Any Positive Customer Service Experiences?

Lately Ive been seeing a lot of posts here and elsewhere complaining about ASUS's customer service and not much positive rebuttals in favor of ASUS, particularly regarding RMA.

While i understand those RMA complaints may only be a small fraction of consumers, I would like someone to share any positive RMA experiences so that I feel better trusting my next notebook purchase to ASUS.

While ASUS has the best standard warranty policy ive seen (2 year int and 1 year accidental), Ive read of horror stories where ASUS lost a customer's brand new notebook and was told that he could only be compensated with a refurbished notebook of a different model that may or may not have been cheaper than his original notebook. I rather not have that happen to me IF that is how ASUS handles the majority of their customer complaint cases.

Any input is appreciated, thanks.

 

A few years back I built my first computer ever based off of an Asus motherboard. Unfortunately it died on me, customer service was able to help me out right away. Then when we determined that I needed to RMA it, I ended up receiving an upgraded version of the board I had bought.

This might not be as recent of an example you are looking for but it has put faith in the Asus brand for me , and I will continue to purchase products from them.

 

I'll let you know soon about the RMA service in Germany, my G73 is already for a week to fix GSOD/PSOD problem.

 

I had my G51J RMA'd last month b/c of a faulty HDD. took exactly 1 week from when the FEDEX guy took it to the moment I received it in my outstretched arms. The replacement HDD is still going strong.
TBH, I think Asus has great RMA

 

Out of my experience with Acer, Dell, Compaq and Asus, Asus wins big time, without any competition.

In my experience, Asus has the best CS for notebooks.

Free overnight shipping, 3-4 business day turn around, English speaking CS reps not from India, and straight forward service.