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    A55A and USB issues

    Discussion in 'Asus' started by LTParis, Dec 5, 2012.

  1. LTParis

    LTParis Newbie

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    Just bought a new A55A laptop for my wife, got it in, and was running updates. I am running into a major issue where both the USB2 (x2) and USB3 drivers are not installing properly.

    I must have run through 4 different versions, all with the same results. I've tried BIOS updates. Tried numerous deletes and reinstalls. All the same result.

    Anyone with any remedies?
     
    LTParis, Dec 5, 2012
    #1
  2. Prostar Computer

    Prostar Computer Company Representative

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    Did you try applying the latest chipset update? And did the ports show up in device manager both before and after the updates (whether they displayed an exclamation point or not)?
     
    Prostar Computer, Dec 6, 2012
    #2
  3. LTParis

    LTParis Newbie

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    I got it working late last night, but what an ordeal:

    Flashed BIOS to latest release
    Uninstall drivers from Device Manager
    Uninstall Intel installer package
    Uninstall ASUS Live Update
    Install latest Intel drivers: http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21129
    Install ASUS USB Charger Plus update: ASUSTeK Computer Inc. -Support- Drivers and Download USB Charger
     
    LTParis, Dec 6, 2012
    #3
  4. gergev

    gergev Notebook Enthusiast

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    Does your A55A have Win 7?

    The Intel link you provided does not include Win 8.
    This page

    Intel® USB 3.0 eXtensible Host Controller Driver — Not Compatible reported when upgrading from Microsoft Windows 7* to Windows 8*

    states that
    "Windows 8 has native in-box USB 3.0 driver. Intel is not releasing a specific USB 3.0 eXtensible Host Controller driver for Windows 8"

    I just bought a K55A with Win 7, replaced the drive in it, performed a clean install of Win 7 ultimate and updated the drivers with no problem.
    I purchased the Windows 8 upgrade, and installed it on another partition for dual boot.

    I've resolved all the Win 8 driver conflicts except one.
    When I plug in a WD 3tb usb 3.0 external drive, into the front left USB 3.0 port, device manager returns the error/conflict

    " WD SES Device USB Device "

    After the clean Windows 8 pro install, I installed the following drivers from the Asus site:

    Audio Realtek Win7 64 Z6016685
    Touchpad Elantech Win7 64 Z105100
    KBFilter Win8 64 Z1005
    Cardreader Realtek Win8 64 Z62840027024
    Virtual Camera Win8 64 Z1026
    IRST Intel Win8 64 Z11501207
    Chipset Intel Win8 64 Z9301021
    MEI Intel 15M Win8 64 Z8101252
    WirelessRadioControl Win8 64 Z1001 (got rid of unknown atk4001 device)
    USBChargePlus Win8 32 64 Z208

    I can access the WD external drive, but the device mgr error remains.
     
    gergev, Dec 10, 2012
    #4
  5. LTParis

    LTParis Newbie

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    My instance was Windows 7 64-bit.
     
    LTParis, Dec 10, 2012
    #5
  6. gergev

    gergev Notebook Enthusiast

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    gergev, Dec 11, 2012
    #6