or melt my cpu =_=

i will give it a shot. thanks

Adamal, i force shut down my laptop because thats the only way to restart it.So i dont think its power issue. sorry for not being specific

 

Your CPU is designed to shut down to protect itself in cases of potential damage, so don't worry about it. Unless there's a huge sudden spike in temps/power, your CPU is fairly safe.

 

What is the temperature in the room that the laptop is in. The ambient room temp could tell a lot about why your temps are so high.

 

High 20s to low 30s C.

 

Laptop crashed again playing GTA IV
Most probably caused by over heating.
I was playing GTA IV for 2nd hour. Temp at around 80++ degree celcius.
So now i think i can confirm its caused by heat. What should i do? refund ?
And is it caused by GPU? I suspect its graphic or something?

 

I'm beginning to think it's GPU, rather than CPU, considering that it ran Intel Burn Test for 15 minutes without overheating and went up to 80s as well.

How long does it take before it usually shuts down? If it's 1/2 hour or so, run Burn Test for that amount of time or longer and see if it happens as well.

 

Burn test will not cause crashes. I'm not a expert but from what i know. Cpu over heat = power off(sudden shut down)
GPU(which i only know is some kind of graphic) = something happen = crash. hang.

So CPU cant be the problem. It should be graphic. because when i play games my cpu usage didnt go more then 50%... hmm is gpu and cpu placed together. Are they close to the motherboard?

 

Since your the only one with this problem, it sounds like it could be a defective GPU. If only we could see GPU temps...

 

Yea, I mentioned that because your original post said CPU again.

Wasn't there a 5650 showing temps? Anyone know what program it was?

 

Man I would just take that thing back and swap it for another one and be done with it. Why waste all your time troubleshooting this crap when you have a warranty??? PLUS have to worry about all this happening AGAIN on the same unit?? Also, I know you are in another country but with that weird SN is there anyway this could be grey market version??? Just a thought.

Sorry not SN but Model #

 

have the same pc and the same problem...crash and noise.. but it happened also while i wasn't gaming...

 

I had mine do a lot of lockups when I first got it. I don't know if that is what you meant by crash. After installing the Intel Matrix Storage Manager and re-installing the chipset INF. After that no issues whatsoever. I didn't have any kind of noise though. Of course my sound card wasn't generating any sounds when it occurred.

Try installing those drivers from support.asus.com

 

From ur invoice I presumed u r from Singapore, then if u buy notebooks from Asus before u would understand that there's only one real problem that plagues Asus, HEAT ISSUES.

By now you should know that Asus provides notebook with one of the best performances in terms of gaming and graphics, but they dun seem to be interested in correcting their heat issues. I had an Asus A8JR bought from IT show 07' March and it happens just like you lappy.

Performance for the 1st 10th mths was excellent, playing any game effortlessly. However, gradually I realised(as what u realised) that my lappy's ability decreases from eg multi-tasking (4 windows of 2d games) + videoplay + msn + browser to 2 windows of 2d games + browser to finally
one window of 2d game + browser and tuning down brightness to 50%.
Anything more will result in the lappy go for a sudden shutdown due to overheating.

Sent lappy to 3 servicing be4 they change all hardware. This lappy last for 8 more mths be4 same problem arises and by then I am out of warranty.
U should go and see the Asus brochure of this Mar 2010 IT Show it claimed to have its lappy tested and proven excellent for selected 6 issues eg dropping lappy.
However, they will not gonna comment of their apparent HEAT ISSUE whether it has been given a priority.

So unless Asus improves on its HEAT ISSUES, gamers should try to abstain from it unless you are planning to have a mean machine of extremely short life span.

 

I've been gaming happily on my N61jq for about 3 weeks now and I haven't had any sort of overheating problem, even in marathon gaming sessions (3 hours and up). My guess would be some defect in your machine in particular. Here's a (sidebar) gadget to help you check temps of your GPU
http://blog.orbmu2k.de/sidebar-gadgets/ati-overdrive-sidebar-gadget

 

Do not buy ASUS N61JQ!!!
I bought and saw 4 blue screens in one hour!!
I bought it from EKSEN COMPUTER from Kadıkoy, Turkey (
I wanted to give it back after one day, but they didn't change the product (

http://forum.notebookreview.com/showthread.php?t=456186
http://forum.donanimhaber.com/m_37510389/tm.htm

 

one of my N61JQ-A1 died due to overheating, it started with several BSOD after intel burn test, then when boot up, fan started screaming, nothing shows up on screen. GPU seems dead.

 

actually 80 is quite normal under heavy load for this system...