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    ASUS Warranty is a joke!

    Discussion in 'Asus' started by scottandgavin, Aug 16, 2011.

  1. scottandgavin

    scottandgavin Newbie

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    It was an absolute nightmare to deal with asus warranty. I finally got through all the red tape and they informed me today they are not covering my cracked screen but gave me no answer as to why. The cracked screen is clearly covered in accordance to their warranty claims. I bought the computer mainly because they offered the best warranty. Don't be fooled by this company as I was.
     
    scottandgavin, Aug 16, 2011
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  2. JOSEA

    JOSEA NONE

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    Scott, try posting here you may get a better answer ( I assume you registed for the 1 year accident warranty) Republic of Gamers Forum
     
    JOSEA, Aug 16, 2011
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  3. Bronsky

    Bronsky Wait and Hope.

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    I don't know if you are in the US or not, but, IMO, Asus warranty service is absolutely terrible in the US. It has to really make you think twice about buying anything Asus.
     
    Bronsky, Aug 16, 2011
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  4. Voodooi

    Voodooi AFK for a while...

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    It doesn't surprise me.

    They kept my G73 for 6 weeks and I spent countless hours attempting to get status updates through their worthless reps. MSI is the same as Asus in terms of poor warranty service.

    If buying a high-end gaming system, it's better just to go with Alienware (next-day on site technician) or Sager if you live near your reseller (he can ship you the parts and you ship the defective ones back).

    Every other company is either slow, incompetent or terrible (or a mix of all three).
     
    Voodooi, Aug 16, 2011
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  5. Tristania64

    Tristania64 Notebook Enthusiast

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    I sent my g74 in for a screen exchange (stuck pixel) and got it back fixed 4 days later. I actually give props to the Asus techs for fixing it in 1 day and sending it back to me with 1 day shipping. I live in California, bay area btw.
     
    Tristania64, Aug 17, 2011
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  6. ningduo

    ningduo Notebook Enthusiast

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    some of the ASUS laptop come with a 1year accident damage warranty on it. They will replace your damaged computer if you call them.
     
    ningduo, Aug 20, 2011
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  7. masterchef341

    masterchef341 The guy from The Notebook

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    do you have accidental damage coverage?
     
    masterchef341, Aug 20, 2011
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  8. Tristania64

    Tristania64 Notebook Enthusiast

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    Just like JOSEA mentioned by "they come with accidental warranty coverage" it's really "you have the option to sign up for it within the first 30 days" or it's not in effect.
     
    Tristania64, Aug 20, 2011
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  9. Texsinbad

    Texsinbad Notebook Enthusiast

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    The warranty is also depended on where you bought your computer. I bought mine from the Microsoft Store, and ASUS does not warrant it. Also from stores like Cosco, Best Buy and a few more.

    It is on their warranty site. Sorry, don't remember or have the link.
     
    Texsinbad, Aug 28, 2011
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  10. bobasp1

    bobasp1 Notebook Geek

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    Idk i live in california I always had a 2 day turn around even when they replaced the mobo.

    I just use the webchat for the rma's its pretty straight forward and they don't bs u like the phone service does
     
    bobasp1, Aug 29, 2011
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  11. Support.4@XOTIC PC

    Support.4@XOTIC PC Company Representative

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    The warranty service can also be dependent on where you buy the machine. A lot of resellers can help facilitate a repair to help it go a little smoother.
     
    Support.4@XOTIC PC, Aug 30, 2011
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