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    ASUS Tech Support

    Discussion in 'Asus' started by gizbug, Jul 17, 2006.

  1. gizbug

    gizbug Notebook Consultant

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    I called 1 1/2 hrs ago, and the guy on the phone said he would email some new/beta ATK0100 drivers for the v6j, since the ones on the website don't work with the latest intel wireless.

    I called back just now, and another guy said they were sent. I said I never got them, and he told me to call back in 2 hrs, because tech support was busy. I said "Busy, too busy to service your customers?" He didn't know what to say, and said again to call back in 1 to 2 hrs. I said "Im calling for tech support, and you are brushing me off? Let me talk to someone else." I get someone else on the line, lets see if they send the drivers.

    ASUS must have the [crappiest] tech support I've seen in a long time. New buyers, beware!
     
    gizbug, Jul 17, 2006
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  2. Geared2play.com

    Geared2play.com Company Representative

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    buy from a reputable dealer who has a policy of supporting the products they sell and you wont get the manuf run around. Asus direct support is a hit or miss. If you have a software issue good luck to you.
     
    Geared2play.com, Jul 17, 2006
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  3. Geared2play.com

    Geared2play.com Company Representative

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    Why not use the one before the latest?
     
    Geared2play.com, Jul 17, 2006
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  4. usapatriot

    usapatriot Notebook Nobel Laureate

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    .


    i.e. Gentech, PowerNotebooks, Geared2Play, etc..... :)
     
    usapatriot, Jul 17, 2006
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  5. SRD

    SRD Notebook Virtuoso

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    Ive had great experience with them a few times. But i never asked for beta drivers.i would rather deal with asus support to that of sony dell hp any day.
     
    SRD, Jul 17, 2006
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  6. Swatkins

    Swatkins Notebook Consultant

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    Haha, SRD, your signature image is HUUUUGE! :p
     
    Swatkins, Jul 18, 2006
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  7. SRD

    SRD Notebook Virtuoso

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    yeah it wasnt so big before. i have to change that lol.
     
    SRD, Jul 18, 2006
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