Asus Dealers in New York or Northern New Jersey

I have an Asus Z70a with a defective audio dj that needs to be replaced. When the problem initially occurred I contacted my dealer and was told that I would have to send it to Asus. However, once I was told that it would more than two weeks to repair and that I would have remove all the installed components I decided that I would not pursue that option. I contacted geared2play last year and was told that they could replace the dj in about an hour and would charge $50. However, I contacted them again recently and was told that I would be charged the more than unreasonable price of $150 to replace the audio dj. Are there any Asus dealers other than geared2play in New York (NYC) or Northern New Jersey that could replace my audio dj? I'm flying to Korea and would really like to watch some movies to occupy my time during the 16+ hour flight.

 

The Z70a is discontinued; a year ago it was a current model. That means there is a limited supply of replacement parts now. Supply and demand.

I wouldn't consider the price 'unreasonable' if you consider bench time, the cost of the part/the fact that BTOTech/G2P has a limited supply of those parts and Z70a customers of their own with warranty support that may be required, and that they are offering to fix something that they didn't even sell (or make any initial margin on) with much faster turn around then sending it to Asus.

Because it's not a model that they sell/see every day the amount of time required to do a quality job may have gone up since a year ago when they were replacing them left and right.

Just a few things to think about before you go calling that "more then unreasonable."

 

You can check the FAQ for other locations, but asides from BTOTech, there are only a handful of dealers that actually do inhouse support and repair, without sending it to ASUS for repairs, let alone them in New York/New Jersey.

 

Well, let me first defend the pricing you were given..... First, $50 was probably more of a gift than anything else. When dealing with a system like that, who ever opens up that system can then be responsible for anything that goes wrong afterwards. That liability alone is not worth it for someone who actually knows what *could* go wrong. The $50 was enough to pay for the part. At this point, I'm sure they realize they need to make money for their time and return shipping.

For the record, we're in NE PA, which is close to North Jersey, but I know that we wouldn't touch it for under that price either...... You could always do it yourself if you think that is unreasonable, however I wouldn't suggest publicly claiming that unless you know what's involved (time, materials, shipping, liability, etc).

 

FYI Jumper, Asus supplied and continues to supply Asus dealers with the audio dj for the Asus Z70A since this is a recurring problem. There is no cost to the dealer for the audio dj--which the representative from geared2play confirmed-- but I was more than willing to pay extra in order to have it replaced. However, to charge $150 for a service that was offered for at a 3rd of that cost less than a year ago is unreasonable. The issue with geared2play is simply greed. I am aware that since I did not purchase my notebook from them, they are under no obligation to repair it. I didn't ask them, but rather, they offered when I initially posted my problem concerning the audio dj on this forum. BTW, I'm an Econ major at the top liberal arts college in the United States so please do not make any further attempts to school me on supply and demand; its quite unnecessary.

 

Proportable: they would not have to ship the laptop since I intended to bring it to them and then pick it up once the repair was complete. Moreover, when the person from geared2play offered to fix it, I was told that it was essentially a ten minute job but that figure was later revised to "less than an hour". I was more than willing to pay up to $100 but not $150, especially when you consider that they would acquire the audio dj at no cost. For the sake of comparison, I found an Asus dealer that charges $60 for an hours' worth or labor but they are too far .

 

First of all
1. ISTNC.com refused you service. They sold you the laptop not us. A year ago when you inquired i told you bring it in we will fix it a year later. Today when i told you its 150$ you said "thanks for nothing" after me taking my time and giving you advice]
2. You may find maybee 3 dealer in the whole nation that can actually fix this without having to send this to asus. We are one of them. the part it self costs us more then 50$ now a days. if you actually bought it from then perhaps i would consider honoring a quote i gave you a year ago;
3. You should contact istnc and emand they do what their warranty states. it clearly states that the laptops will be sent to them not to asus. If they told you to contact asus directly then perhaps you should have thought about bringing that point up.
4. Pick your dealer carefully. To date we have replaced more audio dj's then i can count on my toes fingers and limbs. We have never told a customer who purchased a notebook with a cpu to "contact asus". if you want to thank someone for nothing then thank the dealer you got it from. That was not me.

 

Thats great now find a dealer that stocks the z70va audio dj. i told you its 150$ for the repair. Had you bought it from us and it was under warranty it would be free. out of warranty it would cost you half. CONTACT ISTNC LET THEM DO IT FOR 50$. see what they tell you

Excuse me. A year ago when i offered you should have taken me up on the offer. http://estore.asus.com/shop/item.asp?itemid=3321
Buy the dj there and see if you can install it your self. If you cant then you can pay someone to put your laptop back together and fix it if you break it while you take it appart. Call asus to do it for you they may charge 100$. I will not do it less then 150$ especially after the convo i had with you.

 

A year ago it was a gift practically. We had the djs for free and did the repairs daily on them as the issue is inherent.
I am so **** tired of Istnc customer asking for replacement on their audio djs ghosted screens batteries and the like. To date i ve fixed more laptops from other dealers then our own. its a big business for us. I am tired of it. Why are dealers who get all the praise in the world are unable to fix their own product?

 

On the contrary, you took my time for first agreeing to perform a service and then charging an inordinately high price.

This statement clearly shows that your price $150 is entirely arbitrary and not based on the actual cost of the repair or the audio dj. You clearly have a vendetta against ISTNC which is indicative by the advise you offered last year: "Its shamefull that a reputable company that provides excellent presales support turns away customer in post sales. Here is what you should do to get their attention...
2. Post this same letter on forums. " ISTNC did not refuse me service, I simply cannot part with my lap top for two weeks, its impossible. While I realize that your ability to replace the audio dj in one hours' time requires a premium, to charge $150 is indeed unreasonable. Keep in mind moreover, that last year you had told me that the repair only takes ten minutes so please stop exaggerating about how much time and effort would be spent to repair the audio dj. If you were smart, you would welcome your apparent inundation of ISTNC repairs offers.

 

Now back to the topic: Are there any dealers in New York or Northern New Jersey, other than geard2play, that can replace my audio dj? I have to travel to western M.A. in early January so I would be willing to go to that area as well.

 

It seems to me the answer is simple. There aren't any other dealers.

 

I still dont think you get it. There are but 3 dealer in the whole county that do these kind of repairs for a reasonable price. 2 of them atleast reside on this forum. I dont give a dime what i told you last year. It is now 2006. Get it fixed at istnc or contact justin from proportable, danny from milestone, ivan from portable one and see what price they give you for repair plus shipping back. If it is less then 150$ then egg on my face. If its more......then call asus directly. Obviously you just ruled out the only dealer that will offer the service locally for 150$. Next time you should think about a few things
1. the cost of obtaining and stocking such a part as an asus z70va audio dj
2. having the knowledge to do such a repair
3. hourly labor. I will charge you for an hour and we charge 80$ per hour for non customers or whatever i want to charge. A minimum of 80$ will be charged for any labor we perform to fix your laptop if you did not buy it from us
4. Before telling me to go f my self in more pleasant terms you should have considered the above 1,2,3.
The last bit of advice i can give you is ship it to asus directly. They may very likely charge less then 100$. My only vendetta is against dealers who claim to do one thing, state it on their website and then tell another thing to their customers when the service is needed.

 

To be quite honest, this shouldn't be about the cost any of us would give charge you to replace this, because we don't have to... nor does Asus... We could say $400 and either you take it or leave it... That's no one's problem but your own.

The real story here, is again, a dealer that refuses to do "under warranty" work...... Your posts should be more of a complaint about that than of what someone else told you it would cost you to fix the problem..... The point of the whole thing is, no one has to even offer you the service. If your dealer refuses to do it as a free, under warranty service for a faulty part, it's their problem. Even if they will offer to do it for $50, that doesn't make them better than anyone else, because it should be done for free.... but by the place that warranties it.

Eddie - you need to calm down just for your health, if nothing else, bud... We both know you can't be everything to everyone and this is not your problem

 

The whole point of the Built-On line is that service is through the dealer that you purchased from...

Honestly I think your frustration is misdirected.

 

Let's close this thread, it's not going to go anywhere.

 

creon - you got the answer, again, check the FAQ it will say who's a dealer in NY/NJ but it doesn't mean they can fix it.

The question has been answered, gonna lock now.