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    ASUS TF600T (Win RT) issues and ASUS customer DISservice

    Discussion in 'Asus' started by radams36, Aug 26, 2013.

  1. radams36

    radams36 Newbie

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    Wonder if anyone else has the same kind of experience I've had with the TF600T?

    Touchpad was tweaky right out of the box, but I thought it might be the websites I was on, or IE. It's not. I can be typing in Notepad, Word, e-mail, or on a webpage, and the cursor will suddenly lose focus completely or jump back half a line or paragraph, WITHOUT the screen or touchpad being touched. It happens a LOT. Even sometimes when two-finger typing specifically to avoid the possibility of accidentally touching the touchpad. When I need to right click, I actually slide my finger across the bezel to make sure my finger contacts the right button on the extreme far right, and it STILL often takes the click as a left-click,

    I also have problems VERY often with the machine refusing to come out of sleep. Open the screen (it's docked to a keyboard almost always) - touch shift, the touchpad, the sleep key, the touchpad buttons, the touchscreen, the windows key on the keyboard, the windows button on the pad itself, the power button on the pad - nothing. Drives me crazy when I'm going somewhere that does not have WiFi, I load a bunch of webpages I want to read while I'm there, and the danged thing will NOT wake up under any circumstances.

    ASUS customer service has been dismissive, unhelpful, and technically incompetent - they made me do a refresh when I did not need to and I had to go back and reconfigure a lot of things unnecessarily. They made a LOT of work for me by not knowing what they were doing. They were also demanding that I do a factory reset that was also NOT necessary, just because they didn't even try to come up with a real solution for the problem. They don't care how much work they put the user through if it shortens up their own efforts.

    Anyone else having these kinds of hardware problems or customer service issues? I liked the screen brightness a lot, and the appearance was appealing, but after all this, I will never buy anything from ASUS ever again under any circumstances.
     
    radams36, Aug 26, 2013
    #1