My ASUS K52F Laptop Suddenly began loading pages and applications VERY slowly. Over a few hours it lost functions (sound card, internet, program list, restore access, screen brightness control) and now will not even allow me to sign in (defaults to secondary signin option).
I have been having problems with the power supply plug port for some time. Could that be somehow related? Otherwise I think that my hard drive is corrupted or failing.
Sure could use some advice or other assistance.
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Support.3@XOTIC PC Company Representative
Typically hardware problems are either your computer works or it doesnt or it constantly has BSOD.
It sounds more like software like a virus or some malware. I would start by running programs like MalwareBytes, if you can anyway.
If you cant run it at all and there is not a lot of files on there that you are worried about using then you may want to consider doing a clean install of Windows. -
Ad-aware is a good tool. And turn off the real-time checking to end up on a less than a paranoia-inducing nag-level. It's more than sufficient to just check files you get from places you don't trust before installing. And then just running a cleanup once in a while.
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Prostar Computer Company Representative
1. Your charger is unrelated. I agree with Hutsady; this sounds like malware.
2. Malwarebytes and Ad-aware are booth good tools. In fact, a lot of legitimate anti-virus programs are good. My recommendation is to run whatever AV program you choose to in 'Safe Mode with Networking', with all non-Microsoft services turned off and all startup programs disabled (with Wi-Fi being the only exception, so that you can update your AV programs). -
It would help if I could locate a Win7 disk to boot from and try a repair that way.
Otherwise, I am thinking I can pull the drive and run it in an external case on another computer and then virus scan it or otherwise run repair options.
Any thoughts?? -
ALLurGroceries Vegan Vermin Super Moderator
There are bootable virus scanners like avast rescue: avast! Support | FAQs
Otherwise pulling the drive and scanning it on another system is a way forward. As long as you have autorun disabled, etc. so that you don't possibly infect the host. -
Prostar Computer Company Representative
ASUS Laptop Failure, Virus or hardware?
Discussion in 'Asus' started by Doug4230, Oct 6, 2014.