23 Days old Asus laptop Hinge broken!

My Asus K555L hinge is broken after 23 days . Since I bought it (October 16, 2015), I hear this soft cracking sound whenever I open it. Never brought it to school because I was busy doing my thesis at home, so the laptop is at the same place since and I never Dropped it. following day that the hinge officially cracked I took it back to the store where I bought it and the tech that assisted me said that it would be 14 to 30 days before it will be shipped to the authorized service center.

So I decided to bring it directly to the service center myself which is really far from where I live (traffic is awful here BTW). the tech that first assisted me said that it will take days to know if the warranty will cover this because they will take pictures and send it to the main office then after that it will take 2-3 weeks for repair then I was moved to the woman that I think is in charge for filing and said that the warranty will most likely be voided because it is Physical Damage and that maybe I used excessive force to it and that it will be a waste of time to file for consideration for the warranty.

I have used and owned different brands of laptops (dell, hp, acer) and it was the first time that I encountered a physical problem and I know how to use a laptop with care because i have important files in them, aside from my external back up drives. and I cant close it or open it even more because it is stuck to where the hinge is broken so there is no way that I have used excessive force to it (i even made something to secure it so that it would not move an inch when i delivered it to them). I only bought a new one because my old laptop is an i3 and some softwares cant run smoothly and faster because its on the average specs. I really need a faster one because on the first week of December is my final thesis defense so I cant WASTE time right now. so I decided to accept the void and pay for the repairs but i pulled it out from them and use it while i will be notified to the progress like parts being delivered to them I don't know if it is the wrong move or not, like risks of further damage.

I think its manufacturing fault and that it should be covered under warranty is it not?

*UPDATE* Hinge broken AGAIN after 5 days
I went back to their office after the School term on December 12, 2015. With no warranty I paid for the back cover and two bezels and labor BECAUSE of "physical damage". It was returned to me repaired on February 13 2016. and TODAY December 17 2016 I'm in the same situation. AGAIN the hinge is broken! although there is no obvious separation of parts like the last time (I'm scared to close it because it might get worse). there is only a SMALL GAP between the hinge and the body, just like the first time I encountered the problem on October 16 2015. because in the first place It only worsen when the tech guy inspected my laptop, looking through the gap opening and closing without being able to put it back again and they charged me for that. I called them earlier they said that the parts have 90 days warranty and that I should bring it back to them tomorrow but I know how long the process will take. and I need the laptop for school. Again! same situation, I will wait for the school term to end (its within 90 days so the warranty will still cover it). I think the time wasted + the hassle + the gas money + the EFFORT is worth more than the price of the laptop itself. I was thinking of using it as a desktop computer ha...ha..

 

Sounds like a lovely lady. Just hanging around all day and waiting for that one chance to put someone on the defensive, for one time in their entire life. ..Even if they suspect it wasn't covered by the warranty, they could still do the repair or replacement, send a request, and bill you later if somehow it is isn't covered.

 

Return it.

 

Wow, same situation here. I have the same laptop and bought it around October 9, 2015. The hinge broke this day, November 23, 2015. I found this forum while looking for solutions and also found out that I'm not the only one.

Was planning to bring it to where I bought it for repairs My mom is going to kill me.

 

I agree, its the same situation here. My asus k455L hinge is broken after 15 days only. I bought it October 31, 2015 and brought it to an asus service center. The same alibi as you mentioned was relayed to me by the tech personnel. I have 2 Asus laptop and they work well this is my 3rd asus laptop use by my daughter as my birthday gift on her debut last Nov.5. I think its a manufacturing defect. Until now I never received any updates on the status of my asus K555L hinge problem.

 

Hello, I have same problem. Even I was told it was due to physical tampering/rough handling which I have never done so. They charged me 2000 INR for repair. Now Im in US, Its been only 2mnths and I have same problem again. Is there any permanent solution for this? What did u do ? Kindly help

 

plastic laptops always do this. The inside plastic frame is too weak for the hinges.
The outside aluminum is just for show.

The hinge isn't broken. The case is.

The only solution is a very ugly one.... drilling screws through the lid.