A8JA plastic problem

Hi all,

I've encountered an incredible problem with my Asus A8JA.
I bought it in August 2006 and I had to RMA it because of keyboard flexing and screen "curling" up at the front edges when closed.
When I got it back it seemed everything OK, and there was a mention on the feedback form that they tightened the screen screws to avoid this curling up.

And now it's been about a week and a half or two weeks that I am noticing that the plastic is going apart at the hinges.
I looked at it and here is what I've seen :



So I am assuming that the repair guys just tightened too much those screws which must have chipped the plastic and now they just broke and don't hold the two parts together anymore.

I really hope that Asus support will take care of it and won't try to accuse me of bad treatment of the notebook.

And the other thing is that I must use it every day (I am a student), so I don't even know how I am going to do without it for the time it will be on RMA.

 

Don't worry - I had the exact same problem, and they fixed it for me.

Regarding the keyboard flex, I have massive flex on the left side of my keyboard. Is that what you had?

 

Ok, its good to know that they'll take care of it. On the other hand its a pity that the quality of the plastic is sooo cheap on this notebook, which is otherwise a great machine.
Yes, that's exactly there where I had the flex and they could fix that back in August.
Thanks for your reply.

 

mine did the exact same thing, plastic on the back casing got all cracked too ( immediately behind that screw on both sides ), asus fixed both problems up for me.

Also lost my backlight inverted, they fixed that too,.It's a pain to mail the laptop away but at least they fixed it and had quick turn around time

Adam.

 

things trade off, A8j series usually have great price/performance, and Asus has to cut down on other things

 

too bad they didn't tell me that before I bought it

 

Just send it back, I had that. Twice already, actually for my a8jm Its in repairs as we speak.

 

I think it is a matter of time before ASUS cuts down on quality across their budget line notebooks (A8 series and others)

 

cuts it more? yikes actually mine isn't terrible.. i had one of the first A8Jms out of milestone, it works great, i'm just not thrilled with the hinges.. i was blown away with a W3 series i looked at.. and hoped the build quality carried over to the A8, I was hoping for something better than the rest, but reality is the A8 is the same as the rest, with some more horsepower under the hood.

good buy for a home user, not quite durable enough for business travel with ( the V series is out not probably better for business travel ).