ASUS Vivobook U38N

The keyboard does bend if you push on the buttons hard enough. But, I actually never knew this before as I never attempted it! So, if you use the notebook as intended you will never notice.

 

It bends because it doesn't have a good support underneath it.
The keyboard is like invertebrates and needs some mods to improve that issue.

 

Yep some stiff foam can help. Just don't use sheets of it and block everything.

 

Hey, is this normal? My A8 trinity cpu is averaging at 90 degrees celcius - that's 194 degrees Fahrenheit.

Downloaded Speccy and it indicates that:
Operating System
Windows 8 64-bit
CPU
AMD A4/A6/A8/A10 90 °C
Trinity 32nm Technology
RAM
3.00GB Dual-Channel DDR3 @ 672MHz (9-9-10-24)
Motherboard
ASUSTeK COMPUTER INC. U38N (P0) 41 °C
Graphics
Generic PnP Monitor (1920x1080@60Hz)
768MB ATI AMD Radeon HD 7600G (ASUStek Computer Inc) 40 °C
Storage
119GB SanDisk SSD U100 128GB (SSD)
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio

 

Try AIDA64 (trialware).
Go to Sensor tab to monitor to see if the result is identical.
AIDA64 | PC Benchmark | System Diagnostics | Stability Test .

 

If it is identical then that is not normal no.

 

I'm not sure if I followed your instructions correctly, but I managed to get this up and by the looks of it I'm somewhat relieved to see these values.
Which one is more accurate?

Also, if this is normal then are all of your models doing the same?

Pic:


edit:
half way through watching a movie in mozilla and the back of the laptop is very hot. The middle section of the whole keyboard is warm.

speccy: 104 degrees celcius
aida64: 51 degrees celcius

 

I would accept the results from AIDA64 more than Speccy.
Also, you can view the temperature under AIDA64 by click on Computer, and then select Sensor.
Additionally, you can try HWINFO and SpeedFan to verify too, and you will know which temperature readout is right and wrong.

 

Alright.
Here are some pics. You be the judge.







So what do you think?
It's all good or bad?

 

That's 3 against 1, the temp is good @ 45 Celsius.
But CPU 0 Package part is questionable from HWINFO.

 

It may have the wrong offset for that sensor. Does the value change?

 

I forgot to mention that the value does change. You see how it's red? Every second or so it changes back to yellow. I wanted to print screen showing that it goes red.

 

Can you try Open Hardware Monitor and HWMonitor?

 

Sure

 

bump!!!!!!!!!

 

I don't think there's anything wrong the system so just use it as is.
If the processor is truly overheating then it will shut off before you know it due to thermal protection.
In another word, the CPU cannot be fried easily.

 

Hey there,

Has anyone solved their problem with the touch screen? Mine stopped working just yesterday. I'm wondering whether sending the laptop to ASUS is the only thing left to do since the sleep&wakeup method didn't work for me. Any info on that will be much appreciated!

 

Check under USB controllers in the device manager and see if there's any device with exclamation icon.

 

Thank you for advice! I checked the device manager as you suggested and didn't found any warnings. Here's a screenshot of my USB section with a translation (not sure if it's accurate though )



It's curious that there's no explicit entry regarding a touch screen. Not only the USB section, but in the entire device manager. So either the touch screen is hidden under a generic device name or somehow it disappeared from the list. Scanning for a new device didn't change anything though.

 

For all we know, the touch screen module could have gone bad thus why missing in the device manager.
Best to contact ASUS for warranty service.

 

Well, I tried factory reset as my last resort, it didn't help at all (just as expected). I'm having it sent to Asus tomorrow. Lets just hope it won't take long. I will keep you updated on my progress

 

Okay, please keep us updated, thank you.

 

Hello again!

I got the laptop back on friday. So it all took about 10 days. The report says they replaced the touch screen. I almost thought it was over.

But yesterday the touch screen stopped working again. And I couldn't turn on the keyboard backlight. And also the "reset to factory state" feature is broken. Now I need a disc which wasn't required before.

SHAME on ASUS and their product service. I sent my U38N back to them because they had made its condition even worse than before.

 

Sorry to hear about this.
Contact ASUS again and ask them to take care of this.

 

Well, good news, I guess...

I got my laptop back again on friday and it's been working fine since then. I'm not sure but I think they replaced the touch screen module again. The keyboard backlight works too. I haven't tried to reset to factory settings (no point in losing all my system configuration again) but I can assume they took care of it as well.

If it wasn't for the reliability, the U38N could be the best notebook I've ever had.

Kevin@GenTechPC, thank you very much for your time and support

 

You are most welcome, glad to hear the good news.
Have a good one. :thumbsup:

 

My wall charger LED sometimes turns on, if I move the laptop it turns on but even when it's off the laptop charges

Anyone have this issue?

 

Does the DC jack feels loose when you wiggle it a bit gently?

 

No, wigggling the connector does nothing but moving the laptop makes it light up when it happens, makes me think it's a grounding issue thus I thought it was a design flaw and other people might have experienced it too

As I said it continues to charge with or without the light but if I'm sure it's a fault I will try to RMA th3 charger

 

Did you check the charger's AC cord connectivity to make sure it's a tight fit?
If it is, then it's recommended to send in both notebooks and the charger for repair center to diagnose.

 

Hi,
I installed a SSD and clean installed Windows 8. So far I didn't install any ASUS software. When I close the Laptop the system should go to sleep. This works, but 0,5 seconds later it wakes up again.

By Fn+F7 I can turn off the screen. On the preinstalled windows I could reactivate the screen on any key. Now I have puth the same Fn+F7 again. How can I get the old condition?

 

How can I factory reset the u38n? Pressing F9 during bootup doesn't work. Using the windows 8 built in recovery wouldn't be the same as the f9 recovery or am I wrong?

edit: holding down F9 all the time during bootup worked. but it shows: recovery partition yould not be found. I hope ASUS backtracker tool helps me, I created a usb stick with this tool a wile ago.

 

Anyone have the screen prying open? The edges of the screen open up a few millimeters and you can see inside the LCD?

I could handle the LED issue but this is sucks

 

Hi to everybody
just 2 years I'm using this notebook and I was extremily satisfied of its performances (very honest and really adequate) but now I'm in trouble because my U38n since yesterdsy is blocked.
At power on it enter in APTIO SETUP Services and it'is not possible to move from this condition except with a brutal shout down. I try to enable CRM, disable security boot, ecc, ecc but no solution.
With the recovery USB it is possible to see the advance setup screen but when I try to recover (whatever , the last recovery point or the compelte reset) it say that the resorce (hdd I believe) is blocked).

Then I believe that the HDD is died and have to be replaced.
In any case anyone can suggest something to justify this behaviour? Thanks in any case for any reply.

Sergio

PS: could be the opportunity to pass to an ssd drive but could be usefull to inderstand if there are no other problems. Thanks again

 

SOLVED!!

The HDD was in foult so that the part on UEFI on Windows 8 partition was not answering at all at the boot and the Bios remaining blocked somewhere.
There were also (really measleading) 10 short beeps at swich on that could mean CMOS battery/CMOS RTC failure (the last normally should mean MB broken!!) I gave a try changing the cmos battery but naturally without success.
At the end I decide to replace the hdd (i was not sure to fix so I stay again on an hdd not ssd) and voilà the notebook turn back in life. I make a clean installation with an W 8/8.1 ISO and some Asus driver (but not really sure tht the Asus driver should be necessary). Now I willl check if a can recover some data from the broken hdd (but the U38n was my secondary laptop so no much problem for this).
Ciao

 

Thanks for sharing the solution/issue