I've had my G73JH Laptop since 2011. It's been a great laptop and it runs every game that I play well. Just recently, however, I purchased an ASUS VN247H-P monitor to go along with with. The monitor looks great and all works well unless I boot up a game. When I use the monitor my laptop is closed and positioned to allow proper venting from the back exhaust ports. After playing a game for 10-20 minutes the screen will go black and the laptop will shut off. Normally, when I reopen the laptop and turn it on it just says "Resuming Windows" and acts as if it wasn't forced into a full-on shutdown.
Now, this happens with most games I play but not all. I can play Hearthstone fine for hours but with other games I've been playing some of recently such as WoW and Dust: An Elysian Tail it does shut off.
I should also note that if I play these games without the monitor and just use my laptop screen that none of this happens. It works just fine.
Can anyone help me!? Thanks!
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Kevin@GenTechPC Company Representative
Can you test again using the same procedures but without using the external monitor to see if the same symptom would re-occur?
Additionally, can you use AIDA64 ( AIDA64 | PC Benchmark | System Diagnostics | Stability Test .) and monitor the temperature while playing?
Since you've used the system since 2011, have you always kept the system clean such as heatsink/vent using compressed air? -
I've always tried keeping it clean but I haven't checked inside lately. With this laptop it's hard to get to the inside where any dust could accumulate. I'll see what I can do,
Thanks. -
Support.3@XOTIC PC Company Representative
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Meaker@Sager Company Representative
You can shut off the display if the light would be a distraction.
ASUS G73JH w/ ASUS Monitor shuts down while gaming
Discussion in 'Asus' started by sellis35, Feb 19, 2014.