Apauling Asus behavior

It's truly apauling of a good company like Asus to let down its UK customers by giving out a technical support number (the only one) which is a mobile phone number!

The Asus UK contact details:

ASUS UK Ltd.
3 rd floor, Building One (Hemel One)
Boundary Way
Hemel Hempstead, HP2 7YU
+44-870-120-8340 - try that number! It may look like a landline but it goes to a mobile!

And no, I'm not just complaining, The Asus W3V is a very good machine, and so is the company that built it, but this is a true let down.

 

My company does the same thing. Our number redirects after a couple of rings to a mobile. This way, the service agents can be mobile within the office or elsewhere, getting other things done and yet still be available to customers that need it.

For us, its a great thing; we (and maybe Asus?) get support calls so infrequently it just doesn't make sense to have someone sitting by the phone 8 hours a day "just in case".

 

.... you know what? We do the same thing and it's one of the most "keepin' it real" things we could do. I can't explain this for Asus, but I certainly could for us.

Our company was founded on Asus' notebooks and for the reasons of mobility and power. Centrino is all about the mobile office and with technology today, I could be rowing in the middle of a lake - be typing this post - and have a call transferred directly to me if I don't pick up in the office.

Me and our sales guys are often on the road and there normally would be a lot of just lost time. We sell mobility, but we also live it. It's one of the biggest reasons we're still around.... we believe in what we sell and we know it inside and out because we push the technology to the limit every day.

Now we do have a landline 800 number and that first rings through to all the office lines and depending on who you go to and where they are, the last ditch effort is a seamless transfer to their mobile. I think that is normal in business today -- but I don't think a mobile is the only number a big company like Asus should give.... but their UK office was pretty small the last time I over there.... so who knows?! Asus doesn't have a lot of problems to begin with and in the US they only have 3 tech guys and they do work throughout the day but there's little need for someone just standing by when you've got a product that has very few issues. Asus would be paying the guys all day for maybe one call. Makes a bit of sense if you think about it.

 

Thats good for you, but not for a really big company like Asus, this is the first company I've come across that uses the cheap mobile system, it's really slack, "Get back to work" is what I have to say to anyone using that mobile system as they are busy frying eggs.

 

...what a waste of time. You're not going understand a thing anyway.

 

Ditto

 

I understand perfectly well how it works, I'm doing AS Business Studies, I just think it's not exactly right for a business like Asus to not have 24/7 support guys there waiting for a call

 

Dude, you're making a mountain out of a mole-hill.

Call Dell support @ 1-800-624-9896. That will make you feel better about Asus support.

 

What!? Dell...?

 

He's referring to the fact that all tech support Dell for Home and Home Office is now handled overseas (India). Dell has no local tier 1, 2 or 3 tech support for home users stateside.

 

No offence, but who cares about Dell?

 

One of my main concerns when deciding on an ASUS notebook was their lack of support. No offence, but compared to big companies like Sony, Fujitsu, or even Dell, ASUS' support is crap. They don't even have a local office here in Canada, yet they offer a global warranty.

They make very good notebooks though, how ironic.

 

That's actually part of the humor... Canadians don't understand that "international" refers to them when buying from the US, and yet you want Asus to have a seperate US and Canadian office. Asus has a North American office and Canadian sales aren't going to justify a dedicated office there for a long time. They have a dedicated service center and when it comes to a "global warranty", what else can you ask for? Asus has an office in most major countries around the world and if you ever have a problem you can go to any one of them....... seems like it's global to me and it sure seems a lot better than anything anyone else provides.....

 

I would rather have a decent support line than a 24 hour crap over seas one. have you actually called dell hp sony. they are horrible i mean you might as well not call them because they wont be able to help EVER!!! not to mention any of these guys that you buy your asus from will help you as much as they can. like proportable or geared2play. i mean once i called Hp cause my monitor didnt work on my laptop and hes like did you turn it on. then telling me to boot windows and load a driver im like dude how the hell am i gonna load a driver if the monitor wont turn on. he just kept going through his list i just hung up. and good luck with sony they are probably the worst of the bunch do their laptops even come with recovery cds?

Oh and to the poster is english your second language or something? cause for someone is Business Studies you dont seem to quick on picking up on comments like the dell one. i gotta agree with justin on this one you just dont get it. One more dumb thread to the list

 

For your information, Canadians have Canadian computer stores where they can purchase ASUS notebooks. It doesn't matter if ASUS isn't the #1 best-selling notebook here in Canada. What matters is that they should have a dedicated support centre here in Canada since they are selling notebooks in the country. North American office just doesn't cut it.

And yes, Canada is a major country.

 

Ok, Canada is a major country

Asus isn't selling their notebooks in Canada - Canadian dealers started importing them. There is a HUGE difference. The place you bought it is ultimately responsible and to Asus' behalf - they contracted a motherboard distributor up there (supercom) to handle warranty issues for those people who didn't want to send their computer back down to big brother in the US.

 

What does it matter if theres a support center in canada you can call the USA center your part of north america also you know. i mean when you call dell it goes to india so whats all crying about why cant it be more like dell blah blah blah. as long as there someone i can send my notebook to when it breaks and there is an enlish speaking person when i call im happy more than i can say about HP or Dell. i mean if my asus broke and i had to call canada and send it there for repair who cares as long as it gets fixed properly.

 

LOL - man, what I meant was...nevermind.

 

Sort of unrelated but I sent my w3v into Asus for repair a full 2 weeks ago and I still havent heard anything. I live in Fremont and I bought from agearnotebooks which is also in Fremont so I figured things would be quick since I wouldn't have to wait for shipping. I guess the holidays are just slowing everything down?

 

Happy New Year

 

That's not the point. Say that if I had an ASUS notebook and something is wrong with it when it is under warranty, I would be paying for international shipping to get it fixed and the turnaround time would be really long. I would also be concerned if someone other than ASUS fixes the notebook. That's the same as sending a Ferrari to a body shop certified to do work on Toyota vehicles.

It's a matter of peace of mind and convenience.

Happy new years

 

lol


I must admit though that their e-mail support was good (To me atleast)

 

Asus has a service center in Toronto area, so if you have any problems with a Asus laptop while on warranty you can go down in person or send it to them. So no international sending of anything. I would suggest doing some research before posting something that is not true

Asus Service Canada
9033 Lesile Street, Suite 17
Richmond Hill, Canada
ON L4B 4K3
+1-888-678-3688
http://support.asus.com/service/service.aspx?no=113&SLanguage=en-us

 

If you would like a 8 hour per day call-center, you also have to pay more for youre notebook, just for the service you may not need.
The importantie is you get help, and i don't give a f*** where the person is who wants the help me.
Ask youre self : "Why do I have a notebook?"

 

This topic seems to have gone radically ofcourse and full of flame.
I laugh at some of these posts where people are trying to make logic out of why Asus do what they do, they just do that, end of story.
Now will someone close this topic before it spans a whole year from 2005-6

 

Request granted.