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    ASUS N61 Series N61JQ-XV1 NoteBook BSOD issue. plz help

    Discussion in 'Asus' started by ZigZag557, Dec 30, 2010.

  1. ZigZag557

    ZigZag557 Notebook Enthusiast

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    One of the SC2 professionals (QXC) is havin alotta issues with his new N61JQ-XV1 laptop, and he needs it up and running for his studying abroad. So im postin the problem here for anyone who wants to help em out and solve the issue.

    Here's his topic on the root gaming forums he just made tonight.

    A contest for tech savvies | ROOT Gaming

    The OP contains:

    My computer's been blue screening around 2 times per day - usually when I'm not actively using it.



    .dmp files have been created which I uploaded here

    MEGAUPLOAD - The leading online storage and file delivery service



    my computer - Newegg.com - ASUS N61 Series N61JQ-XV1 NoteBook Intel Core i7 740QM(1.73GHz) 16" 4GB Memory DDR3 1066 500GB HDD 7200rpm DVD Super Multi ATI Mobility Radeon HD 5730



    If you can figure out how to stop the blue screens you get to go on my stream and play with/against me. Leave info/details/instructions/etc here.

    running windows 7.

    ---------------------------------------------------------------------

    not any specific programs seem to be causing bsod.



    I generally have firefox/skype/pidgin/sc2 running



    how do I use dxdiag to get more info?

    -----------------------------------------------------------------------

    MEGAUPLOAD - The leading online storage and file delivery service



    dxdiag saved & uploaded

    -----------------------------------------------------------------------

    Updated graphics drivers when I got the computer. Using factory drivers for everything else.



    Havn't run memtest.

    ------------------------------------------------------------------------

    running avast antivirus & zone alarm firewall

    ------------------------------------------------------------------------


    That's all there is so far. Most people are assuming it's avast after looking at the .dmp's, but we're not 100% sure yet.

    Anyone who wants to take a crack at it, have it. I'm sure QXC will greatly appreciate the help.
     
  2. kizwan

    kizwan Lord Pringles

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    Looks like hardware problem to me (CPU probably).
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\kizwan\Downloads\dmp files\123010-14164-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`0304a000 PsLoadedModuleList = 0xfffff800`03287e50
    Debug session time: Fri Dec 31 04:09:30.221 2010 (GMT+8)
    System Uptime: 0 days 21:09:54.251
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050031, 6f8, fffff80003082ec0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000006f8
    Arg4: fffff80003082ec0
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff800030b9ca9 to fffff800030ba740
    
    STACK_TEXT: 
    fffff880`009efde8 fffff800`030b9ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
    fffff880`009efdf0 fffff800`030b8172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`009eff30 fffff800`03082ec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`0a7f1e10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP:
    nt!KiDoubleFaultAbort+b2
    fffff800`030b8172 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
    ---------
    
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)

    Have he upgraded to latest BIOS? Does he upgraded the CPU recently?