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    ASUS ux501v BSOD

    Discussion in 'Asus' started by jbiz2016, Aug 11, 2016.

  1. jbiz2016

    jbiz2016 Newbie

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    Good morning all,

    First post here... i'm hoping to find someone who can help me troubleshoot this mess. I'm the IT admin for my office. We currently have our developers using these computers. we have about 6 of them. Only one of them has started acting up.

    SInce doing the windows 10 anniv update and a few other random updates the computer has BSOD 5x in the last 24 hours. Everything seems to be in order though. Does anyone notice this happening? Or perhaps had it happen in the past and it has nothing to do with the recent updates.

    Any info is greatly appreciated!

    Thanks all!
    J
     
    jbiz2016, Aug 11, 2016
    #1
  2. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

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    Zoltan@zTecpc, Aug 11, 2016
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  3. link626

    link626 Asus GL502VM, Lenovo Y580, Asus K53TA

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    i had a random bsod attack on my g501vw twin.

    it was after I downgraded the bios and reinstalled the thunderbolt firmware update. Kept crashing over and over at random during idle, even when nothing was running. Everything from irq not equal, to some buffer bullchit. Every crash was a different reason.

    Since it was a waste of time trying to figure out what was causing it, I reinstalled windows 10, and no more crashes.
     
    link626, Aug 11, 2016
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  4. jbiz2016

    jbiz2016 Newbie

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    I'm considering the reinstall as well. I really feel like it is probably the windows 10 anniv. update as that was the last thing to really happen to the computer before this all happened. I'm rolling back tonight, and if that doesn't fix it, i'm wiping and starting fresh.
     
    jbiz2016, Aug 16, 2016
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  5. Asus_USA

    Asus_USA Company Representative

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    Jbiz2016 ~ Hi, allow us to apologize for the troubles. Please send us your full model number so we can look into the issue. Also other than the Windows 10 Anniversary update has there been any other configuration changes/updates made? Can you also describe any troubleshooting steps you have already done?

    If you have any further questions, comments, or concerns please do not hesitate to let us know via email at: [email protected]. We will be more than happy to assist you. You may refer to case number ( N160852164) upon your next contact. Once again, thank you for choosing ASUS products and services. Thank you.
     
    Asus_USA, Aug 16, 2016
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