ASUS Royal Stuff Up

Damn you incompitent Asus Taiwan shippers you sent the wrong bloody shipment to Australia!

I've just been told that the distributor that I was counting on Techlink/Ingram Micro (http://www.ingrammicro.com.au/login/index.cfm)
recieved the expected shipment but almost everything in it (not just the W3V's) was entirely wrong, wrong mainboards, wrong screens, wrong harddisks, wrong amount of RAM. Just plain wrong. There has never been a stuff up on such a large scale by Asus before.

The new ETA is June 30. I can't wait that long, I say that anyone who wanted an Asus laptop complain very strongly to your retailer, the distributor and Asus; so that they will actually do something about it soon (like air freight a new shipment). Remember they already delayed shipment by a week. A one month delay simply is not good enough.

I'm yet to hear the story for Asus' other two distributors: Synnex and Cassa. I'm not very hopefull though.

Update: Cassa is the importer to Australia - owned largely by Techlink/Ingram Micro. Theirs was the shipment that was wrong. Thus we're all in the same boat.
It should also be noted that the shipment was of some 30 containers. Air freight seems unlikely.

---Please note this was first posted in the thread 'Asus W3V now in Australia!' I thought it warrented it's own thread.

 

Yeah, we've seen that happen before.... maybe not to that extent, but if possible Asus would just change the price and sell them because it's not worth the delay and the cost to send them back and import them again......

The V6's were supposed to come with 80gb drives, Asus dropped the price about $50 and settled with the 60gb drives that ended up coming in....... and RAM could always be added.

Thanks,
Justin
PROPortable
800-474-2296
www.proportable.com
[email protected]

 

Hey Justin,
Yes I know that errors are (very commonly) made in shipping: the wrong item is shipped or things take longer than expected. For instance my friend was shipped a Playstation Portable from Japan by a friend of his using FedEx. The shipping was 5-7 working days. His friend shipped one package containing games/accessories and one containing the PSP at the same place at the same time. The one containing the games arrived 2 weeks later, the PSP (now more than 3 weeks later) is still yet to arrive. Hmm.

In the case of this shipment however I've now been informed that the shipment was not only notebooks but a full array of other Asus products (eg. Mainboards, Graphics Cards) that was wrong.
What was shipped was so wrong that the importer is refusing to sell any of it. The W3V's for example seem like the barebone system having integrated graphics instead of an X600.

You have to wonder where this shipment was really destined for and if it will have a knock-on effect somewhere in the world.

 

OK, well to have a W3a ship instead of a W3v is certainly a bigger issue..... but Asus seals this containers in Taiwan and send them on a boat off to every country... I wouldn't doubt someone ordered the wrong thing, or Taiwan wrote it down wrong....... that's what I see happening the most.

Thanks,
Justin
PROPortable
800-474-2296
www.proportable.com
[email protected]