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    ASUS will not honour warranty for eee 1000H netbook

    Discussion in 'Asus' started by rflakl, Oct 9, 2009.

  1. rflakl

    rflakl Newbie

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    I purchased an ASUS eee 1000H netbook while on holiday in Singapore in Dec. 2008. I live in New Zealand. In July 2009 the plastic plug fixture for the USB port came out when I unplugged a USB connected mouse. The ASUS service centre in Auckland refuses to repair the port under warranty (1 year). The centre in Singapore refuses to accept the netbook for repair if I send it to them. Avoid this company.

    This is my first experience with a third rate company such as ASUS, and last. Stick with Lenovo, HP, or HP/Compaq. For 2nd tier companies go with Acer (have an Acer notebook, never had a problem).

    Seems as if ASUS doesn't care about customers. Anyone had any success with getting warranty problems resolved.

    P.S. The ASUS netbook keyboard has a horrible design for the right hand special keys.
     
    rflakl, Oct 9, 2009
    #1
  2. TANWare

    TANWare Just This Side of Senile, I think. Super Moderator

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    Sorry to hear of your dilema, I've found however you should expect, in special circumstances such as yours, to have to make several calls to find the best resolution. Your best bet then is too talk one time to each center as needed then once you find yourself back at the first call center then to ask for management or tier two. If anyone states specifically your warenty is nul and void speak to a manager to have the reason pointed out.........

    You state they will refuse the delivery, by that I assume you mean they refuse to give you a RMA. What was the reason? you probably need to make a decision from there as where to call or whom to talk too..........
     
    TANWare, Oct 9, 2009
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  3. coriolis

    coriolis Notebook Nobel Laureate

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    That's seems odd that the USB nub should come off that easily. As mentioned, I wouldn't throw in the white flag just yet, make a few more phone calls and try to find a rep that is willing to help you. I assume that the rep thought you snapped off the USB fixture accidentally, and not a manufacturing fault, since it doesn't really come off easily.

    I also believe that you have to dela with ASUS Australia/NZ since the EEE has a 1 year worldwide warranty(I assume, I'm in North America so it might be different there).

    I hope everything gets resolved soon.
     
    coriolis, Oct 9, 2009
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  4. rflakl

    rflakl Newbie

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    I'm still working on the problem. The person at the ASUS telephone response centre in Singapore keeps quoting "local policy" not to accept ASUS hardware sent by courier for repairs as it might be damaged in transit. The ASUS "support" centre in Auckland refuses to make the repair under warranty. I've received no reply to a complaint letter to ASUS headquarters in Taiwan. This seems to be a pandemic problem, e.g., see:
    http://www.notgoodenough.org/viewtopic.php?p=311126#311126
     
    rflakl, Oct 9, 2009
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