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    ASUSPRO Essential PU551JH-CN021G backlight bleeding

    Discussion in 'Asus' started by filda, Oct 11, 2015.

  1. filda

    filda Newbie

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    Hey,
    I bought an Asus PU551JH with an IPS-Panel (the only model of the product line having that) and imho it's a great notebook in its price range (see specs below). The only problem is some backlight bleeding showing up in the lower edge of the display. The other edges are perfect, and there are no other visual problems. Picture (at night, full display brightness):

    [​IMG]

    The picture is not showing the full extent, this is the best I could make. In reality it looks worse, and its flickering when moving the head just a little. The halos in the upper left and right corners are only reflections.

    It's strange, how just the lower edge is affected. The notebook-lid is also very fragile in the area under the bleeding, very easy to bend - the bleeding gets stronger, when the frame is pressed even lightly. The other edges of the lidframe are built much more massive and bleeding occurs much less when careful pressure is applied to the frame around the display. Could it be broken?

    Since I want to use it for DTP, illustration and image manipulation, all in full screen mode, it's hard to accept (working in graphic design). I wouldn't care if I would be doing just office work or gaming. The color space and the viewing angles are really great, although the display is not fit to do really color-sensitive work on the notebook. Only the bleeding is very disturbing when dark artwork is displayed and worked in full screen mode. Turning down brightness is not helping much.

    The shop promised to ask asus support about it, but implied the notebook would only go to service and not be replaced - if asus would even recognize this as being reason enough to do something about it, which seemingly is not very probable. They also said, it's very weak bleeding and I should be happy it's not worse. There was no response from asus yet.

    Has this kind of bleeding to be acceptable in usual IPS-displays/this price range or is this a reason for the trader or Asus to replace/refund the notebook? I might seem picky, but I know it will be disturbing to work with.
    Could it be something else? It's changing with the slightest viewing angle and it looks like cracks or wrinkles in the panel, when looked at very close. Also the weak frame located under the bleeding is strange, especially when the other frame-edges are stable.

    Anyone experienced the same phenomenon? Anyone got the same model? Could a replacement be better or worse? Was it damaged during transport?
    Could this be some sort of refurbished model? It came in an original, sealed package, but contrary to the offer it came with an optical drive. But this could be a regional, unannounced variation too.
    How does Asus handle such requests? The support is for germany.

    Thanks in advance for your opinions!

    Specs:

    Notebook: ASUS ASUSPRO Essential PU551JH-CN021G
    Price: around 1.000 €
    CPU: Intel Core i5-4210M, 2x 2.60GHz
    RAM: 8GB
    HD: 500GB HDD
    Optical Drive: DVD+/-RW (differs from public specs)
    GFX: NVIDIA Quadro K1100M, 2GB GDDR5 RAM

    Display: Samsung 156HL01_102
    Size: 15,6"
    Resolution: 1920x1080
    PPI: 143
    Finish: matt
    Average Brightness: 318 cd/m²
    Black: 0,39 cd/m²
    Contrast: 1:864
    sRGB coverage: 97%
    aRGB coverage: 62%