Hello everyone. I would like to ask for help in a frustrating problem regarding the wireless connection of my newly bought laptop (that's what makes it so frustrating).
I apologise if this or a similar post was arleady brought up.
It will be a bit difficult to explain because this problem does not have a "stable" pattern.
Long story short : my wifi randomly stops working with no apparent reason or cause.
Long story long :
-After booting my laptop it takes a while since it can connect to a wireless network. It either says connecter BUT limited, either connected...in none of those cases it works(with any browser). IF I'm lucky it will start working after a short period of time (a couple of minutes). The time it stays up an running is not certain..it can be 1 min, it can be a couple of hours;
-internet works fine with the ethernet cable plugged into the laptop;
-while my laptop's wifi is not working. the other devices connected to the same router are working fine.
Things I've tried:
-unistalling and reinstalling drivers;
-playing with battery saving options (setting it on "Maximum performance" and unchecking the "allow computer to turn down this device to save power");
-restarting my router;
-restarting my laptop;
-changing my router channels in case of interferences;
-unplugging my wireless mouse in case the frequency overlaps;
-put TCP/IPv4 (or something like that) on Obtain ip adress automatically;
-install an antivirus and do a quick scan.
I literally can't remember all the rest of the things i've tried, and combinations of them.
EXTRA INFO:
-I'm running windows 8.1 64bit
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-My network adapters are:
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-my ipconfig info is
Now, I'm pretty certain that the problem is on my laptop's end because I tried different routers.
Any ideeas on how to solve this problem?
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Meaker@Sager Company Representative
I'd talk to your reseller, the cables may not be quite fitted properly to the network card or the card itself may be faulty.
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Hello, I Have the exact same issue as described on the samo Asus model and I've been trying to fix it for more than a month. Have you found any solution to this bug?
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Yea...i tried anything possible on the software side. It stopped working alltogether eventually.
So if everything soft-related was ruled out, it had to be mechanical. Plus, the internet was working wuth an external wi fi adapter or with a cable.
I was still under 30 days, so i was able to ask for a replacement. Thats how i solved it.
If you registered your product to asus reliability within 15 days from the date u bought it, and if u are over 30 days since u have the problem(which you are) you should be able to get your laptop fixed for free + your money back. -
Ok. Thank you for the quick reply!
ASUS X550JK - WiFi problems
Discussion in 'Asus' started by modem, Dec 5, 2015.