ASUS G1S and Consistant Bluescreen

Alright guys, my g1s has been giving me a steady stream of bluescreens. It normally happens when I am installing a program, and will bluescreen every time I try to install my Office Pro 2003 (I was told this works on Vista, correct me if I am wrong) and Ulead Video Editor 11 (which is also "vista ready"). I have since done some research and have downloaded the new BIOS drivers off the ASUS website, however the AFLASH2 application will not install anything, instead it brings up the command propmt and states, "please donot install EMM386.exe and himem.sys Press any key to exit".

Have any of you guys been experiencing any bluescreens? Like I said, I normally receive them when installing vista compatible programs, but I will also receive them from time to time using Firefox/IE (specifically using hotmail - windows live version), as well as in game.

Here is the bluescreen problem signature I receive when I try to install Office Pro 2003:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007f
BCP1: 00000008
BCP2: 826280C0
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

 

Have you tried reinstalling Vista yet? There may be something wrong with system files.

 

Not to undermine you or anything, but just to make sure, have you flashed a BIOS before?

 

No sir, I have not

EDIT: I was simply trying to update my BIOS, and that was the only update I could find on the ASUS site for the BIOS. Am I wrong in this?

 

Okay, just to give you a basic run down of the process, just in case:
-Download the BIOS from Asus (you did that)
-Download the BIOS flashing util from Asus (it seems you did that)
(--I would recommend changing the ROM name to something simple to remember and easy to type, it will make things easier later--)
-Create a boot disk with the utilities from here (my personal preference)
--You will likely need to use the boot CD unless you have an external Floppy drive to use.
-Copy the Flashing Utility and the BIOS ROM to the boot medium.

-Make sure you are aware of how all of your software works before proceeding!!-(I also recommend having your battery fully charged)

-Reboot the computer, during the reboot process tap F8 until the boot options screen comes up, select the medium that your boot disk is in.
-This should bring up a prompt, use the directory command to make sure of the names of the EXE files and ROM files
-execute the flashing software and GUARD THE COMPUTER WITH YOUR LIFE DURING THE PROCESS!! Make sure it does not lose power for any reason. Hence why I said it would be good to have the battery fully charged.
-type exit in the prompt and restart the computer.

If that is different from what you did, then try it!

 

If the above mentioned solution does not work for you, do a disk scan; probably bad sectors causing corrupt data

 

Thanks for the great info! I just have one question before I proceed. On the boot disk utility page that your recommended me to go to, I do not see a boot disk utility for Windows Vista. Would the boot disk for windows xp, etc work just the same? Thanks.

 

there is no bios issue that casues a blue screen. if its not a big deal the fastest way to fix it is to reinstall vista using the dvd restore disk. Any self bootable cd or dvd in your case will boot off it self and prompt you through the setup. the new asus dvds will prompts you the same way. i dont think you have to set boot priority. i believe bios is already preset to scan the optical drive for a boot partition before it scans the hdd.

 

If the BIOS is corrupt it can. If it isn't recognising the drivers and/or not interacting interacting correctly with the RAM. However, you work on these all day, and can give better technical advice than I can. So do what Eddie says first, if that doesn't work then my option is also there.

 

that is true i do work on these all day long. sometimes bios is the cause and fix bit i can pretty much narrow it down just by looking at the symtom, in this case i can tell you that if a bios upgrade fixed this bsod its very strange at the least
reinstall the os if its not a big deal is the best advice to give for the op

 

Correct me if I'm wrong, but Vista seems to have a problem with working from multiple partitions. That's why when I reinstalled Vista on my G2S-A1 to remove the bloatware, I merged the partitions.

Or, since I'm new at messing with the bios, and it took me forever to figure out said bootmgr problem, ignore my advice.

 

Alright, so, when I use the ASUS Recovery DVD to reformat the OS... Will I need a Vista OS Key? Will I be able to remove the bloatware when I use the recovery CD, or will I have to do that again manually after I reformat? Any info would be nice, thanks!

 

Anybody know the answer? Thanks.

 

Yes and the Yes (the recovery CD will put bloatware back on.

 

So, if I need a CD key to reformat windows, where do I find the cd Key that came with my G1S? All I can find is the recovery disk, no OS key.

 

My recovery CD for my G2S only installed Windows, since I actually formatted the drive. It told me to insert the resource CD, and I did, but Window's booted up, and I did not find any bloatware.

While that may be good for me, I have NO idea what I want to install since Asus sticks all of the bundled stuff onto ONE CD instead of many.

 

So I just spent the last few hours "recovering" my computer. I reformted the OS Drive, and tried to install Microsoft Office Pro 2003, and got the same old BSOD. So, if reformatting the computer does not work, what will? Let me know, thanks.

 

If while installing office the error comes up ....ergo office 2003 is the cause of the problem. anyone else here have problems with office 2003 and vista? i didnt!. do it again. this time dont install office...Did you purchase a base unit? or was it upgraded?

 

Boot to BIOS, load default and save and reboot. If problem persist, run recovery CD and restore. If problem persist, Open the memory slot, remove and re-seat all the memory modules. one of the above should fix your problem unless you somehow manage to corrupt your BIOS (fairly hard to do by accident).

P.S. My install of office 2003 went fine with Vista on a A8Js

 

I have Office Pro 2003, student applications media (full version that is known to work on Vista). The prboblem is not in the installation, what happens is when the program request the CD key input, it then goes to the bluescreen. So, I run the .exe from the CD, it asks for the CD Key, and about half a second after that box opens, it blue screens.

EDIT: I have tried installing the CD about 5 times now, same error, same place.

 

I will try your advice by loading the BIOS defaults. I have not altered anything within the BIOS, but will try it regardless. I have already ran the recovery CD and restored the computer with no luck.

 

Alright, so I loaded default BIOS settings, still no good. So, you recommend that I reseat the RAM?

 

Alright, so I just finished re-seating the RAM. I am unaware if you knew, but my computer was having a difficult time booting up (speed-wise) and off the bat, I immediately noticed how much faster it boots up (no black screen after the log-in pane). So, overall I am very satisfied that you suggesed re-seating the RAM. However, even though this did resolve my boot-up problem, it did not solve the issue of my computer blue screening when trying to install Office. This problem still exists. Any other suggestions?

 

Well, Have that Office 2003 pro CD been used on any other PC sucessfully? Have you tried turning off your firewall and AV software (dis-connect your WLAN and LAN first). Are you sure you have admin status for VIsta?

 

No go, yes I am an administrator.

 

perhaps the ram is damaged. try running memtest to test out the ram.

 

Well, I have successfully installed other programs. It is simply Office 2003 that I am unable to install. Would faulty RAM still be the cause?

 

Not if it's always happening at the exact same point of install process. Just for the hell of it, you can try swapping the 2 RAM modules.

 

if it is just office, then i would think it would be something wrong with office....have you installed this cd on another computer?

 

I just got my G1S last week. I was so excited to get it home and load up my apps. I was about a couple of hours into setting up my system when I got a blue screen. I was pissed but I thought it was my fault for trying to install an app Vista didn't like. Well when I restarted the notebook I kept getting the bluescreen. So my only choice was to use the restore discs. My first attempt to reinstall Vista failed. I tried again and got it back up and running. So the next day I was reinstalling all my apps and to around to trying to install Half Life 2 when I got another blue screen. I was so annoyed. I tried to reinstall Vista but that wouldn't work, I was getting blue screens trying to do the install. So I finally took it back to the store where I taught I was going to get a new replacement G1S. Well the guy at the store decided to try and take a look at the notebook since they were low on stock to see if it was anything he could detect that was causing the problem.

It turns out that he figured that the reason I was getting the blue screens was because my hard drive was split into two partitions, which is how it was step when I got it. So he wiped my hard drive, and reinstalled Vista onto a singe partition and so far so good. I'm very anxious but it seems to be running fine now.

So the solution my be to try just having you hard drive setup for one partition and see if that helps.

 

Very interesting, I have heard a thing or two about Vista having problems with partitioned drives. Have you had any more bluescreening since the incident incurred? I did "Recover" my computer but I left the partions in place.

 

My A8Js has 2 partition and office installed fine

 

Well, I reformated with no partitions and everything is running and installing smoothly. No bluescreens as of yet! Thanks for all your help guys. It is definitely an issue with Windows Vista not liking partitioned drives. I am just glad it is over.

Special thanks out to kierkes and jb22 for mentioning a possible problem with vista and partitioned drives!

 

After further investigation, the problem was McAfee Anti-Virus protection, not an unpartitioned drive. Live and learn, right?

 

I use McAfee. Was it just interfearing with the install or was it actually having problems running on vista?

 

The problem is when I try to either run/install Ulead Video Editor or Microsoft Office Pro 2003, McAfee will cause the BSOD.