Additinal ASUS Global Warranty

I noticed that this company, XMeld Computers, seem to have a one year ASUS Global Warranty on ASUS barebone systems. It's also possible to buy one or two additional years. I thought ASUS didn't warrant barebone systems.

Just select a system at www.xmeld.com, click 'Buy Now' and select Warranty.

Can this be true?

 

that's if you ONLY buy the barebone (no hard drive, CPU, RAM, etc.), and it is correct, as far as I know. Asus warrants their barebone units for a year (and can be extended to 3 years), but if you buy the unit with the above mentioned necessities, you get the reseller's warrantee.

edit: corrected by Justin.

 

The barebone warranty is only good to the dealer, and it's certainly not global.

 

Hmm, got it. It is very deceptive though, that they have the extra years of warranty as an option on the same configuration page that will void that warranty...

 

The configuration will not void the warranty. Asus warrant the barebooks for a year through the dealers, and the dealers warrant the compete system to the consumer. This particular dealer offers an extension for a price. I think it's just an unfortunate choice of words that they use 'Asus warranty' when they mean 'our warranty on built on Asus notebooks'. They don't offer customization nor warranty upgrades on the ensemble models.

 

Yeah. I mean, they do actually write 'ASUS Global Warranty' which is exactly what ASUS calls the Ensemble warranty. Also I wonder how a one store company can have a global warranty. The system will have to be sent to them no matter where I am at the time.

 

Where? I can't see them stating that, apart from when referencing the ensemble models.

Edit: I see that they do, but only on the shopping cart page Z33. I'd guess that it's just a mistake.

 

Why don't you trust other people who know? When one person or company claims to offer something different like that and they call for someone else to cover it...... it would be that way on all of our sites and people would be able to confirm they've gotten it as well. You can say it's an error or just an honest mistake, but this has been far to common over the last two years and when those people go to Asus for help and they tell them to go back to their dealer......... the real fun begins. We've done enough repair work for places that claim the same thing to know that it's common place and we don't like fixing other people's mistakes as it's not rewarded by even Asus.

 

Trust who about what? Are you saying you know that they put that up there with a fraudulent intent? If so, the FTC is that -> way.

As far as anyone else knows: It's one error on one webpage. It's nothing in the presentation of it that indicates otherwise.

Also, your 'guilt by association' thing by is silly. I'm sure you provide fine service and all, but unless you know something specifically damning about this company, then you putting yourself over at their expense is simply bad form.

 

If you ever choose to read the entire thing I wrote...... I said: "You can say it's an error or just an honest mistake" ........ but again, I've seen it far too many times and anyone with any experience should know the difference. So either they don't have any experience, or they're trying to defraud people. Either way, you don't win..... either the people you're buying from don't know what's going on or they're trying to screw you. So, is that me associating them with someone else? No...... I'm speaking from experience and they have two options because the third option (asus gives them special warranties or something) is simply not an option.... if it were, then your comment about "guilt by association" would at least have some substance. This is the way many companies have been getting away selling barebones and not having to offer a warranty. When you go to them for repair, they're going to tell you it's an Asus warranty and Asus is going to kick you the other way. They're going to get pissed at Asus because there is nothing on their site saying they "don't" cover a barebone warranty....... but at the same time, Asus never, ever allowed these barebones to be sold in another other than a complete system....... People found out they could make money selling just the barebone and Asus couldn't control them.... so we end up in this stupid argument.

Logical people can make up their own mind but they're not like the one magical place that gets some sort of special treatment from Asus. I mean if I have to drop the "premier partner" award, I will....... I'm just saying that I know what the deal is and everyone else in the forum should be on the same page as me as they are well informed....

All I'm saying is that if it were true that Asus had a "global warranty" or any direct warranty on these barebones.... we'd be the first to put that at the top of our site...... becasue it would mean less work for us and probably even more sales becasue people would think Asus is covering them and they know Asus has been around three times or more longer than we have. There is no way you could even try to say I have anything riding on telling someone else that's not something Asus does...... if they did it, we'd be the first to tell you...... that is why this is the dumbest post to even have to respond to.

 

Now that I think about this a little more....... how dare you tell me what I said is "bad form". I really resent that everyone things you can't comment on anything if you sell the product... Let me remind you again that I was asked to this site because I know the products and there were issues in the past about people being mislead by other companies. So with that said, I did not come here to say down with anyone. Everyone is obviously of their own free will, as am I to make a comment about anyone or anything when the topic is brought up. This is only the second time that I can count that I've commented on something after someone else brought up the situation. I don't need to, nor would I, sit here and badmouth anyone, unless there is something out there in the open that I think people aren't catching on to. I don't need to, as those things usually fan themselves out and people catch on. With this, you have a days worth of back and forths from certdude, who I know has done his research. To sit here and read his comments which he was obviously confused about, mad me want to chime in as I have first hand experience of this exact type of situation (not with xmeld directly, but with close to a dozen other dealers who set up exactly the same way) in the end, we were the ones cleaning up their mess because Asus refused to do it, but Asus thought if we helped out it'd make us look good.... well, that's all good and everything but there's no better time to bring this to people's attention than right now. In the end, all it takes is a call to xmeld to ask them if what's on their site is correct. If it's a mistake they'll tell you. If it's correct, then they are simply lying.

You could have gone back and forth for a week if I didn't chime in and I'm not sure anything would have been come from it.... but when you look at it legally, if they tell you that Asus is good for the warranty on the unit, directly through asus...... when it comes time to prove it, there's isn't much in the way of proving the company who sold it to you liable.

 

When they explicitly state that any manufacturer warranty also will be honoured through them, offer warranty extensions for the barebones but not for the ensembles, amd explicitly 'advertise' the global warranty for the ensemble line: Then I'll go out on a limb and say that the evidence is in favour of it beeing a typo/mistake.

I don't know anything about this company, but neither, apparently, do you. Why then even imply that they might be 'shady'? That's what's dumb. Your wording seems to be coloured by other experiences, and I understand what you mean. I've seen plenty of 'scammy' companies of the type you refer to, but in my experience they're usually much more blatant in their attempt at deception. Not much use making false claims if you're only doing it for one model and you have to dig around to find it.

And I agree: If someone was considering purchasing from them, why not fire off an email and ask. Takes all but a minute and should remove all doubt much better than posting on an intenet forum.