ASUS BSOD problem

I recent bought an ASUS a7sv for aprox 1400USD, I recieved the machine in the mail and began to use it, and after about 3 days of usage I got a BSOD, I called ASUS and they were really cool about returning it as a DOA notebook and sent me the same model with an upgraded hardrive and cpu, which made me a very happy man. However, when I turned this one on after about a combined total of 6-7 hours of my computer's life, it BSOD's AGAIN, and I proceeded to throw my coffee mug across my office.


now heres my disposition:

I am an avid gamer, I play lots of FPS specfically battlefield 2142 and other MMO franchises. In the first few minutes of owning my dream machine, I installed BF, Xfire, and Ventrillo, I had no problems with the other machine when I installed them. What i am massively confused about is why my second machine also has the SAME EXACT problem as the first one. I called ASUS and they told me that it was my auto-matic windows update driver downloads that was conflicting with their hardware, thus causing it to malfunction. Which I instantly concluded as sniveling BS. because if windows caused ASUS hardware to malfunction than they wouldn't use windows as their primary OS.

My question is this:

A.if I dump Vista off my computer, and install XP, is it a possibility that I will have the same problem?

B.or am I better to reduce risk by calling them again, and wading through hours of holding to speak with theses people and have them give me a new one?

I appreciate any help

 

That's easy (for me to say) but I'd make sure Asus gave you notebooks until THEY got it right...not you.

 

Some questions first:

a) Does the computer stop working after it BSODs? Otherwise, did you sent it in after the first BSOD? (that would be a bit rushed I think but anyway)

b) What does the BSOD say? What is the stop error code? Does it mention any driver file?

c) Try a memory test just to be on the safe side. Use memtest86+. Leave it to run overnight.

d) What are the temperatures of CPU and GPU during gaming?

 

I just find it hard to believe that Asus would send this person a new notebook without doing some Q & A themselves.

Unless this person has done something to alter the notebooks operation in the "6 or 7" hours of operation it does not matter why it's messing up. If it's overheating that's Asus's problem. If it's bad memory that's Asus's fault. If it's , as we have been hearing lately , problems with Asus's security software that's for Asus to deal with NOT the customer.

This notebook is hours old not even days. It up to Asus to get it right & not some forum trouble shooting even in good faith. This guy starts messing with the OS , hardware , etc that takes the problem off of Asus & maybe jeopardizes his warranty.

 

Yes, I agree. If the problem is with the hardware or the stock software, it's ASUS problem. However.

If the problem might have a (not overly complex) DYI solution, why not try to solve it without going through the pains of requesting a new notebook? Especially given the fact that a SECOND notebook has the same problem. I find it very possible or even likely that a THIRD one will suffer from it, as well.

With every notebook problem (actually, with every problem that one encounters in life), it pays off to sit a bit and think about the solution that requires minimum effort and trouble. For notebook problems, that solution usually does not involve sending the notebook to the manufacturer for a replacement at the first sign of trouble.

 

I just want to make sure this person does not do something to mess him up with Asus.

I agree that the same thing happening with a new notebook is a problem for consideration but , if you can believe everything he/she said at start , then I doubt it can be fixed via this forum's try this or that.

Having said that , & making sure the person does nothing that cannot be quickly reversed , then by all means go for it.

edit...maybe one of the first things for the op to do is do a search re this model to see if there are similar cases like his/hers ?

 

No, the OP should not do anything like take the notebook apart or anything. All the tests I suggested are safe (cannot damage hardware, do not void warranty).

But I still do not understand his/her problem. For instance, does the notebook stop working (POSTing) after it BSODs? Or does it BSOD repeatedly? This is why I asked question a)

If the computer doesn't stop working, it's useful to look at what the BSOD says. Maybe it's something as simple as updating the GPU driver, for instance. That's why I asked question b).

And so on