2 ASUS - 3 years - 6 repairs

ASUS ate my dreams.

www.whyasus.web.officelive.com

 

You came accross a lemon. That's it. It is possible with every company...

I used ASUS Z70V between Aug. 2005 and Aug. 2008 and it was perfect. I have sold it for $600 cash and bought the one in my sig. It has been 1,5 years with this and it is going perfect too!


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that was my assumption too - but after the 3rd repair - and then a replacement with a completely different model that failed two days later my understanding of ASUS changed dramatically. Either they don't care or can't resolve issues with their hardware.

 

I think the ASUS brand is not bad in general. I think you had really bad luck there.

I also had one time this same thing happen to me. It was with my first ASUS notebook i.e. F3JP.
In 1.5 years I had three repairs on it. It had hard disk failure, power supply failure, and mainboard replacement due to total death.

My second ASUS notebook was wonderful. Never had any problems in two years.
I just recently bought my third notebook from ASUS. So far loving it.

 

what convinced you to get another asus? fyi... after my 5th repair (same pc) - i gave up then they called and said they wanted to replace it with a different model. that turned the experience around for me ... then the replacement failed 2 days after i received it. and now their service guys are no where to be found... http://whyasus.web.officelive.com/Timeline.aspx

 

As far as hardware failure is concerned, it can happen with any laptop from any manufacturer. Statistically speaking, your personal experience in that regard has very little meaning compared to the survey that suggests ASUS has the lowest failure rates.

Warranty matters, though, and ASUS has one of the best.

Customer service you can reasonably judge from personal experience, though; just don't have your expectations set too high.

 

....small q...Did you try charging it at a different place?
Sounds like faulty wiring in your house frankly....G50's don't drop dead, neither do tablets like that....in fact an Asus rep once told me that the G50Vt has the least failure rate of any laptop they have ever made...G1 has the worst (Nvidia defect) with some eeePC's in the middle(heat/build quality{How nice of an computer can you make for $200?}).

 

this can be explained by you having horrible luck

 

Well for me bad experience with one model was not enough to turn me away from buying ASUS again.
Although the notebook needed three repairs, but the ASUS was super fast here in Germany.
Each time I got my notebook back within 8 days.
I was amazed with the service they provided.

I also found out later that F3JP was one particular model that lot of other people had also problems with.

Furthermore, I like their support especially here in Germany.
We have here also a special website ( www.asustreiber.de) run by a person who work for ASUS and he is super when it comes to getting solutions to problems.
For example when I installed Win7 on M50Vm, this website was the only place where I got drivers for my machine months before ASUS released them officially.

As far as I know, in the last years the ASUS quality has improved a lot.
Actually, if you look at some statistics you will see that ASUS is among the companies which has the highest reliability.

 

You're doing something wrong. How do you blow up every single Asus laptop/tablet? After 4-5 of them, I think coincidence of Asus manufacturing messing up stops.
- Is your power source blowing up your laptops? It's very weird. Are you purposely shocking them for weird reasons? Are you yanking the power plug off the laptop? It's really bizarre.
- I would type the same thing regardless of what brand of laptop it is. Dell, HP, whatever, very weird.
- With this many problems, and all of them being the same power loss, I do not believe Asus is to blame, but you and your power source or maybe abuse.
- Maybe you do have the world's worst luck when it comes to Asus.

 

lets keep this civil. same machine - 5 repairs. sent a different machine - but same problem. 10 other PCs in my place - and 15 other IP enabled devices. not a power problem.... and customer service was unresponsive.

take that for what it's worth ... your results may vary

 

For the record this has never happened to any one.....but you.

 

you're referring to a survey only of vendors from ASUS' home market. That's not global - or the US market.

ASUSTeK Computer
Inc. (ASUS) has been voted number one in “high-quality services and products, as well as innovation in responding to customers' needs”* among Taiwanese Corporations by 2,622 executives and professionals who participated in The Wall Street Journal (WSJ) Asia 200 survey. It also placed second in the most-admired Taiwanese company ranking for the second year running.

 

you can substantiate that?

 

oops. you might want to look at the earlier post by the member who has similar issues...

 

I think he could be refering to this survey done by SquareTrade.

http://gizmodo.com/5406415/laptop-reliability-study-asus-and-toshiba-come-out-on-top

 

Looking around the web... here's someone - a bit more articulate than me - that had the same experience.

http://www.ephman.com/article/official-asus-notebook-computer-review

Also looked for research that evaluated customer service specifically... and there's nothing comprehensive for the US market.

http://www.infoworld.com/d/adventures-in-it/how-does-your-pc-manufacturer-rate-842

 

Explain "Won't turn on and won't charge"
The review you posted right above was an Faulty Nvidia Video card,not asus's fault,the 3 day fedex service is expedited vs other maunufaturer's,and you were called back you know?
Also that Article is a load of trash,while apple's service is great, HP techs could not tell a monitor from an motherboard...They also rate Dell as last,dell is known to have the second best,as is toshiba!

 

Dunno but if Asus was bad you would have threads like the Dell XP1645 throttling, all over the web. My reason I'm looking at the Asus now!
I almost bought that. Sure glad I researched first.

 

Thats called the G51Jx.
...I see an ASUS N61JQ-X1 in your future...

 

The answer to your question 'wont boot and wont charge' was central to the issues with ASUS. And what they couldn't answer... Through 2 montherboard changes and various other repairs both machines would repeatedly fail to boot - and in some cases would appear not to charge. I'd like to know myself...

regarding the review - that guy's experiences were exactly the same as mine with customer service...

 

hmm....You say by 'wont boot' do you mean that it will not turn on at all?
That's called won't "POST" and when you returned the laptop...did you return the charger?
You have that G50 on hand right?
Plug it in and see if the orange charge logo lights up on the black part under the trackpad.

 

thanks! just checked... green light on the AC adaptor... but nothing on the G50, and unresponsive. On the prior returns ASUS had all of the accessories

 

update - ASUS is planning to send 2 replacement batteries... though that does not seem relevant to resolving the issue. more to come...

 

It may be the issue....but...it sounds like the charger is dead....Do you still have that tablet on hand?
It should have an "I'm charging" light also..
BTW...do you live in europe or the us?

 

the green power light on the power supply/brick is on - but the G50 is unresponsive. That was one of primary recurring symptoms in the history of the tablet (R1F) failures too.

I dont have the R1F - was sent in 6 weeks ago in trade for the G50

 

update... its wednesday - 5 days after batteries were to be shipped. nothing arrived from ASUS and no response from customer service.

 

So you are saying those are crap? I wasn't looking at those so probally why I never hear of it. I was looking at the G72 but am going to wait how everyone likes the G73 a few mo from now. But you still don't hear much bad stuff on Asus compared to alot of other laptops.

 

The N61 was what you were looking for in the Dell XPS,look at the model specs...,the G51j had the throttleing issues.

 

us lemon law says 3 repairs for the same issue and you get a refund. i think you are taking things a bit personally. Unfortunately you did not find someone who gave you good advice. Asus certainly did not. I feel sorry for your misfortune. Had i been the manufacturer and you had 5 hard failures with my product i would have gave you a refund. if you dont mine me asking what exactly went wrong all the 5 times?

 

I am surprised you found a rep there that would know or care to find that out. he is absolutely right. it was a solid model which is why the g51 is still here and few things changed in it other then the mainboard. when it works it works

 

whyasus
after reading your timeline
i would bet every penny i earned in my life that your 6 issues are not caused by asus or their product. someone above mentioned you may have an issue with the wiring in your house. The probability of you having this bozzare issues not once but 6 times on 2 totally separate notebooks is 0. The probability of it happening due to an anomaly with the power supplied to the notebook goes up. I would like to see the mainboard that failed. I strongly believe that the resistor near the ac jack is fried physically. I think you are blaming asus here and they are not at fault.

 

Thanks for the info

 

thanks for the idea - but i've explored this already with ASUS several times. They admitted they had motherboard issues - after the first 2 RMAs. Also I've got 10+ other PC's in the house and 10+ other IP enabled devices. No other issues anywhere. Any other ideas?

 

on the lemon law - that may have been one of the reasons ASUS was willing to swap for the G50... but that (after 2 days) failed too. That's the model i'm currently working with ASUS on to get running.

 

look i am sorry but i have to say that the probability of you having an r1 and g50 with the same issue is 0. I would love to side with you. If you told me the g50 had any other issue i would. this is not an issue that would have repeated it self in the g50. I dont have an idea as to why. i only can tell you why not. Frankly i am shocked they just didnt refund you on the 3rd rma for the same issue. i would have

 

long time ago i had a customer with z71 who had his hdd die 3 times in a row within 1 week of receipt. On the third time i refunded him. I dont know if he was breaking them on purpose or his house had an evil harddrive eater, but the notebook was later resold as a refurb and never came back. Your situation reminded me of that one.

 

Update - ASUS decided not to send the batteries - but are now issuing an RMA. Ship the G50 back and will be sent a replacement

 

Just thought I'd mention there have been other surveys such as this one (not that SquareTrade is the ideal source of information).

 

I had a W2J, which went back to asus 3 times. On the second time they took it back, when they put it back together again the engineer put a screw through the wireless antenna. Then the motherboard went!! I was offered a G2S about 13 months ago. Everything was fine for about 8 months. Then the screen inverter went, then the hard drive, then the dvd writer and now finally the 8600 in there is failing!! Because it was a replacement the warranty length is the same as the original. So in 3 years I have had 3 motherboards, 2 laptops and shoddy service from ASUS Europe. In the first 2 years of me owning one it spent 6 months being repaired.

Now - their desktop stuff is good, but the build quality of the notebooks and their customer service for them is missing something.

If you take a look on here at the amount of faulty laptops going back to Asus, especially in europe and uk then you really can't say that we got the bad lemon in the batch!!

 

My Asus laptop from 2002 still works fine. I guess I just got lucky. My Asus laptop from 2006 works fine too.. more luck for me.

I don't think Asus is any worse than other manufacturers. In my experience I have found them to be much better than other notebook brands. Obviously not everyone will have the same experience but overall Asus seems to have a pretty good reputation.

It's a shame the original poster has had so many issues. I guess if that was my experience, I'd try another brand next time round.

 

my two brand new N61JQ-A1:
first one:
GPU idle 59C, CPU idle 55C, max 86C
second one:
GPU idle 65C, CPU idle 52C, max 90C