ASUS DOA? SH*T (My excuses)-FINISHED

04/14/2005 -> Buy a brand new V6 8085P
04/20/2005 -> "G" key commits suicide and jumps away from keyboard, after calling ASUS tech dept in SPAIN, I gave back the portable to shop -> distributor -> ASUS. ASUS ppl said that in a MAXIMUM period of 2 weeks they'll return a new unit to me.
05/12/2005 -> Today... still waiting.
My apologies for the topic title, but that's exactly what I'm feeling.

(and excuse my poor english)

· Spice must flow ·

 

any news from the shop? Surely they must have heard something?

ASUS M6800Ne, P-M 715 (Dothan 1.5), 512MB Ram, Toshiba Combo drive, Samsung Spinpoint M 40G HDD with 8M cache, Mobility Radeon 9700

 

geez! that's bad! Couldn't they just have sent you a new keyboard? It's so easy to replace. I have to say though, the way you put it (suicidal jumping g-key) was pretty funny, haha.

Asus M3NP 1.5GHz Centrino (Dothan /w 2mb L2)
1GB PC2700 DDR
100gb 5400rpm 8mb Cache Seagate Hard Drive /w 5 Year Warranty
Intel 2200BG 802.11g Wireless

 

That happened to my ESC key once... but I just popped it back on and it has stayed there since.
I hope it doesn't happen again [|)]

ASUS M6800Ne, P-M 715 (Dothan 1.5), 512MB Ram, Toshiba Combo drive, Samsung Spinpoint M 40G HDD with 8M cache, Mobility Radeon 9700

 

I would definitely chase the shop you bought it from, I know when I sent mine back to get fixed it sat in the shop for more than 2weeks, even though they said they would send it to asus the day I put it in. When it did finally get to ASUS; the notebook was dealt with in 1 day and I had it back the next...
So chase the store... they are probably the week link in all of this.
good luck
a


ASUS M6Ne 15.4" WSXGA 1.7 PM ATI9700 80Gb HDD 1Gb RAM

 

Shop says: There is no similar mode available.
ASUS says: There is no problem of availability of your (sic, dead)model
I say: ASUS gave me a long, long time of joy with their products. Now I've to feel the dark side of ASUS(probably combined with shop darkest side)... I've emailed ASUS telling all the story... and... nothing btm.
2 years warranty door-to-door?... bah! with this pace, the suicided model will be *old* on returning home...

· Spice must flow ·

 

I think it is more of the shop fault than Asus. All companies have problems with production. There will be good one and bad one. It is up to the company to properly inspect each item they sell. especially when it is a BUILT ON ASUS branding.


Laptop: Asus Z71V
* Intel® Pentium® M 750 - 1.86GHz
* 2GB DDR2-533 Corsair
* Hitachi Travelstar 60GB 7200 RPM w/ 8MB Buffer
FAQ Most asked about laptops: http://notebookforums.com/showthread.php?t=61505
Asus Z71V Unofficial Support Thread: http://notebookforums.com/showthread.php?t=72349

 

27 days and counting... lalalalaaaa (I'm happy)
Today: New program in Spanish Asus Tech Dept. to increase the fidelity (and happiness) of buyers. After calling a extra-pay-per-call number (you pay more that a common call), a recorded voice says: "Asus Tech Dept (Spain) is open from monday to... etc etc" and then the call finish!!!!
[:I][:I][:I][:I]

What more can I ask for?
I love this game.
Next time I'll send my visa card number just in the case they need to buy something directly with my wage.

· Spice must flow ·

 

For 1 key you sent a perfectly good to service ?

Thats a big no-no , I had bigger issues with my Toshiba and i didn't part with my notebook , when I had a poped out key with broken clip I simply asked for a replacement by mail .

Even if it cost you 5$ shipping or to pay for the key , its worth it .

Couldn't you just -et alon- with any - ???

 

Still alive!...ehrrrr... I'm alive, but my notebook is still **DEAD**, or almost *is not in my hands yet*
The problem with the model V6 8085P is the RAM. It has (sic, had) the new DDR2-533 memory. And the problem is with the availability of this type of ram.
Following the next diagram "logic-seq" you'll understand.

1) you buy asus notebook with DDR2-533
2) a key of the keyboard (4 days in the real world) commits suicide
3) notebook flies to asus
4) there is no reemplacement for DDR2-533 ram --> there is no reemplacement for your new notebook
5) days pass (today is day nr 35) (35!!! did you noticed?... don't forget...) and ASUS tech dept (sic^2) is not giving me ANY answer... all I receive is "I'll call you in 30 minutes"...

----
Conclusion:
1) Think twice before buy ASUS notebooks. Maybe motherboard bussiness is *sufficient* for them (I'm sorry Justin, I sincerely hope that you'll receive better tech service in the states... won't be difficult )
2) and not less important: Think twice^2 if your model has DDR2-533 ram...
3) After all this mess, I still like that machine... but...



· Spice must flow ·

 

First of all, Asus' notebook business is completely seperate in every country and their US support is certainly different than any other country...... so, yes.. we do have better support here.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

Muaddib

Love your "englesias" [ ]

How is Enrico and his gf (that tennis bimbo) ??

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by lapboy

 

Muaddib

hola mi amigo español querido. no me estoy riendo de usted que tengo

gusto de la manera usted habla inglés. espero que sus problemas con

asus estén solucionados ,

adios

 

Ok, I'm sorry, I've to say that I was very upset when writing last post, because the last phone call with asus was, as usually, useless.
Thanks for your effort to "speak" spanish with me. Probably your spanish is as funny as my english. // cuando quieras podemos practicar el español conversando //

And NO, my problem persist.
35 days is a "short period time" to solve a difficult problem: change 1 notebook for a new one.

Thanks.

· Spice must flow ·

 

dont know if this will make you feel better, but when I fried my Fujitsu and returned it to get it fixed, Federal Express lost my laptop for over a month. So what should have taken a week or so took closer to 6 weeks, and I used my laptop for work.

If I was you, I would keep bugging the store you bought it from, see if they can get a replacement from another store or something. They have more to loose than a big corporation like ASUS, especially if they are a small computer chain.

good luck

 

Believe it or not: 45 days waiting after a DOA, and counting...

· Spice must flow ·

 

Hola mi amigo español apesadumbrado todavía de saber su presente del problema. Porqué no pedir su dinero ser vueltole, adiós

 

Yep; it's the only thing rounding my head.

· Spice must flow ·

 

... again, something about Asus in your part of the world....... but that wouldn't fly here.... not a chance. Maybe you should try to talk to Taiwan and get them to get your office more on the ball.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

Yep, I was looking for emails address in global site, but nothing... if you could give us (Jesus & me) a little help --> just an email to explain our "adventure"...

· Spice must flow ·

**UPDATE**

I've talked with asus again this morning and seems to be a ray of light at the end of tunnel... don't wanna have any hope because everything is susceptible to get worse, but... [|)]

 

Worst case senerio, I mean the only way you're going to get to anyone in taiwan that might help may be to go through another country, say the US. I know I shouldn't say that because they are sick of getting calls telling them that another Asus sucks and asking them to report it to Tiawan and see if then Tiawan can do something........ but try contacting another European office and see if they can help... this isn't a one time thing, the only people who seem to have issue' with Asus are probably dealing with the same office.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

Very surprising. I always was under the impression that asus global was the same quality support like the USA. I guess not. I can only imagine how bad the other brands are in spain if asus has complaints there.

Eddie
www.Geared2Play.com
Tech Spot
4422 Ave. N
Brooklyn, NY, 11234

 

No, it's more of an issue of how the brand is treated. Each country is a seperate entity and like I've said before.... they are Taiwan's end-users. They have certain things they must do, but the brand here is very niche and highend. I found in Italy, it's very main stream and they had Asus systems like a cheap A2 right next to a Sony and an HP in local stores like our best buys...... Handling marketing of such is going to be completely different and the brand is going to be thought of differently and sell differently.

I think a lot of the problems center around the type of people they are hiring, which wouldn't speak much for the spanish..... but at the same time, we know notebooks sell at different costs around the world and if they aren't making a lot of money on their systems, what are they paying the people working on them? If you're getting it cheap, you're going to get cheap service...... I know everyone wants the best of both worlds, but put yourself in that position and think about the type of person you can hire for 20k a year and the type you can get for 40k lets say.....

Thanks,
Justin
PROPortable
800-474-2296
www.proportable.com
[email protected]

 

v6v 8085p (1.86, 512ddr2-533, 80Gb, XP Pro)-> 2000 € -> 2445,4$ @today change (1€=1.2227$)@ http://finance.yahoo.com/q?s=EURUSD=X
...
¿cheap?... don't think so...
(but i like it...)

· Spice must flow ·

 

Just to finish this post and my loooooong story of 52 days waiting for a "DOA" return, a new W3V arrived 2 days ago. Not a V6V as first one due to a (?) unavailability of this model (??) or any component of it (DDR2-533?), but I must say: having "enjoyed" both just 3-4 days...
I prefer W3V;
Best screen: V6V is matte (in fact very poor in bright), W3V is glossy and bright, colours are maximized, I like it very much, very similar to Sony X-Black. Resolution 1280 fits my needs, in fact 1440 in V6V is too much-
More portability: Size. A little lighter than V6V
Heat: this is a CON in W3V, but I hope i'll learn to live with it. Right air vent is expelling massive hot air when plugged. Now, with battery and email/office settings, almost noticeable. I thought V6V has a better heat management.
Keyboard: Disgusting in both: Fn key in original left-ctrl
key position...

Nothing else btm... I'll continue my *new* story with W3V in the rest of the posts.

Thanks for the attention and support received,
especialmente a mi nuevo amigo Lapboy , and good luck to Jesus with his "battle"...

· Spice must flow ·

 

I am glad that you at least have a laptop now...hopefully ASUS in Spain can lift their game alot, and any future problems (hopefully none) are dealt with much more quickly for you.
Enjoy the W3V its been a very topical, and popular notebook.
a


ASUS M6Ne 15.4" WSXGA 1.7 PM ATI9700 80Gb HDD 1Gb RAM

 

52 days..... Doesn't Asus actually have an office in Spain? I mean with that type of a turn around time, I'd expect them to be sending the system back to Taiwan for repairs...... I'd honestly just try to mention this to someone in their Taiwan office..... just to let them know it happened to you and to let them know that you've read other people in the same area having similiar issues with them from readinging the forums...... They'll handle it in their own way.

Thanks,
Justin
PROPortable
800-474-2296
www.proportable.com
[email protected]

 

Asus here (YES there is an office, customer/tech dept... evrything you need) says that the problem was with the distributor that is between Asus and shop... shopper thinks different, and no contact with distributor...
(me->shop->distributor->asus spain)
but, honestly I don't know the real cause of this delay in replace especially with THAT model (V6V) thinking that it seems that there is no distribution/availability problem with V6V in the states, i.e...
Asus ppl (very politely, but...) talked about asking a "compensation" to higher Asus level (think it's Holland/Taiwan?) for the LONG time waiting without ANY notebook, but I dont expect to receive nothin' (wish I am wrong)
Any help will be appreciated

· Spice must flow ·

 

Humm... well in the states those that use distributors just buy from them.... Asus should be the direct point of contact for them afterwards...... But whatever they say.. at least your problem is taken care of.

Thanks,
Justin
PROPortable
800-474-2296
www.proportable.com
[email protected]