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    ASUS UX501 Audio Jack no longer works

    Discussion in 'Asus' started by inura, Jul 7, 2015.

  1. inura

    inura Newbie

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    I just got this notebook last week (Friday), and I haven't done much with it except play a couple games. After installing a driver update to the Intel integrated graphics card (videos in Chrome were jumpy and this solved it), I watched a couple youtube videos before going to sleep and shutting down the laptop.

    Come next morning, I power on my machine and the headphone jack stopped working. It detects that something is plugged in and shows that it's trying to make noise, but doesn't seem to work at all.

    Welp.
    [​IMG]

    I've tried a plethora of different things, like installing/uninstalling various versions of the RealTek drivers, and altogether rolling back the machine to before the Intel driver was installed, but nothing seems to work.

    Does anyone know what the problem might be?

    Edit: I also updated the nvidia drivers as well, is this potentially a conflict between the HDMI audio output and the 3.5mm audio output? If so, how can I resolve this?
     
    Last edited: Jul 7, 2015
    inura, Jul 7, 2015
    #1
  2. Prostar Computer

    Prostar Computer Company Representative

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    Are you using HDMI out when you run into this problem? Usually only one default playback device can be designated at a time.
     
    Prostar Computer, Jul 9, 2015
    #2
  3. inura

    inura Newbie

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    No, I'm not. Doing a clean install of the provided (and outdated) nvidia drivers fixed the issue with the audio jack though.
     
    inura, Jul 10, 2015
    #3
  4. Prostar Computer

    Prostar Computer Company Representative

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    Good! Thanks for the follow up.
     
    Prostar Computer, Jul 10, 2015
    #4
  5. ilikealuminum

    ilikealuminum Notebook Enthusiast

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    Glad you got it worked out. I had a similar problem - fixed mine by going to the latest RealTek driver on their website rather than ASUS's.
     
    ilikealuminum, Jul 17, 2015
    #5
    DiacticWaste likes this.
  6. DiacticWaste

    DiacticWaste Newbie

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    Hi, im having the same exact problem could you possibly provide the website you used to get the RealTek driver?
     
    DiacticWaste, Aug 1, 2015
    #6
  7. Asus_USA

    Asus_USA Company Representative

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    If you need the VGA drivers for your notebook, click on this link to our website http://support.asus.com/ServiceHome.aspx?SLanguage=en and search by your model notebook.
     
    Asus_USA, Aug 4, 2015
    #7
  8. Prostar Computer

    Prostar Computer Company Representative

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    Prostar Computer, Aug 5, 2015
    #8