ASUS Customer Service.

Hi Folks. In considering the purchase of any notebook there is the possibility that something will go wrong with the product and it will have to returned to the manufacturer (or more usually a sub contractor,) for repair. Many manufacturers label their sites with the awards they have for customer service and ASUS is one such company. But all that is coloured gold is gold by any means as I have discovered to my cost. So prior to buying a notebook or other device have a quick look at the interface the manufacturer has on its website. Does it have a webform reporting system or perhaps a phone number that is charged. If there is a link to an e mail what happens when you click on the link?

I bought an ASUS U46SV just over 12 months ago. Two months ago the screen started to part company with the lid. My re seller suggested I return it to ASUS and have it repaired under the 24 month warranty. I am not going into the whole miserable business that followed but two months later and after countless phone calls to call centres where nobody knew anything and had no ability to contact other people within the ASUS group other than by web form, I received an e mail today offering me 60% of the value of the original cost of the notebook. I have not accepted this and await the response from ASUS. Can you imagine the hassle of losing your laptop for two months and nobody being interested or helping at all other than ironically the third party repair agency!

So caveat emptor folks. Check out those websites, give the helpline number a ring and see what happens, try sending an email ( you can't on the ASUS site - it just takes you back to the e mail inquiry page!) and good luck!

P.S I bought my daughter a Nexus 7 (made by ASUS) for Xmas mainly due to the so called good name of the ASUS product. During this fiasco of losing my notebook to this company the screen on her Nexus died. Given my experience with ASUS at that stage I took it to a third party repair agent with whom I had a separate warranty. Got fixed in a week!

P.P.S I would rather lower myself into a bath full of snakes than own another ASUS product.

 

Welcome to the forum, we all know issues can happen with any brand, but it seems these stories are more common with ASUS recently (last few years). Computer Reliability Report 2012|Rescuecom Computer Reliability Report Honestly I am in the market now for a new win 7 based computer and ASUS is not a brand I am considering.

 

Dudes .. I wish reading stuffs like that before Christmas .. I've got my Asus Zenbook in this period and I have tons of problems with it since then. I returned twice already to Tech Support and it came back worst than before.

Take a look:
http://forum.notebookreview.com/asus/679687-ux32vd-issd-not-detected-4.html#post9129047

I know exactly how you feel guys .. I´ve found other Zenbook owners with problems that is not being fixed by Asus Tech support (by "RMA). The lack of care and respect for our computers is amazing (the computers always return if new problems), also the lack of quality on Zenbook is notable because the is too many customers complaining for issues in 1 to 6 months of use.

My suggestion.. wee should create an specific blog and then spread this blog through WEB2.0 and hope at least it cause some attention on future ASUS Zenbook buyers. They can´t keep with this behavior without any punishment.

P.S. I agree pjradford & JOSEA, I´ll never buy another ASUS again and I´ll do everything I can to alert other consumers do not buy it as well !!