ASUS wants to replace my G1S....

My G1S has had a major GPU failure and I have submitted it under warranty. They have emailed me that it can not be repair and that they are going to send me a G50Vt-X5 as a replacement.

I do not see this as an equal or better replacement. The new unit would have no Bluetooth and allot weaker resolution, compared to my G1S. I emailed Asus back today and said that this exchange would be unacceptable.

I don't expect a brand new cutting edge laptop for my 1.5 year old G1S, but I purchased the G1S for its super hi-resolution and I think they should offer me something with an equal native resolution, or fix my G1S (I would be happy with that). I need that screen real-estate as I use the machine for AutoCAD and ArcGIS.

Hell they still have a G1S version still on their website! Why not send me that? Is it wrong to think like this?

Any tips on how to deal with Asus will be appreciated. What should I suggest to them?

 

The G1S is no longer in production and has been replaced by the G50 series. This is the reason why Asus offered you the G50Vt-X5.

Reading off the specs from newegg, the G50Vt-X5 comes with the same resolution screen as your G1S (1680 x 1050) and also has bluetooth, not to mention the upgraded GPU and CPU in the G50. This would exceed your current G1S specs and I don't see how this would be unfair.

 

Asus has had a severe shortage of G1s motherboards for the past 4-5 months, and appears to now be routinely offering G50 models as replacements. The G1 as a model is EOL and no longer in production, and due to the severe delay in expected motherboard delivery (weeks to months, at least) they are offering updated replacements rather than have customers without their systems for that length of time - with no guarantee of when they might ever see it back.

Not a bad policy from a customer service standpoint, but you're right that there can be issues when there are components that might be dissimilar to the original G1 (dead) model. Only thing you can do is raise your concerns, along with your reasons why (be polite, they're more likely to respond favorably if you're calm and nice) with your customer service contact and see what they *might* be willing to do to accommodate your concerns. You can always purchase a BT dongle (Asus makes a new micro one) and the fact remains that you're getting a nearly new system (6 months old) after you did get 1.5 years of good use out of that G1 .

The G1 is still on their website because Asus is veerrryyy slow at updating it - they finally took the W3 series off after it had been EOL for almost 18 months.

Edit: David, I've got to stop reading the same threads you do at the same time - you keep scooping me while I'm typing

 

Thanks for the info guys!

David the spec sheet my costumer service person sent me stated the resolution as "Display Resolution 1366X768". This is the "G50VT-X5
" model not the other G50 models that have the same resolution as my old G1S.

As I stated, I appreciate what they are trying to do for me, but I did consider their excellent warranty when I paid top dollar for this Laptop back in the day. I just don't feel I should have to settle for a poorer resolution, could they just send me an EeePC and call it square? AutoCAD is a struggle on my G1S, I wouldn't want anything less than 1680 x 1050.

Match the resolution and they can basically send me what ever the heck they want. Think they will agree?

 

It is doubtful that they'll match your resolution. Going to the higher resolution G50s will result in much more expensive models.....who knows though.....

 

Well according to CNET the G50VT-X5 has both the 1680x1050 resolution and bluetooth......

http://reviews.cnet.com/laptops/asus-g50vt-x5/4507-3121_7-33496181.html?tag=mncol;rnav

Who is correct? Asus or CNET? If CNET is right I will be fine with the replacement. Seems strange Asus would mix it up though....

 

I would call Asus and confirm what the exact replacement model and specs are before making any further decisions or assumptions. There is only one G50Vt-X5 model and that one comes with a 1680x1050 resolution screen + BT. The G50Vt with the 1366x768 is most likely the G50Vt-X1, not the X5.

 

I will wait and see what they have to say but here is a clip from the pdf spec sheet they sent me:

General Information
Manufacturer Part
Number G50VT-X5
Product Series G50
Product Model G50VT-X5
Product Type Notebook
Processor & Chipset
Processor
Manufacturer Intel
Processor Type Core 2 Duo
Processor Model P7450
Processor Speed 2.13GHz
Bus Speed 1066MHz
L2 Cache 3MB
Chipset Manufacturer Intel
Memory
Standard Memory 4GB
Maximum Memory 4GB
Memory Technology DDR2 SDRAM
Memory Standard DDR2-667/800
Memory Card Reader 8-in-1
Memory Card Support
Memory Stick
Memory Stick Duo
Memory Stick PRO
Memory Stick PRO Duo
MultiMediaCard (MMC)
Secure Digital (SD) Card
miniSD Card
Storage
Hard Drive Capacity 320GB
Hard Drive Interface Serial ATA
Hard Drive RPM 7200
Solid State Drive
Capacity Not Included
Optical Drive Type Super Multi Drive
Optical Media Support
DVD-RAM/�R/�RW
Dual-Layer Media
Support Yes
Display & Graphics
Screen Size 15.6"
Graphic Mode WXGA
Display Screen Type Active Matrix TFT Color LCD
Widescreen Yes
Display Resolution 1366X768
Graphics Controller
Model nVidia GeForce 9800M GS
Network & Communication
Network Technology
Gigabit Ethernet
Wi-Fi 802.11b/g/n
Network Standard
IEEE 802.3ab
IEEE 802.11n
Bluetooh No
I/O Expansions
Expansion Slot Type ExpressCard
Interfaces/Ports
Interfaces/Ports
1 x Mini-phone Microphone
1 x Mini-phone S/PDIF/Headphone
1 x 15-pin HD-15 VGA
4 x 4-pin Type A USB 2.0 - USB
1 x IEEE 1394 - FireWire
1 x RJ-45 Network
1xHDMI
1 x DC Power Input
Built-in Devices
Camera Yes
Microphone Yes
Operating System Windows Vista Home Premium


I do hope you are right David! Hopefully I will find out tomorrow.

 

@Willdog2

I think there may be both Best Buy and Newegg versions of the X5. You're probably getting the Best Buy version.

 

I wouldn't be so sure about that.

The Best Buy version of the X5 was 1366x768.

In fact, Amazon is selling the X5 with the same resolution.

From what I can tell, the 1366x768 is coupled with the "new" version, that dropped not only the resolution, but the CPU also... from a P8700 (deactivated on Newegg.com) to the P7450.

http://forum.notebookreview.com/showthread.php?t=345813

 

I am just trying to find the printed copy of the warranty (with small print) and see if it states something like "replacement of equal or better specification"...

 

Ok, I got an idea; get the G50 and trade me for my G1S; Ill take that in deal in a heartbeat

 

Here's the warranty terms: http://support.asus.com/repair/repair.aspx?no=395&SLanguage=en-us

It doesn't mention anything requirements for a replacement, but as long as Asus offers a unit with similar capabilities, they're in the clear. That does not mean that every component has to be equal or better, it just means that the unit as a whole is equal or better. Since this is a very subjective means of measurement, usually one defers to the price of the units, in which case, a G50 is a suitable replacement for a G1.

 

ASUS is being very reasonable about my resolution issue. They are going to find a more suitable replacement based on my requirement for the higher resolution panel.

ASUS customer service once again proves to be top notch!

I will let you guys know what they end up sending me.

 

Asus took care of me and they are now sending a G50VT-X6, don't know much about this model but it has the higher resolution panel and bluetooth.

There customer support was very understanding and treated me excellent!

Thanks Asus!

 

Specs on it.

And basically, it is superior to the G1S in pretty much every way.

 

A month ago my G1S-A1 died on me. GPU completely out. I sent it to repairs and the guy said they will give me 3 months warranty even though I knew it was out of warranty but I was willing to pay for the repairs. I dropped it off at the repair facility as it was 15mins away from my place.

Anyways they had it for 2 weeks, I heard nothing of it, so I called up Asus, as I needed my laptop before I go on vacation. Told them the date I must have the laptop. This was 2 weeks before my vacation, plenty of time. They couldn't get sent out on time. They even made me pay $185bucks for the replacement as they found out it was out of warranty. Made me pay for a G1S board, and they said they would send me a G50VT-X1 but they sent me a G50VT-X5, when my brother called me while I was on vacation. I basically asked him what color is the laptop, and I had sent him two pics of the laptop, one with the silver/black and blue and the one that is just black and orange. He said it was the black and orange one.

Wasn't too happy since I lost basically Bluetooth and a higher resolution screen, slightly slower CPU and to me an overall better machine interms of functionality and layout. The G1S's port layout is way better than the new G50-G51 series models, and I like the Carbon Fibre look of the G1S than the newer laptops. Also I'm not a fan of the gold accents on the G50VT-X5, would have much prefered the X1 over the X5, but whatever, I had a good feeling they had none of the X1's left.

Anyways it's a slightly faster laptop interms of graphics which I can appreciate since well this is mainly a gaming laptop, but I'm really not happy in losing bluetooth and especially the higher resolution screen, but whatever I can deal with it since, they did send me a newer laptop for something that was out of warranty.

So I can't complain really. Now I just need to pick up an external monitor and some high performance memory.

 

It is of no doubt that the G50Vt-X5 is a better computer than the G1S. Personally, the lower high definition screen resolution is a good match with a powerful GPU such as a 9800m GS because you can pretty much launch any game at native res and maintain high or very high graphics settings all across the board while producing over 30fps. When i recieved my replacement i was astonished at how much better it was than the previous machine. Yes, the CPU is weaker, yes there is no bluetooth, yes the resolution is lower. But i have never used bluetooth (this is a principle for me more than anything) and the CPU can be easily overclocked to 2.4 Ghz using the software Asus provides you with and the resolution is great when coupled with the 9800m GS, as i stated before.
Also, keep in mind that this is, overall, a much better built laptop with a greatly improved cooling system.
I dont see the point of quibbling over port layout and strange design. The former doesnt matter for anything functionally wise and the latter is... well... lets just say that this laptop is replacing the G1S... which wasnt a looker either.
I would like to point out to all those who do not like the G50Vt-X1/X5 replacement offerings that Asus will offer you a G50V if you insist, which will grant you your higher res, faster CPU, bluetooth and all that jazz but will give you a GeForce 9700m GT, which has a 128-bit bus width instead of the 9800m GS's 256-bit bus.
Yes, you paid top-dollar for your G1S, just like i did, at one point, but face it - your computer at the time of its malfunction was worth about 3 times less if you were to try and sell it.
If Asus started replacing your burnt out G1Ss with its flagship models it would go out of business. Look at what happened to nVidia and how much money they have already lost at trying to repalce the faulty 8xxx series GPUs.

 

The G50V is a very decent laptop, the reso might suck a little but at least you can upgrade to quad core and 8GB of ram in the future and have a high end GPU. So upgradable and much faster. Talking about faulty 8600M GT's mine's getting replaced at the moment lol

 

Sounds like I lucked out getting the G50VT-X6.......Mind you it doesnt come until tomorrow so something different may arrive!

Will it be new or refurbished? What does ASUS usually do?

 

The x1 and x5 are both 1366x768.

 

hi buddy,
what was your problem with your G1S GPU anyway?
i have G1Sn i find it pretty hot..
what do you think that i should do?

 

Get a notebook cooler I recommend the NYZT Cryo LX cooler. Also check your vents for dust blockages.

Then again you could always try to help it die then you can get a nice replacement G50 series laptop

 

lol..
i still have another year waranty.
killing "it" slowly~ LOL!

 

By then you might get a G51 replacement or whatever the next model is G52?

 

My G1S always ran hot. When/if yours fails you will know it. Strange things appear on the screen when the bios starts, windows will only run in safe mode and the display looks like an acid flash back gone bad...I suppose each time one of these GPU's fails the results are likely different.

Where these GPU's flawed by design (Nvidia)?

 

what was the temp before it fails buddy?
had you received your x6?

 

It's all about personal tastes. The G1S had better port layout than the newer G50/G51 series IMO. As in all the ports weren't all over the place. The one thing that bugs me is the right side, I have both USB ports connected with my external mouse and keyboard. So those wires often get in the way of the ROM drive when I'm ejecting it out and putting in a disc. I've never had this on the G1S as all the USB ports were all in the back of the laptop.

I'll shine some light as to why I have a port preference. When I'm at home my laptop is fully connected. I have it connected to 4 External Drives (1x onboard eSATA, 2x eSATA via Express port, 1x USB), HDMI, external keyboard/mouse, notebook cooler, network cable, everything but the firewire and the TV, I often have my SD card in when I'm dumping my digital pics.

The HDMI port is also very tight right under my Express Card as I have both those filled too. Never had this issue with the G1S either.

Don't get me wrong, I like the G50 interms of it's power, but seriously the port layout is completely fail.

Personally if it was between getting my G1S fixed and getting the G50 I would have gotten my G1S fixed. I know that sounds messed up, but I really, really liked my G1S. I had it perfectly setup and it was running strong until the GPU fried out, and the only reason why I agreed for them to ship out the G50 was, I wanted a laptop during my vacation, but that didn't happen on time, and that was their only solution for me.

Anyways maybe it's just me having to adapt to the new laptop, after all I've only had it for 3days now, but all I know is the resolution really is bugging me and I'll likely get an external monitor for when I'm at home.

Anyways this will do until next year, as I'll likely switch back to a desktop as the laptop was mainly something I was using as a desktop replacement during that time when I was doing a lot of traveling. When StarCraft 2 comes out I'll have my desktop.

 

Well I have recieved the G50vt-X6 and so far I am very happy with the upgrade over the G1s. Don't get me wrong loved the G1S, but it was loud (fan screaming) and got hotter than a junkie's crack pipe!

The lay out will take time to get accustom to but I am sure that will come in time. I applied for the Windows 7 upgrade, it would be sweet if that came through, but either way I won't complain with this bad boy!

A nice feature was the vacant hard drive bay. I had backed up my entire G1S drive on a 250gb SATA drive I had. So I just took it out of the enclosure and inserted it into the G50VT-X6 and Bam! I have all my old files at my finger tips!

All in all I am very happy with the machine, however I would likely feel a bit cheated if I had not held my ground for the same resolution panel as the G1S.

I was going to go small and light with my next laptop, but what the hell this machine should last me for a year or two and free is always nice!

Very happy.....

 

Yes, unfortunately they were; all G86 and G84 based GPUs are flawed.

 

wow hod dam you are a lucky sob. replacing a G1s with G50vt.....hell yea man

 

Unfortunate for Asus and anyone else with a ticking time bomb for a GPU which may or may not go before the warranty is up.

If anyone has a relatively new small/light laptop which is comparable in age, quality and price to my new G50VT-x6, I am all ears for a possible trade. I travel to Europe once a month and dragging this bad boy is likely to get old.