ASUS w3v stuck pixels? Too bad for you.

I just received a w3v laptop and opened it turned it on. The first thing that I notice is a bright green stuck pixel right in the middle of my screen, plus on dark one on the right hand side. I called ASUS up and they basically just told me: "too bad for you". They do have a zero dead pixel policy on other laptops such as the v6v, but not the w3v. To get this laptop replaced, I woul need to have three stuck pixels, or 8 dark pixels!! Totally unacceptable if you ask me.

Just a word of warning to those of you considering this laptop.

 

Err, its not just the W3v, this applies to 95% of all the laptops in the market, you get dead/stuck pixel, well too bad for you.

The V6v, W1n, W2v and the European M6 series all from ASUS are the ONLY laptops where you can get it replaced for free if you have a single dead pixel, which is pretty good itself. The reason is because they use a specific Samsung screen where that policy only applies to.

Barebones also count, since you can ask your dealer to check beforehand.

But its just the luck of the draw I would say..

 

On second count, I actually have 1 bright + 3 dark pixels. The reason why I am particularly frustrated about this is that I couldn't find a single store in Canada that actually carried this model in stock so that they could look at the screen and tell me what it looked like. I don't like making such big purchases blind, and this is exactly the reason why.

 

Well, since its an ENSEMBLE unit - if the dealer opens it and theres a dead pixel, what happens to that laptop? It's been opened, etc.

The dealer would lose money, or have no profit in that...

You can always try the dead pixel fixer(The one for the PSP), or 'massage' the pixels..

Hmmm, can a Mod in this forum(or admin or super mod) move this to the ASUS forums?

 

I agree... it really is the luck of the draw.
Try gently massaging the pixels while the computer is off... for about 5-10 secs.
If that doesn't work, try the PSP Stuck Pixel Fixer found here:
http://www.psp-vault.com/Article168.psp

 

Dear Coriolis and AuroraS,

Thank you for the suggestions. Sorry if I was a bit abrupt before--I was just a little frustrated about the pixels. I'll try the massaging and the pixel "unsticker".

Cheers

 

Don't worry, I'd go crazy too

But it's as expected, it's a tool/item/object

 

I feel your pain...I have the same evil green stuck pixel on my new W3V. The pixel fixer, mentioned above does the trick for me everytime. It ussually last couple of weeks before it decides to get stuck again...but a couple more minutes of running that video in a loop and I'm good to go for another couple of weeks.

Good luck!!

 

That's why you have to read the policies before purchase lol.

Frankly this is the reason im scared to dish out 2000 on a laptop. thats an awful lot of money to end up with an annoying dead pixel.

But Kroezer... what he said.. I wonder if that would work for everyone and how long it would continue to work for. hmm!

i think i asked this in another thread but couldnt remember what thread i asked it in...the question was- if one receives a laptop with no noticable dead pixels and they think "YESSS good to go!!" is it possible for that screen to develop dead pixels later on?

 

Yes, dead pixels can form on LCD's...

Whether its from a bump, or something not even related, the pixel just dying...well..

 

I do feel bad for you, but regardless, Asus does have one of the best, if not the best, standard pixel policies on the market. If you couple that with the higher quality screens they use, you'll understand the policy is doable because they rarely have any problems.

However, any screen, anywhere... could run into problems at ANY time..... it's the luck of the draw with this technology and the more pixels you have per inch and per screen.... the greater the chance of having or getting a bad pixel will be. On something like the W3, you've got 13,000+ pixels in just a square inch... Stuck pixels can become unstuck, but dead ones never turn back on.

If you that one stuck pixel is bugging you THAT much, you can get Asus to replace it..... you just have to be persistant. They don't have to replace many screens because what they use are very good and have very few problems, but they try to stick to the book when it comes to replacements........ However, if this is a matter of life and death, they'll replace it.... they may make you pay $50, but they'll do it.

 

dead pixels also make themselves even we don't see any while purchasing it. i hope Asus can find a good LCD manufacturers with a good quality control. I never see any dead pixel in Toshiba, Song.......

 

It would probably be in the best interest of the forum if you could justify that statement..... Asus does use the best screens on the market and does have a very good quality control. You've had dealers describe how many issues they've seen this year where even 1 pixel was bad and only a handful of cases of consumers with an issue... That means that are very good...... and they build Sony's notebooks (and use the same screen companies)..... but to say you've never seen a dead pixel on any other computer.... how many have you "seen" ... you do have to test a system for a good long time to pick these out, so to make a statement like that you'd have to have plenty of experience with them. However, because bad pixels are often just luck of the draw and environment caused..... you could have the best luck while everyone else has problems. Search on the topic and you'll see that everyone has screen issues and the only fair way to compare would be issues per computers made (because Asus honestly only has a handful every year in the US), and you'll see that even then Asus is down around the 0.5% mark as far as any screen issue, say per 1,000 systems built... that's about 5 screens with any sort of problem per 1,000. No one else but maybe Sony, Apple and Sharp are on that same level, but that's mainly because Asus build's their systems and build them using the same screen companies.

 

Does that PSP video really work on fixing stuck pixels for you all the time Kroezer??

 

Another fun thing to do is to take a picture of your pixel with a good digital camera and then just zoom. We did this with my girlfriend's w3v and it turned out to be the case that it was a bright blue pixel next to a bright red one (you can not see this just with the eye, to us it looked only red). But because these where two adjacent bright pixels we got Asus to replace the screen and now it is perfect for her.

my w3v has one dead pixel, but I don't really notice it.

 

Yep, so far it has worked for me every time(only three times though) and only took a minute or so. But then again, I have only owned my W3V for a couple of months now...keep your fingers crossed for me. I even had mine checked for dead and stuck pixels before I bought it(PortableOne)...my dumb luck the thing would stick 2 weeks later...errrr. But what's one to do, I still love this laptop.

 

According Asus's dead pixel policy, they will not exchange or fix even 3 dead pixels on screen. Some users don't care about this if only 1 dead pixel there as long as it has no any hurt during working.

 

.... I know Asus' pixel policy... our pixel policy follows theirs because they back ours... I'm just saying that there are tiny exceptions that can be made if it's bothering the person that much.... and usually it may require a small fee, but it can get done.

 

This is wierd..


We here @ work use "Dell" Monitors that are 19". These Baby's are on 24/7 every single day. We have Like 13 of them. Not one has a Dead or stuck Pixel. Explain that!!!!
These monitors are used for security purposes...

I think if Someone shells out $1500--2500 for a laptop, then One dead Pixel is one to many, regardless of cause. IMHO, the Quality of some products these days has hit an all time low. Even Sony has Issues in their lineup. A few Of their $2000+ TV's have Major problems and sony Is Like "O well"!! With all this Cost Cutting, we the consumer, need to stand Up and speak out if we feel we don't get what we paid for.
Laptop sceeens w/ dead pixels is Unexceptable if the Unit is "brand new". If these pixels fail over time of use, then thats a whole different ball game. Thats not the fault of Asus or adjacent companys.

 

You say that we pay $2000+ dollars and expect nothing but perfection because to us, that is quite a lot of money... however, if we did get the zero dead pixel policy all the time (which we WANT), laptops would cost a whole lot more.

One of the main reasons laptops are as cheap (you may not think they're cheap, but they're a whole lot cheaper than they used to be) is because LCD technology has gotten better and more efficient... but mistakes are made. If they took the precaution of correcting these small errors, it would cost a lot more to make one screen "perfect" thus increasing the cost of the laptop.

 

is dead pixel and "stuck pixel" the same thing?

 

AuroraS::My first 2 laptops where $3699 & $3299 respectively. Both of these Laptops had Zero Pixel issues. They where Sony Vaio notebooks. If LCD screen technology has Improved, then This problem should not slip through QC (quality Control). You see, LCD monitors bought for Desktop Computers can have dead pixels, and It wouldn't be such an issue to the consumer, because he can either replace it or buy another one. But for Laptops, its permanantly part of the laptop and the Buyer is stuck with this "Defect" for the Life of the Unit. Since he/she Shelled out quite a bit of money for this Investment, Companys need to check and recheck there product to insure the product is free from such defects. If we except this as "normal" for Laptops, then companys will ease there QC on this particular matter and decide to charge $200 for this Extra feature when it shopuld have happened in the first place.

Example-- would be the cellular companys charging extra for those Two extra hours between 7-9PM when they used to be free to the customer. Now, they can Charge $7 for 2hrs extra on weeknights, and people pay it. Example--

Yes, For $2000, it better be defect free. $2000 is a lot of money for most people.

 

LCD technology IS getting better... look at the screens now compared to the screens 3-5 years ago.
But now, not only are they better, they're cheaper, too... and that's because they can't afford to offer such a zero dead pixel policy on all LCD panels; we'd be paying $2500-3000+ for such "perfection"... (which is what some of us do, anyway... and it usually is perfect, no?)

I know where you're coming from... and I, just like everyone else out there would like a perfect screen, but if I do get a stuck pixel or two, I'd deal with it... knowing that I didn't pay $3000 for it.

 

Bit off topic but coriolis I'm sure Asus is pronounced "Ay-sus"

 

Werd.





:750: ! (This belongs on the dell forum huh? But i want one)

 

OT: Hmmm, The ASUS reps were calling at Ah-Seuss at a convention here last year

 

Well I tried the stuck pixel fixer video and left it on for about 5 hours in a continuous loop, and I also tried massaging the screen a little. Unfortunately it didn't help and the pixel is as bright as ever. The dead pixels don't really bother me, and I hardly notice them, but the stuck green one is really annoying--especially if I'm trying to watch any sort of video. In this case, there's often situations where the screen is all dark, but for that one bright green spot! Argh!

After closer inspection, it looks like there might be three stuck pixels. The main annoying one is green, but right on top of it there's a darker one that appears red against a white background. Also, on the right of the screen there's another pixel that, upon closer inspection appears reddish. There's one or two extra spots that look black against a blue background, but I never notice them so they don't really bother me.

Does anyone know exactly what Asus' return policy is on stuck pixels? After talking to the rep, I think for three pixels (stuck ones) you get a replacement.

 

.... I wouldn't be surprised and neither should you be.... As I said, there are 13,000+ pixels on that screen of yours and to have and see one bad pixel is almost impossble...... however if you had two or three next to each other that's another story.... and that's also a quick way to get it replaced. If you notice below, option #2 clearly shows that two bad pixels next to each other are a reason to replace the screen all by itself........

1) Over 3 bright dots or 6 black dots or 8 mixed bright and black dots in total,
2) 2 adjacent bright dots or 2 adjacent black dots,
3) 3 bright and / or black dots within an area of radius 7.5mm.

 

Actually, coriolis is correct. At least, that's how they pronounce it on their tech support line.

 

No... almost every Asus representative I've spoken to (and most others who have talked to other Asus representatives) say that it is pronounced "Ah-Seuss"

However, I still say "Ay-sys"... just a habit, I guess. I'm just not used to "Ah-Seuss".

 

I always pronounced it in my head like "uh-suess"(dr suess)

But never spoken to any reps, etc

 

Yea, I always had called it, Aye-sus, but changed after talking to the reps. It was right when the V6v's were released, and I was GLUED to their booth

 

I've been calling "hua bang" (華碩 for the last few days. Much more satisfying than "ay-sus" or "ah-seuss".

 

is that asus's chinese name?

 

Yes... yes it is. For some reason "bang" came out as 碩).

MuShuPork

 

As I said, a picture with a digital camera might help. The pictures below (if my attachments work) are taken with a panasonic fz5. One shows the two stuck pixels (one red, one blue) the other picture is the screen white on the left hand side of the screen. Just for illustration purposes. And again - we got this one replaced by Asus and got one that was fine.

 

Call me stupid and crazy, but how about you try to create some new stuck/dead pixels somehow so they can replace it?

 

You can create an application which will always be on-top, be event-transparent and be alpha'd at 255. Then set a few pixels to random colors such as R, G, or B at static locations and have it load at startup.

This will produce an effect of "dead-pixels" - but then again that's cheating lol.

 

I made a video of what I'm talking about if someone knows a pub dump which I can upload to please PM / post!

P.S.
The video is just short of 700 kb.

 

I see your point too AuroraS...

should i have bought the $899 HP @ Bestbut Instead of my Asus, Or maybe the $1099 gateway next to it. Instead, I decide to Purchase a Asus Z70Va Model for $2039 (configured) and end up with a dead Pixel or two. I contact the reseller for replacement and was told They can't replace my screen unless 5 or more Pixels are dead or stuck in one location. I would have expected a dead pixel or two on an HP, Compaq, gateway, but not on a unit twice their price.

I thought when you pay good money on a product (not cheap one, either), you are Paying for higher QC and better R&D. Is this not the case with Asus? This is why I decided to purchase an Asus, Because of their "higher Quality" & higher standards. So If i wanted an even better Asus Product, Im going to have shell out even more hard earned mony. Something isn't right here.

IMHO, These resellers are making a killing on that $200 "no dead pixel policy".
This is my personal aspect of this whole Business game. GREED!!!!

 

1) LCD is BadPixel free
2) Write some code
3) Free dead pixels all over the place without actually damaging the LCD lol.

Although the only disadvantage is that these will show up on physical screenshots - but that's not too hard to fix, but yeah, I doubt that they will take a screenshot at the store when you show them rofl .

Oh yeah and don't do this!

 

gman - what's the wicked toolbar at the top of your screen?

 

It looks like a possible variation of ObjectDock... perhaps a Y'z Dock skin. I'm not sure...

 

yeah - it's Object Dock with some really nice "icons" I got from Deviant Art.

Here 's a screenshot.

I'mma go find the place where I got the pics from - sec.

*EDIT*
Alright these were made by Chad Ross - you can get them Here .

 

I feel you RKG7

Im stunned.. I dont think i want to purchase any laptop for effin 2000. THOUSANDS were talking NOT hundreds.. and end up with a dead pixel

there was NOTHING that annoyed me more than my old laptops messed up screen.

If i buy a laptop i want it in perfect condition.

I dont know.. i really dont want to risk getting a laptop with dead pixels. maybe i'll have to choose another model *shrug* im not risking this.

 

what in the blue hell?

i said WERD as in "I AGREE WITH YOU" not 'weird' !! if i am already payign 2000 for a laptop in that price should include a perfect screen. i shouldnt be charged 200 extra flippin dollars.

come on now

i can get a laptop 1/4 the price with perfect screen

 

You could always opt for the V6V (or V6Va when it comes out...)
Beautiful machines and you're guaranteed a perfect screen.

 

You have to realize that most of the time... the screens ARE perfect. It's just that...
1) The people who DO get dead pixels will report it. When they get perfect screens, they're probably too happy/busy with their computers to talk about it.
2) The people who buy Asus notebooks are more anal/educated than most buyers out there... we have a certain expectation.

I'm sure that for every dead/stuck pixel story you hear about, there are 10's probably 100's more screens out there being sold that are perfect.

 

Yeah.. thats what was on my mind when i mentioned i may have to get a different model

there was a reason i didnt go with that one though..i cant remember the exact reason. the laptops specs and abilities basically have to be "perfect" for me as am using it for audio recording.


buuut is the v6v the one with the speakers along the palm rest? doesnt that mess up the sound?