ASUS Extended Warranty...what do you think?

I was just wondering what everyone thinks about paying for the additional 2 years of warranty (3 years in total) offered with all the new ensemble systems?

How many of you are going to take this option up when you buy, or how many of you would take this option if you bought? Just curious on peoples opinions and if they feel It's a worthwhile overall investment? I'd especially like to hear any of the retailers views and opinions, please try and be as honest as possible knowing what you know about ASUS and these particular systems. (What would you do in our shoes?)

Is the extended warranty a true 3 year global warranty...what exactly is covered for 3 years, all parts and labour? Is this option available to Canadian buyers as well?

Thanks for all replies in advance

 

Well, when Asus' study found that most customers didn't even know they had this great 2 year global warranty... and those who did, mainly said it wasn't a reason for purchasing.... this led to the new reduction to 1 year, with 2 more optional... It's just that.. an option. Take it or leave, but it's a personal perference.

1. I can't tell you if it's good for Canadian customers, but there isn't anything in it that states otherwise.......
2. Officially it's considered simply an "extension of the warranty" and other than the mailing address, makes no mention that it's not a global warranty.
3. It covers everything the original warranty covers... I'm not going to get into that, but that answers your question.

To me, I know how long Asus' systems are lasting and for me.. since I can fix my own systems and I own our inventory... a warranty for me personally is ridiculous.... For someone else, if the system dies a day after the year warranty is up... you're SOL and it's just plain too bad.... and frankly with the addition of the extra 2 year option, the $170 doesn't look all too bad when your motherboard dies and costs 1/3 of the laptop to replace.....

A warranty is not insurance.. it's not a guarentee... but a warranty.. and a warranty warrants against manufacturers defects for the entire coverage period. It's true that you're more likely to physically break the system over 3 times the amount of time than anything else (and that's obviously not covered), but there's also a chance that the lcd or motherboard could run into a problem. It's like a needle in a haystack and Asus is going to make money on it... but that's what a warranty is for.... It costs you $170, but a new screen or motherboard is going to cost Asus more than that to replace.... but when you figure the small percentage of people who run into problems and the greater number of people who will pay into the warranty.... tada, you've got something that is CHEAP to you (after you have a problem), and works out without a sweat for ASUS....

My words of advice.... anyone who questions something like this is just going to turn out to need it.... I swear, it's not scientific, but you'll have a problem on the 357th day.

I'll ask ASUS about #1 and #2... but my suggestion to you is to call them yourself as well.

 

I think that pretty much summed it up.

In the time I've been selling notebooks at work i can honestally say that the extended warranty is well worth it. Now we DONT get many asus notebooks with problems, very very few, but obviously they are not immune to faults. We get plenty of Acer notebooks in (yes mainly the cheap aspire ones) And I can assure you that all of the poor customers with troubles outside the waranty period would have rather spent that little extra, and not have to pay for the repairs.

IMHO, take it, nothings worse than regrets!

 

It is global, but not every city on the world has a service depot, in Canada is in Richmond Hill, Ontario. 30% of our Asus notebook buyers purchased that.

The following items are covered under warranty:
LCD, MOTHERBOARD, KEYBOARD, TOUCHPAD, POINTING DEVICES, AUDIO DEVICES, OPTICAL DRIVES (DVD-ROM, CD-ROM, CD-RW, FDD), AC/DC POWER CORD. Primary battery is covered for 1 year regardless of extended warranty purchase.

 

when you say its global, does that mean that you are still covered if you 'move' to another counrty, not just on holiday. My workmate just called ACER for a notebook he bought in malaysia and they said no its not underwarranty because he moved and is not just on holiday! crazy!

was a travelmate, and a rather nice one at that too, screen just died. They told him it will cost + - $450 all up to get it repaired


insane

 

Thanks for all the responses. Especially from all the retailers, your input/insight is most appreciated. I still wouldn't mind hearing what some of the potential customers are thinking???

Since I started the post, I thought I'd mention the fact that I'm definitely going to be adding it to my W3J order...I've thought it over, and as well built as ASUS laptops are, there's a lot of value in spending roughly 5% more to protect a $2,000 plus investment. I plan on only keeping it for about 3 years max anyways. So to have that piece of mind for as long as I plan on owning it, seems worthwhile to me.

Danny, where about in Richmond Hill is that service center?...that's practically my backyard. Also, is the cost of the extended warranty also $169 in Canada? If so, is it taxable, or is it added on to the total after taxes?

I just noticed that you didn't mention the memory or hard drive in the above list, so are these components covered under warranty? I would think everything is covered as long as It's not intentionally or accidently broken by the user right?

Thanks again for all the responses.

 

$169 is the US price..... Accessories like power supplies... anything they used to include like a mouse or something like that aren't covered at all.... batteries, optical drives, keyboards are covered for one year... everything else, as long as it just drops dead (and not by you dropping it).. it's covered.

 

It strikes me as a reasonable investment @ $170.

I believe the general "theory" on extended warranties is that they can be most useful on expensive products that break a lot, and laptops fit the bill.

 

You'd be 100% correct if the laptop wasn't an Asus.... you have to remember the warranty is on manufacturer's defects... which means everything but any normal wear and tear items or accidental damage.... Asus is known for their motherboards and you're not going to get many people who ever say they've had a failed Asus board in a laptop or a desktop.....

... but your point is the point of many others.. and if you never have to use it... it was only $170.... and if you have to use it... it was only $170.... but chances are you won't and it's just more money for Asus.. but that's business... at least they are giving the option.

 

Seems like it might be a good idea, the sense of security might be worth it.

As for the Richmond Hill service center.. I am sending my W3V there tomorrow for repairs, well Asus is sending a FedEx guy to pick up my laptop.. or so it saids in the RMA email. I can tell you how that goes once I get my laptop back.