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    ASUS U56E random crashes generate Kernel 41 error message. Solutions?

    Discussion in 'Asus' started by gretschdrum, May 18, 2013.

  1. gretschdrum

    gretschdrum Notebook Enthusiast

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    Hey Folks,

    I stumbled upon this wonderful forum wondering if anyone in here owned a U56E and had this problem. The internet is full of these complaints about this particular machine. Since July of 2012 my laptop has crashed 81 times all resulting in this Kernel 41 error. In November the motherboard and RAM were replaced by an authorized ASUS repair center. It was ok for a couple months and then the same thing occurred (and is still happening). All drivers are up to date. The BIOS is up to date. Over the past week I've tried running HD diagnostics with Western Digital software and it failed miserable. So, now I need a new HD. In November the repair shop tested and it came back ok. I'm not sure if the HD is the cause of the issue or if the issue caused the HD problem. Regardless I called the local ASUS shop and they requested I send it to the regional repair facility in CA. I called ASUS CS and they asked me to send it in too. I already have an RMA# but now my laptop is out of warranty.

    I'm hoping someone around these forums has FIXED this issue. Any help or advice with what to do would be greatly appreciated.

    FYI, there are full details, including full laptop specs, other fixes I've tried, diagnostic reports, etc. here:

    Intermittent kernel 41 power issues w/ NO BSOD - Windows 7

    Best regards,

    Phil
     
    gretschdrum, May 18, 2013
    #1
  2. Prostar Computer

    Prostar Computer Company Representative

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    Hi Phil,

    This sounds like a software issue instead of a hardware problem. Do feel free to post your question in the Windows OS and Software forum; you may receive more feedback there. :) If no one here nor there is able to ascertain the cause, I wish you luck with the RMA process (if you send it in)!
     
    Prostar Computer, May 21, 2013
    #2
  3. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    katalin_2003, May 21, 2013
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