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    Asus F3Ka: Problem with the Network Card

    Discussion in 'Asus' started by sergi, Oct 12, 2008.

  1. sergi

    sergi Notebook Enthusiast

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    I have cable internet and using the ethernet it disconnects every 30 minutes. There is a problem with my nic, is there a way to replace it? I have warranty but it will take more than two weeks for repair. Any help, please? :confused:
     
    sergi, Oct 12, 2008
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  2. E.B.E.

    E.B.E. NBR Procrastinator

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    It looks more likely to be a software problem than a hardware one. I do not know what it could be, however you could take some steps:
    a) LAN driver reinstall
    b) Windows clean install

    If all else fails and you don't want to send it in repairs, you could just get a wireless router.
     
    E.B.E., Oct 13, 2008
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  3. Oldman

    Oldman Notebook Evangelist

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    sergi, You may want to contact your provider.
     
    Oldman, Oct 13, 2008
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  4. sergi

    sergi Notebook Enthusiast

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    Thanks guys, i'll check these options. I contacted my internet provider, they checked the lines, changed the modem and everything was fine. Then, a week ago I connected two computers to my cable modem and they were working fine, so my laptop has the problem.

    do you think its safer to send the laptop to asus repair for this problem?
     
    sergi, Oct 13, 2008
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  5. E.B.E.

    E.B.E. NBR Procrastinator

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    Not sure what you mean by "safer". It is safe to do software attempts to fix the problem yourself. What you do when you RMA, is you trade off time that you spend personally trying to fix the issue, with downtime for the computer. Depending on how much you value each of these two types of time, you may be better off trying to RMA. :)

    Personally, I would try to eliminate or fix any software issues, first.
     
    E.B.E., Oct 13, 2008
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  6. sergi

    sergi Notebook Enthusiast

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    I reinstalled drivers. It did not work. Probably, I am using the wrong drivers...

    My driver version is Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC 5.680.1023.2007

    where can i get a working ethernet driver?
     
    sergi, Oct 13, 2008
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  7. Oldman

    Oldman Notebook Evangelist

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    Oldman, Oct 14, 2008
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  8. sergi

    sergi Notebook Enthusiast

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    I have Windows XP Professional SP2. The ethernet was working fine two months ago, now it keeps dropping every 30 minutes. Very annoying.
     
    sergi, Oct 14, 2008
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  9. sergi

    sergi Notebook Enthusiast

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    sergi, Oct 14, 2008
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  10. Oldman

    Oldman Notebook Evangelist

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    I think you have hardware issue. NIC is part of MoBo so if your warranty expired it can be costly
     
    Oldman, Oct 14, 2008
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  11. E.B.E.

    E.B.E. NBR Procrastinator

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    Not on all computers, sometimes it's on a removable board (but rarely, indeed). A disassembly manual will tell more, or a search on the ASUS eStore.

    As to whether a hardware defect (if it is that, we don't know for sure yet) can escalate/propagate to other components -- it very much depends on the type of defect, I guess. I would also guess that most types of defects will not propagate.
     
    E.B.E., Oct 14, 2008
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  12. sergi

    sergi Notebook Enthusiast

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    I hope xp pro don't void the warranty.
     
    sergi, Oct 14, 2008
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  13. sergi

    sergi Notebook Enthusiast

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    I'll reinstall windows today. I hope it fix the problem.

    BTW, About the warranty...
    Can i send the laptop with Windows Xp Pro Sp2? no problem with that?
    :confused:
     
    sergi, Oct 15, 2008
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  14. E.B.E.

    E.B.E. NBR Procrastinator

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    I don't think they'll have a problem. In the worst case they will recover the default Vista image, so be careful to back up your data!!

    (And no, different OS should not void warranty, since the warranty covers the hardware, to which the OS is (in a first approximation) irrelevant.)
     
    E.B.E., Oct 15, 2008
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  15. sergi

    sergi Notebook Enthusiast

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    Thanks for you answer E.B.E.

    By the way, I noticed that most laptops such as Dell and HP, when the ethernet is used it has a light on in the socket. In my ASUS F3ka there is no light..
     
    sergi, Oct 15, 2008
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  16. E.B.E.

    E.B.E. NBR Procrastinator

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    There's no light on either of my laptops, as well.
     
    E.B.E., Oct 16, 2008
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  17. aimfox

    aimfox Notebook Guru

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    Seems like the connection is okay, I suggest you to reset your modem for a day. If that's not the issue, I would recommend you to find a way to find out what is wrong with your LAN connection.
     
    aimfox, Oct 16, 2008
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  18. E.B.E.

    E.B.E. NBR Procrastinator

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    What do you mean "reset the modem for a day"?
     
    E.B.E., Oct 16, 2008
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  19. sergi

    sergi Notebook Enthusiast

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    How i can know my nic is not working ok? I checked the cable modem with another laptop and it did not disconnect. I reinstalled drivers, the hardware is working fine in the drivers detail, but nothing fixed. The cable technician came and checked the lines and cable modem and he told me he didn't find any problem with my connection and probably my computer have the problem. Maybe compatablity between the nic and the cable modem?

    Is the Realtek NIC part of the mobo? there are no parts for the F3Ka laptops in the ASUS eStore.
     
    sergi, Oct 17, 2008
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  20. sergi

    sergi Notebook Enthusiast

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    I reset many times (not for a day.) It did not solve the problem.

    The logs of my cable modem, every time disconnects and reconnects I receive the IGMP error multicast.
     
    sergi, Oct 17, 2008
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  21. E.B.E.

    E.B.E. NBR Procrastinator

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    One other thing I can suggest is to try running the notebook in Live Linux for a day or so. Use the network. If it does not disconnect, then the problem most likely lies with Windows/drivers. If it does disconnect, it's most likely hardware -- or BIOS, but that's less likely.

    I don't know if the LAN card is integrated on the mainboard... probably it is.
     
    E.B.E., Oct 17, 2008
    #21